McDonald’s @ Clementi Mall
3155 Commonwealth Ave West, The Clementi Mall, Singapore 129588 #01-06/07/08/09 & #02-06/07/08
Classic, long-running fast-food chain known for its burgers & fries.
$6 · Halal Certified · Fast Food · Singaporean · Western · Dessert · Vegetarian · McSpicy Burger
Monday: 6:00 AM – 12:00 AM Tuesday: 6:00 AM – 12:00 AM Wednesday: 6:00 AM – 12:00 AM Thursday: 6:00 AM – 12:00 AM Friday: 6:00 AM – 12:00 AM Saturday: 6:00 AM – 12:00 AM Sunday: 6:00 AM – 12:00 AM
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Sorted by Relevance - 1578 Reviews
Zill
Rated 2.0/5.0 5 months ago
Mccrispy non spicy version had more dough than meat. I still prefer kfc where chicken parts are chunkier and less fat layers to peel off between meat and dough. Should taste okay even turned cold. However a burger place probably should stay focus making the burgers tastier than distracted trying with more variations. Fries were mostly soggy even when I dined in immediately after collection. First visit to this outlet and likely my last. Asked the crew managing the fires counter where is the stairs to access level 2 as level 1 was filled. She gave us a dumb-folded look pointing the same direction we came back from after following the signage on the pillar between collection point and McCafé. The actual location is between entrance and McCafé - a dark stairway with a small dining table next to it. Basin was spoilt with no other ways to wash up. Left the place with semi-dirty hands after using the serviettes.
FM C
Rated 3.0/5.0 4 months ago
Dined in on a Sunday morning. Super crowded. Long queue for both dine in and take away. Our food took more than 30 min to be served. A lot of young staff who obviously were not helping much coz they are all crowded across the counter. But they are all trying to be helpful. Got 2nd floor. Ample seats upstairs, however it is placed closed together. Claustrophobic people wouldn't like. Its right beside the bus terminal and MRT which is very convenient. For the food its the same as all mcdonalds 😅
Dr Ganesh Neelakanta Iyer
Rated 1.0/5.0 2 months ago
I came here right now. Ordered food. After a long wait, it was not served. I saw my queue number is not in the "Now Serving " list. When asked They kept fries already in a tray. Have not taken the ice cream yet. By the time I got food, the fries were as cold as ice cream. Very disappointed. It is also very crowded.
Vitorio Pandinata
Rated 5.0/5.0 2 months ago
have to compliment the staff for enduring such big and increasingly disgruntled crowd on a saturday morning. although i waited for 45 minutes for my (big) order, they tried their best despite some customers being rude and threatened to call manager (complain that you waited for 30 mins when everyone around you also?) a suggestion would be to either add manpower or figure a better delivery system so that food are not bottlenecked at the packing area. good to reannounce order numbers that have been sitting around for a while, cos maybe some customers that are more meek wont dare to ask for status update of their food
Desmond Aw
Rated 1.0/5.0 3 months ago
My son ordered fries. Clementi Mall Mac Donald server him mash potatoes. Totally under cook sub standard potatoes. The worse one can imagine. Soggy, oily, white and disappointing potatoes “fries” mashes. Shakes with seaweed and you get seaweed mash potatoes.
R L (亦白)
Rated 5.0/5.0 5 months ago
Accidentally spilled my fries and was experiencing an unbelievable heart breaking moment- then the lovely lady staff called Devi showed up and cleaned up the mess and offered a new one for me and my friend. Adorable and kind. Wonderful and cheerful service attitude, with warm smile and greetings, Devi gotta be the best employee of McDo in Singapore. Many kisses! Wish her a nice day ;)
Martin Lee
Rated 4.0/5.0 a week ago
Not a bad Macdonalds Outlet Quite good service Nice Breakfast Good as always Macs
Yuzhi LUO
Rated 5.0/5.0 4 months ago
Guysss, this is the best McDonald’s I’ve ever been to. I just met a sweet worker called Devi here. She is so nice and considerate. When I spilled my food on the ground. She cleaned it immediately and gave us a new box of chips!!! I am so surprised ❤️❤️ and I love itttt. I will come again because of her!😝😙
Nicole Yap
Rated 1.0/5.0 6 months ago
Worst Service We order take away today 05/08/23 around 10pm 0rder number 174 2 cheeseburger 1 2pc chick McCrispy 1 Spicy Nug 6pcs 1 2pc Honey Soy 2 potato wedges When we reach home we found out our order is incomplete. I really dont trust again the crew at McDonald’s because of this happened.
Dana Hana
Rated 5.0/5.0 5 months ago
Today (06/08/23) we group of friends went to macdonald clementi around 10.20pm. Staff Azeem is super cool entertain our request to change fries immediately once asked. Really appreciated. Kudos to his best service.
LiV3 LiFe
Rated 4.0/5.0 6 months ago
It is a two-level high McDonald’s at the end of clementi mall. There are 4 kiosks to order from with self-collect or table service choices. There are not a lot of tables and seats at the ground level. However, the collection of food and McCafe drinks are within a few steps - very convenient before bringing food to the second floor. The second floor is spacious and had a nice view :)
Martin Lee
Rated 4.0/5.0 3 months ago
Not a bad Macdonalds Outlet Quite good service Nice Breakfast, a good outlet Good as always Macs
Men Shiang Loh
Rated 4.0/5.0 in the last week
Friendly staff. Aircon not working on the 2nd lvl when having my meal.
kwek nelson
Rated 1.0/5.0 a week ago
This is the WORSE Mcdonald outlet. I think the franchise should look into whether to allow them to continue this outlet. They are SLOW IN SERVICE that make as if the whole outlet is pack and busy, Manager is no where to be found (even the staff told me he is at second floor and I can't find him) and you have to reli double check if they given you all the items and even condiments (which I have to go back twice to complete my orders) even when they is no queue, and out of curiosity, this is the outlet that have no delivery people waiting for orders whereas, if you go to the Mcdonlad at Clementi ave 3, look at the amount of delivery people waiting. I think all these is enough to show how the owner bother about the management and service of this outlet. This is not the first time such incidents is happening even while waiting for orders, many times people casually talk to about their bad experiences. I think is enough of bad experience that I have went through to write this post.
Si Min Lang
Rated 1.0/5.0 4 months ago
Fast food that is not fast at all. Long wait of approx 1h on a Friday evening. They are currently running the promo of 2pc McCrispy with McSpicy meal purchase but are unable to cope with the orders coming in. I ordered on the app for pick up but still waited for 1 hour upon arrival. The queue system on screen does not seem to be working, my queue no. appeared on screen (showing that it’s preparing and then ready). After that, the queue number dropped off the screen and I was left waiting unsure when they will call me. Staff are trying their best to cope with the orders and they really look understaff. Just wished that the app had some indication of how many orders were pending so that I would have known not to place an order and get my food elsewhere. Potential customers please beware
YuChen Wang
Rated 1.0/5.0 a month ago
Recommend to avoid during evening/after work hours, have been there a few times and routinely having to wait up to 1-1.5 hours for a set meal. Staffs appear to be frantically trying their best to cope with the influx of online orders and kiosk orders. Many angsty customers are seen approaching counter staff to check their orders as the order screen is useless at showing the orders being served - and told to go back to waiting again. Dun blame the staffs, likely poor staffing and optimization from the management level. 10/10 would avoid the rush hours
Amos Yeo
Rated 5.0/5.0 2 months ago
Thank you for making us feel welcome. The service here is amazing, Daughter loved the “Hello Kitty” decor.
HYM
Rated 1.0/5.0 3 weeks ago
First thing, the service is bad. Average time is to wait for 2 hours for your set meal. The staff are terrible especially those who are packing the food. The food is literally there and the speed on packing the food to be serve is slow. The staff in the front counter literally dc about whether your order slow or what. The managers are trying their best to maintain the fast service but most of the staff just dgaf. Shout-out to the Indian auntie with yellow uniform. She is the nicest staff there who will attend your inquiries. She deserves the raise. Kudos to her while the rest of them especially the young spectacle girl, literally ignored customer's inquiry. Looks like its not a "fast food" overall. The food is okay overall, will come here only when there is no peak hours.
Kalai Arasan Jackson
Rated 1.0/5.0 3 weeks ago
Please take down your 24 hours signage if you don't intend to open 24 hours. Confusing and frustrating. I had to park my car and walk all fhe way only to know that you are close and open at 6am. 😮💨😮💨😮💨
Xiaoxue Zheng
Rated 1.0/5.0 2 weeks ago
It’s ridiculous that I would order again from here after last time that grab delivered the dinner after 2 hours since I ordered. This time I placed the order for takeout as early as 12:00, when their lunch order starts, and still awaiting to take out the order at 13:50. Time is definitely not money here. No respect to customers when you waste customers time like this. Think twice before choosing this one if time is indeed of value to you, as this happened to me twice.
Ling Leung
Rated 3.0/5.0 a month ago
This McDonald’s so packed during dinner time. Orders fly in from kiosk, online, apps… The prep process is so inefficient, you can see bottlenecks l, misalignment and repetitive-but-useless work every where, for example, there are staffs checking every takeout orders’s bag at least 5 times, drinks prepared way before food were ready, order number were not well fixed on bags and often fell off then picked up and tried to fix it better and still fell off…you get the picture. This can be improved significantly if you guys can just talk out loud to each other, stop serving option during rush hour, serve the simple orders in a batch… By the way, my one-cheese-burger-order was lost after 30 mins waiting, disappeared from monitor and not on the counter. Every staff is working hard, no doubt, yet almost every customer ran out of patience. Burger was hot 👍🏻
Ataynam-satta bodhisattva 无固名魂菩萨
Rated 1.0/5.0 in the last week
17/04/2024 1)Extremely crowded not much empty seats. 2)I ordered fish burger no fish patty cos I vegetarian. Now look at attached photos of my receipt, your service chit, grill slip and the final burger. Fish patty there nothing else when I wanted the cheese. 3) I'm so angry I don't even want to argue with the staff anymore. The previous time this happened I approached staff and was made to stand waited another 15 mins before they know to follow the order and make a replacement. I'm just gonna throw away this burger. Srs Wasted. 4)Non-peak=slow service slightly crowded, Peak=slow service super super crowded. 5)Staff also often forget your order and start serving orders later than yours. If you don't approach them you might never get your order. Sometimes like many other reviews, even if u approached, they usually ignore you like you're transparent. 6)Counter/packer staffs loud but slow. 7)I know many other reviews say they understaffed. This is untrue. You can see that many other outlets in malls have crowds but they're organized and less staff compared to here. There is visible occasional chaos in the packing area. Perhaps too many cooks spoil broth
nicolas
Rated 2.0/5.0 in the last week
Fries were as white as the table, waited 30min plus, spicy mcchicken was okay (cheese somehow under the patty though) Would not recommend
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