McDonald's @ Our Tampines Hub
1 Tampines Walk, Singapore 528523 #01-13/14
Classic, long-running fast-food chain known for its burgers & fries.
$6 · Halal Certified · Fast Food · Singaporean · Western · Dessert · Vegetarian · McSpicy Burger
Monday: Open 24 hours Tuesday: Open 24 hours Wednesday: Open 24 hours Thursday: Open 24 hours Friday: Open 24 hours Saturday: Open 24 hours Sunday: Open 24 hours
Report an errorReviews on Google (3.6/5.0)
Sorted by Relevance - 254 Reviews
Daphne
Rated 1.0/5.0 6 months ago
Ordered the 1-for-1 double fillet O fish burger as takeaway and one of the burgers came with a single filet of fish only. Seems like this outlet is notorious for missing out on items.
Marcus Ong
Rated 1.0/5.0 in the last week
Service is extremely bad I ordered 3 upsize meals, and when I asked for the big cardboard paper bag to carry all the meals safely, the staff refused to give the bag and said the bag was "only for morning orders". Ended up having to hand carry 3 paper bags orders with drinks and coffee spilled everywhere cause she refused to give a bigger bag.
Pauline Tan
Rated 1.0/5.0 a month ago
Queue number appeared on "Serving now", but no food was ready at the counter. Not the first time receiving missing items from this outlet. Ordered honey butter shaker fries but no powder flavouring given. Selected curry sauce to go with the nugget (at the self kiosk) but no sauce was given. Luckily checked the items before I left the outlet.
Yingying
Rated 4.0/5.0 4 months ago
Food takes awhile to be ready when it is peak hour. It gets really crowded during peak hour so you may have trouble finding a seat.
Amy Amy
Rated 1.0/5.0 2 months ago
service VERY VERY SLOW…. I suggest customers: NEVER MAKE BULKY ORDERS! I ordered meals for my whole family and they served me the very last, until the numbers behind mine on the screen all disappeared but mine was still there, and they were serving new batch of order numbers as if mine number was not existing…. the staff explained the food was not ready; the manager tried her very best to keep no eye contact with us…Amazing…..…. Is it true to prepare the food is soooo hard and time consuming? Isn’t it a fast food restaurant? SUGGESTION to customers:: if you order Take Out, Make your orders small, and order many times if you need to buy more meals, then you might get your food faster….OR order Eat In, they might serve Eat in first… may or may not, you’d better avoid this restaurant… anyway,I am still very disappointed 😔 P.S. we waited for more than 30min to have my number appeared under the “now serving”, when it finally appeared there, we quickly went to collect, but no one was attending us, we asked the staff, the answer was: they would manually called our number, it seemed they were blaming us to approach the counter for nothing. my order number appeared on the screen under “now serving”, but it is NOT READY, we waited for another 30 minutes more! Since there is such a number system, why not use it correctly? Since our meal was not ready, why our number was under “now serving”, not “preparing”? Was this a way of cheating for a good record of serving timing? I have to say, it’s so bad: no honesty!! no quality!! no service!!
Justin Chong
Rated 1.0/5.0 8 months ago
DAMN BLOODY SLOW THIS OUTLET mcdonald's is understaffing all their outlets islandwide, thats true, but this outlet really sucks the staff are so busy and they don't wanna entertain me when my order number is already past. they don't make ice cream in advance for mobile orders, so i have to keep keep keep chasing until they finally make for me pro tip: if u mobile order ice cream, don't order ice cream alone. order some fries or something too then they'll attend to you
f a
Rated 2.0/5.0 3 months ago
Just avoid this outlet on weekends. Waiting time can be from 30 to 50min depending on your luck. My takeaway order took close to 40min. And look at the mini fries You might be better off walking for 5 min across the tampines hub to the McDonald's at the tampines interchange. There's two there. It is worth the walk as you get your food within the standard mcd KPI. I understand that the staffs were overworked, overwhelmed, stressed with the volume of orders that they were not able to smile anymore, but the management is responsible and at fault for this hellish experience.
Sheue Lin Ng
Rated 4.0/5.0 6 months ago
Tried the Nasi Lemak Burger. Will not order it again bse it lacks the nasi lemak sambal taste. It is more sweet than expected. Think I'll stick to my usual McSpicy Chicken, the best!
Brandyn Soon
Rated 5.0/5.0 2 weeks ago
I got held up at work and collected my meal 1h late. Ms Rosanna (Malay lady manager) was very nice helping me find the order and changed a new set of hot food for me without my prompting. Thank you for the great service!
angela Tay
Rated 1.0/5.0 a month ago
Even during non-peak hours, when most tables are empty, staff at Tampines hub MCD can still miss my order (Sausage McMuffin set meal) when there are less than 5 people in line (Only 4 including me). I was the first to finish ordering from the kiosk while the rest of the people were still queuing/ordering at the counter; my number clearly appeared before the other numbers; yet, my order was ignored and was not called to the end even after all of the customers had left. When my order was not fulfilled, they simply cleared away all the orders on the screen. So I wait to see if my order will be ready, but no one is working on it. I had to move forward and query the staff, who seemed confused and asked me for my time of order while the receipt was in her hands, which I had already provided to her to check. The service standard is deplorable, with no apology or explanation from the employees for the missing order. Just a simple thank you?!when they finally pass me my food. It's not like they're overcrowded; there are only two people working the order including manager, yet they still missed my order. To make matters worse, the muffin was extremely hard and chilly. Feels like mcd service nowadays is incomparable to the past when the staff are efficient and greets customers.
f a
Rated 4.0/5.0 4 months ago
Just avoid this outlet on weekends. Waiting time can be from 30 to 50min depending on your luck. My takeaway order took close to 40min. And look at the mini fries You might be better off walking for 5 min across the tampines hub to the McDonald's at the tampines interchange. There's two there. It is worth the walk as you get your food within the standard mcd KPI. I understand that the staffs were overworked, overwhelmed, stressed with the volume of orders that they were not able to smile anymore, but the management is responsible and at fault for this hellish experience. Update 26 Nov '23 - raise to 4 star as serviced improved by a mile on sunday lunch peak hours. Quick and fast.
Hanz Lim
Rated 1.0/5.0 5 months ago
they added the special mcdonald sauce on my bread. it was very white, sticky and salty. (someone nut on my bread)
Nisha Azar
Rated 5.0/5.0 2 months ago
Lily from Our Tampines Hub Mcdonalds was especially very helpful when she reached out to me for the order, asked me to have a seat while waiting and she even reached out to me to deliver it. Very good service. It made me feel special. There should be more staff like her and the guest experience officer was equally good as to take the tray from me as I was clearing.
Stan Ho
Rated 5.0/5.0 in the last week
I would like to compliment Lily for her excellent customer service in taking our orders and delivered accurately in a speedy manner. Her friendliness is superb plus her positive attitude made our dining at Mac OTH a very pleasant one. Well done... Cheers!!
Esther T
Rated 1.0/5.0 a week ago
I understand that most mac outlets are facing challenges with the current promotion, and I sympathies with the strain this may place on the staffs. However, I find it necessary to express my frustration with the extremely long waiting time for delivery riders! Waiting for almost two hours to collect an order is not only inconvenient but also reflects poorly on the efficiency of Macdonald's. While I want to empathize with the challenges you may be facing, it's essential to maintain a standard of service that does not compromise the experiences of both customers and delivery personnel. To add to my concerns, the Grab app now prevents riders from canceling once they've arrived at the merchant. This limitation means that riders have no choice but to wait, further exacerbating the situation.
Angela Kam
Rated 5.0/5.0 3 months ago
Visited on a Thursday afternoon. Not packed. Do make use of the mobile order on the app so you can cut down on waiting time if you know that that time of the day would be crowded. Order at home and then make your way there and by then, your order would be ready. Food , service and atmosphere all good. Do join the service line, always not enough service staff everywhere so do understand the situation and make use of technology to your advantage. Thank you Lily for checking in on my kids and I on the food. Appreciate your kind service. Highly recommend the mobile app.
Dass
Rated 5.0/5.0 2 months ago
I was served by miss Rosanna today she was very kind friendly and patient . I could sense her kindness in helping us to order the food as we took some time to decide . She also prompted your current promotion one for one and we lucky to meet her today. Very hard to find staff like this so dedicated and running the whole show in the store. I believe she is the manager of the store . Pls thank her for the wonderful experience we had with her. Cheers
Kashi C
Rated 5.0/5.0 a month ago
Had a very pleasant experience with a staff named Rosanna. She helped me retrieve something from the dustbin that i accidentally threw away. She did so in a very hygienic and polite way. Very touched by her diligent service.
Gwen Teng
Rated 5.0/5.0 a week ago
Had a great service by the lady manager on duty during dinner today! Ran into some tech issues on the mobile self ordering app and she assisted promptly. Thank you!
Flee
Rated 5.0/5.0 a month ago
Amri was wonderful. He's very patient. Has the initiative to make room for my mom's wheelchair. Rosanna even looked for a table for us and made sure the table is clean. Well done! Keep up the good work! It is really difficult to find such dedicated crew these days!
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