McDonald’s @ Punggol 21 Community Centre
80 Punggol Field, Singapore 828815 #01-02
Classic, long-running fast-food chain known for its burgers & fries.
$6 · Halal Certified · Fast Food · Singaporean · Western · Dessert · Vegetarian · McSpicy Burger
Monday: 6:00 AM – 1:00 AM Tuesday: 6:00 AM – 1:00 AM Wednesday: 6:00 AM – 1:00 AM Thursday: 6:00 AM – 1:00 AM Friday: 6:00 AM – 1:00 AM Saturday: 6:00 AM – 1:00 AM Sunday: 6:00 AM – 1:00 AM
Report an error / Suggest an editReviews on Google (3.8/5.0)
Sorted by Relevance - 869 Reviews
B L
Rated 2.0/5.0 3 months ago
Food left there, while managers scramble to get no work done. Aunties working there clearly needed help offloading, but managers decided to check out the cups at the drinks stand. Smh
Shyann Chua
Rated 5.0/5.0 2 months ago
Kudos to the Mcdonalds staff in punggol 21 cc. A grab rider was walking very fast and nearly knock onto me and all my fries, nugget and sundae ice cream dropped onto the floor while trying to avoid him. The staff was so friendly that they told me it's ok and immediately prepared my same orders and passed it to me. Really thankful.. The way they handle the issue is really good.
Vincent Chua
Rated 1.0/5.0 3 weeks ago
Ice cream machine spoil, ask me come back again to get. Still spoil then offer to refund, why don't you refund in the first place Lily ? Make me waste my time & trip down for nothing !
Anthony Dayrit
Rated 5.0/5.0 3 weeks ago
Great food, nice atmosphere, friendly staff but 6 out 10 I have experienced missing
Jambay D
Rated 5.0/5.0 a week ago
Always crowded but service is also fast. They have seating arrangements outside the restaurant so not much of an issue even if there is a big crowd.
Babyrin Ajin
Rated 5.0/5.0 5 months ago
Great service from Staff Setha. As i waited for my order (a drink, sharing box and fries) but take so long. Go to counter to ask why, due to chicken still cooking for another 10 more sec. As my Drink (Frappe Oreo) been prepare before my food. She replace a New Drink. My fries she give fresh from the fryer. And went extra miles to even give me complimentary dessert.
Junling Toh
Rated 4.0/5.0 5 months ago
Generally good service provided consistently even during peak hours when they are swamped with orders. I had an issue with paying using Grab Pay for my mobile order, but the manager on duty was super understanding and settled the matter for me promptly! Most of the elderly service staff also serve with a smile on their faces :)
Xiang Wang
Rated 5.0/5.0 7 months ago
My experience at this branch is excellent. Staff here is friendly and helpful with toddler.
Derek Ang
Rated 1.0/5.0 5 months ago
Encounter a few bad experiences in their consistency. - Foods is not hot - Fries under portion
Muhd Alif
Rated 1.0/5.0 6 months ago
Worst place to dine in and takeaway. No utensils, no chilli no syrup(for hotcakes). Not even fast in preparation. Really have no idea what the managers are doing there? Blind pay to managers. 80% of the staff are aunties. Managers need to step up and do their part in helping with the preparation line.
Biskot
Rated 1.0/5.0 2 months ago
I have waited for my order 25mins & ask for curry sauce & chilli sauce but the server was reluctant to gave us. i feel that this is really ridiculous to wait for so long when other people behind get their orders first. not just that she carried out my fries & most of them had fallen to the floor i dont know whats wrong with them
Chloe The Poodle
Rated 1.0/5.0 4 months ago
Poor service. Assume that our order are still on the waiting screen. Order 1 waffles fries and 1 peach pie. Waited 20-30min but no news about our order while numbers are cleared over the screen. We obviously came first and our orders are just fries and pie. While the number behind us are a huge order and they get priorities first but our order are not even prepared. Hope this can be improved..
Derry
Rated 1.0/5.0 a month ago
Hey Macdonald at punggol 21 CC. I'm extremely passed off with your this outlet. Not the first time I experienced missing items. I ordered from grab for 3 Happy meals just becos for the new play set , paid for so much money and end up no toy at all. No sauces at all. My kids face of disappointment as they are awaiting for the toy. Hey Macdonald at punggol 21 Cc. Wake up your packers can ? Customers ordered for your Happy Meal you think its for your damn nuggets or fries or ice milo ? Its becos for the damn Happy meal toys for our kids and yet your packers can forget to pack into customers order ? I am so furious that I keep calling the damn punggol 21 Cc number. You can see how many calls I made in my screen shot and can't call through at all. The more furious I'm and I drove down straight to your outlet. Everyone is busy with many orders, I try to give some understand but I again passed off when I'm standing there and every staffs is busy and don't even ask me for any assistance. I asked who is the manager, saw a lady and a Indian male manager but they stopped ignore me. Very well done. What a good service and I can see the packers are actually your 2 managers. The Indian manager can even pack things and throwing around, putting the tray hard etc. I can give a little understanding that your orders are overwhelming but come on. This is our food, yet you can pack fast and throw around. I try to look at him and he comtinue treat me transparent. That made me very confirmed he is the 1 who packed my order wrongly without putting my 3 toys in and also my sauces. Hey Mac punggol 21. Your packers are definitely need more improvements. Customer ordered delivery and end up missing orders, customer still need to go down personally just to take the missing orders. Hotline can't even call through. What service is that. Its absolutely unforgiveable and its extremely disappointed. FYI its GF-495 Inv#301669900019394
klick
Rated 5.0/5.0 5 months ago
Having breakfast here is such a delight! Received top notch service from Mr Chan Huat & Miss Rachel! They deserve an award for great service.
dy dy
Rated 1.0/5.0 in the last week
The WORST macdonald service! We ordered macdonald through the app, clearly waited for almost 5 hour delivery. Each time we called them asking for updates, They keep saying out for delivery but no updates. You can’t make your customers wait like this, SO UNPROFESSIONAL!
XR 02
Rated 1.0/5.0 a month ago
The auntie packing the order was rude when I was asking her about my order as I was away for awhile. After waiting and customers before me and after me leave with their orders, I realize they had lost my order but when I went to the counter to ask those who were packing the order they simply ignored me. It wasn't even busy, they were just not organized and had bad attitude please train your staff better.
Aiman Nurhakim Khairul Azhar (Greendaless)
Rated 1.0/5.0 4 months ago
Very slow. Accused of me being a thief. I thanked them for finally getting my food after 1 hour of waiting but they were rude. I was smiling at them but they accused me of being a thief. I tried to tell them half an hour after placing the order that it was not on the screen but they failed to make my food and said rudely that they were not in charge of the food. Because I was a teenager, they accused me of stealing. They were slow. Lack of coordination and communication. I am not gonna buy here anymore
Jooon
Rated 5.0/5.0 a month ago
Mcdonalds team, Forgotten my sauce and chicken when i ordered my salad, well we’re humans and we forget things. But here’s the amazing part. the staff “Apple”, she walked over to my place to provide a brand new salad. That is probably the pinnacle of customer service 👍 , thank you apple and team.
Ann
Rated 1.0/5.0 3 months ago
This morning at approx 9.40am I was at McD Punggol East to take away a sausage egg muffin for breakfast. I found a tiny piece of egg shell - I suppose I should be thankful it’s not a lizard tail or cockroach leg. I hope your quality control can maintain some quality!!!! No standard template apology please.
Dyanne Tan
Rated 1.0/5.0 a month ago
Came here for dessert and the ice cream was very soft. Asked the staff about it and was yelled at saying “it’s like this one” in mandarin. Not sure who trained the staff here but they need to do a better job. Also ordered a side of fries but it was stale and tasted like they used old oil. Needless to say, we will not be back.
Siti Delight
Rated 5.0/5.0 in the last week
I ordered through Grab like I used to and just to be speaking the truth, Creamy Mushroom Double Cheese Burger and Nori Shoyu Shaka Shaka Chicken Bites were really tasty. Definitely the best promo exclusive items ever!
Arthur Yong
Rated 4.0/5.0 2 months ago
KEEP YOUR RECEIPT! This outlet is very prone to making mistakes- the few times that I bought from here, invariably something went wrong. I received 2 separate incidents of Big Mac with only 1 patty, few incidents of incomplete items. While it’s easier to ask for a change for Big Mac, missing items are damn hard to ask for refund if you just happily walk away the whole bag without checking and throwing the receipt away —————- I called back - this is a busy Friday night - and they promptly delivered the missing items to my place…. Honestly i think they tried hard to serve the community but guess they tend to get overwhelmed on busy times
Amber Tan
Rated 1.0/5.0 a month ago
My friend waited for over 10 minutes to PAY for her ice cream, to be not served. The manager is nice but when he walked past the cash register to get ice cream for a customer, he didn't go back to serve her and ignored her and another person in line after her. Fries are too salty. Overall sucked today.
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