23 Serangoon Central NEX Singapore 556083 #B2-05/06/07/08
Classic, long-running fast-food chain known for its burgers & fries.
$6 · Halal Certified · Fast Food · Singaporean · Western · Dessert · Vegetarian · McSpicy Burger
Monday: 6:00 AM – 12:00 AM Tuesday: 6:00 AM – 12:00 AM Wednesday: 6:00 AM – 12:00 AM Thursday: 6:00 AM – 12:00 AM Friday: 6:00 AM – 12:00 AM Saturday: 6:00 AM – 12:00 AM Sunday: 6:00 AM – 12:00 AM
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Rated 4.0/5.0 a year ago
Lively atmosphere 👍🏻👍🏻 Machines for ordering were all in smooth working condition and my food came fresh as well 🥹🙏🏻 love how I can just pop by and order a light meal while also being able to charge my handphone up a good whole 20 minutes ❤️ definitely recommend this outlet for affordable food and spacious seating 👍🏻👍🏻
Rated 5.0/5.0 12 months ago
Spacious outlet, the staffs were friendly and managed the crowd very well. Ms Florence, the Guest service leader was effective to attend to our request to swap in to taking out to dining in as it was not crown after a 10 minutes wait. Thank you and it was a pleasant experience 😊 👍🏼👍🏼👍🏼👍🏼👍🏼
Rated 2.0/5.0 7 months ago
Every time I order from this outlet there’s always things missing which I don’t understand why. Ordered pancakes and muffins. They didn’t even bother checking if there’s maple syrup or chilli sauces in it. This has happened to me twice previously and now again. Pay so much money but can’t even issue order properly.
Rated 3.0/5.0 a month ago
The queue during rush hours are nightmarish. Portions are getting smaller whilst prices are going up. Same reliable taste.
Rated 1.0/5.0 a month ago
Almost got into a fight for the self-ordering kiosk today. There’s no proper queue line indicated. We were queuing for awhile but there’s been people who just walked in from the other entrance and went to the (just) empty kiosk even though I made eye contact with them! After being treated like that for 2 times, we went to confront the last person who cut our queue. But the person wasn’t happy at all and continue using the kiosk and told us there’s no indication for a queue? Afterwards, we feedback to the manager about that but the manager on shift said that he cannot do anything about it and there were so many feedback. I have attached a good arrow-indicated queue as a reference. Understandable not to put the retractable queue pole as it may make the space more limited. Please look into this.
Rated 1.0/5.0 7 months ago
Rude and poorly trained ice cream man. Don't have item tell customer off. Store manager better train this guy. Push customer phone away. Don't believe see your CCTV 18:45, 3 Aug 2023.
Rated 1.0/5.0 7 months ago
I recently visited McDonald's with my childrens, hoping to enjoy a quick and satisfying snacks. However, the experience turned out to be incredibly disappointing, mainly due to the shift manager's refusal to provide us with curry sauce, even though we had purchased four packages of fries and some ice cream. Upon receiving our order, we requested curry sauce to accompany our fries. To our dismay, the shift manager Ella, who was overseeing the operations, was incredibly unhelpful and indifferent to our request for curry sauce. We kindly explained that we had already ordered and paid for the fries and had wanted to receive the full experience with the sauce. However, the manager simply shrugged it off, stating that they couldn't provide any curry sauce if it not a meal. What bothered us the most was the lack of effort from the shift manager to find an alternative solution. The manager seemed disinterested and brushed us off with a generic apology. It was clear that customer satisfaction was not a priority for this individual. As loyal customers of McDonald's, we were shocked by this lackluster response from a supposed manager. McDonald's has always been known for its variety of sauce options, and it was disheartening to be denied one of their signature offerings without any reasonable explanation or effort to rectify the situation. It's disheartening to witness such a decline in quality, especially when considering the reputation McDonald's has built over the years. In conclusion, my recent experience at McDonald's was thoroughly disappointing. The shift manager's refusal to provide curry sauce, despite purchasing four packages of fries, coupled with the lackluster service, left a sour taste in our mouths. As customers, we expect better treatment and a higher level of service from an establishment like McDonald's. I hope this review serves as constructive feedback for the management to improve their operations and prioritize customer satisfaction in the future.
Rated 1.0/5.0 4 months ago
Slowest service ever. Ordered at 11.31 am, received food at 11.50 am. This after I went to the counter to ask about my order. All they said was sorry system down. Time to revert back to old system, Q, order, pay and wait for the food better.
Rated 1.0/5.0 2 months ago
Understand that we took the space tht supposed to put for baby chair, but due to limited place in mcdonald, we have no choice but to put it here. There is one old uncle staff came and talk (more like scolding) to us, saying tht this is for baby chair. But hello? What can we do? We can eat quickly and go, but the attitude of the staff really cmi. Update: got the name from manager, kon yoke
Rated 4.0/5.0 3 months ago
It's an average McDonald's with plenty of available seating, but it's often crowded with people. Located on the ground floor, it offers easy access from both inside and outside the building. The presence of ordering machines streamlines the purchasing process, although there is typically some wait time for food preparation after placing an order. Despite occasional crowds, it's a convenient spot to grab a quick meal, especially with its accessible location and ample seating options.
Rated 1.0/5.0 5 months ago
Has a very long history of messing up orders. Are they so desperate to get rid of their coconut pies that they have to masquerade them as apple pies? This place is incapable of handling rush hour crowds too.
Rated 5.0/5.0 2 weeks ago
This outlet is a very busy one due to the close proximity to the bus interchange and MRT stations. Staffs in general are very nice and accommodating. I will like to give compliments to two staffs (Angeline and Suzanne) for their good customer services.
Rated 5.0/5.0 3 weeks ago
Quite a good Mac outlet in Nex mall. Fast service! Recommended! Good place with Mac Cafe where we always order some corn ice cream! Recently they have also matcha flavour, adding to vanilla and chocolate before.
Rated 5.0/5.0 3 months ago
Standard McDonald's outlet. The outlet is small and cramped at the counter and collection area. Don't feel like eating at the restaurant. Always chose takeaway when I go over to this outlet.
Rated 1.0/5.0 3 months ago
I ordered from the machine, no receipt printed so went up to the collection counter, approached a young petite girl with specs to inform her and was totally ignored!? She did stop to listen but didn't react. And when I said "hello" she totally didn't respond. So I have to go to the Manager who was attending the cashier to interrupt the queue. Unbelievable.
Rated 4.0/5.0 2 months ago
Average McDonald’s, friendly staff. I ordered a prosperity chicken burger and chicken had a bit weird taste. Onions also were raw. Other than that the atmosphere was fine, direct access outside to bus interchange
Rated 1.0/5.0 in the last week
Dude. This is directed at whoever is at managerial positions at this outlet. Your staffs are overworked from mobile orders. I had to wait 30mins for fast food. I dont even blame the workers because they are trying their best. You should personally come down and handle or the orders yourself. This is not the first time Ive seen this outlet workers overworked like that. You assign that little workers for the shift but they have limits too. Its not even like theres an event nearby or something. Managers should have foreseen the crowd and plan better. Treat your workers right or they will leave. Pissed me off to know that they are overworked while you take all the credit for “managing the outlet and getting good sales”.
Rated 2.0/5.0 a week ago
I've been to this outlet many times already but always have to wait damn long for the food if you order it on the kiosk, so this time I order from the app to pick up. I asked for my order and one of the malay/indian guy say hold on please, I thought he was packing my order. Stand there like an idioit then he proceed to call another number and ignore me. I have to ask another staff and emphasis its hour ago then the direct me to my order. And also when requested for more chilli the staff say only give 1 packet more?? Saying the manager dont allow. Does saving on chilli sauce adds to the manager kpi so he gets his/her bonuses? seriously if Macdolands wanna save on the chilli, might as well charge $ for each packet. Save the hassle for me to get more chilli and unable to enjoy my meal fully.
Rated 5.0/5.0 2 weeks ago
I believe tis review is definitely for tis staff tt is serving table service food. He is quiet n he moves fast. Very efficient I must say. When he see the dustbin is full he immediately change it. When he see someone spill the drinks he clean it up straight away n wipe a few times from the table to the chairs n to the floor. He shld hv an opportunity to become a floor manager. I Tink I saw his name tag.. mr Shiva
Rated 1.0/5.0 a week ago
Mcdonalds in SG is Scamming customer money. Order large fries portion but give me one pack half, mcdonald your outlet across SG got problem. Customer pay in full ended up portion half your managers sleeping never Quality check or staff lazy if lazy/ anger management because customer demanding then sack them. Go back ask for more fries all eyes keep looking what rubbish attitude is this. Those who order Grabfood or foodpanda from McDonald's i dont recommand, I can't imagine you have to walk back to outlet to get new pack of full portion fries.
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533 Choa Chu Kang Street 51, Limbang Shopping Centre Singapore 680533 #01-01
35 Teck Whye Ave, Chua Chu Kang Community Club, Singapore 688892 #01-01
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3155 Commonwealth Ave West, The Clementi Mall, Singapore 129588 #01-06/07/08/09 & #02-06/07/08
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130 Dunearn Rd, Singapore 309436
78 Airport Boulevard, Singapore 819666 #B1-298
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