McDonald’s @ VivoCity
1 Harbourfront Walk, Singapore 098585 #B2-44
Classic, long-running fast-food chain known for its burgers & fries.
Monday: 6:30 AM – 12:00 AM Tuesday: 6:30 AM – 12:00 AM Wednesday: 6:30 AM – 12:00 AM Thursday: 6:30 AM – 12:00 AM Friday: 6:30 AM – 12:00 AM Saturday: 6:30 AM – 12:00 AM Sunday: 6:30 AM – 12:00 AM
View all McDonald's 159 locations
Report an error / Suggest an editLast Updated: 9th October 2026
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Reviews on Google (4.1/5.0)
Sorted by Relevance - 1837 Reviews
Quinn Lee
Rated 5.0/5.0 2 months ago
Notwithstanding that the food quality is inconsistent at this busy outlet, with food being overcooked on the grill until they char and their staff getting items wrong for orders every now and then, the service of the manager named Adam, is stellar. He impressed me greatly with how quickly, fairly and painlessly he addressed valid complaints. For context, I ordered a curry potato burger at this outlet on one occasion and a cappuccino on another. I was served a burger with burnt egg, buns and chicken patty for the curry potato burger, while I was given a hot black coffee instead of a cappuccino. Since I was bothered by having to pick out all the charred edges and areas for the burger, my first recourse was to send them an email detailing the incident. However, the customer care representative, Ryan, who responded to my ticket 1104190, ghosted me after I replied to his request seeking to verify the email address linked to my McDonalds account. Despite sending him multiple email messages to follow up with him, he chose not to respond. Shortly after, the issue with the coffee happened and I decided to call this outlet directly instead of emailing McDonald's customer care. I feel fortunate and grateful to have my call answered by Adam, as he took his time to listen and understand my concerns, did not second-guess and regard my claims in a cynical manner and immediately de-escalated the situation by apologising and offering me the items that I had faced issues with. When I met him in person, Adam was gentle and wonderfully mild-mannered in his demeanor, easy-going, meticulous, courteous and helpful. While standing and waiting at a distance away from him to have my orders ready for pickup, I observed that he was composed and respectful when he discussed about any order mistakes or operational issues with his team. An exemplary team leader like him sets the bar high for hospitality, and I hope the management takes notice of his ability to both serve with heart, empathy and graciousness and lead with humility and effectiveness, especially in an outlet that sees large crowds of tourists and Singaporeans alike throughout the day. Incidentally, I am thankful for the fact that managers donning grey jackets exist in every McDonalds outlet to handle complaints and feedback. To date, I have not seen or interacted with a manager that has been rude, slow to understand problems, testy, inconsiderate or unprofessional. I also appreciate the fact that each outlet has its own number manned by its corresponding outlet manager, meaning help is easily accessible. On a final note, I hope that McDonalds looks into providing better training and closer supervision for some of its staff with special needs, however supportive I am of the fact that they are trying to be more inclusive with their recruitment efforts. Moreover, they can do better with preventing lapses in communication and ghosting via email, when complaints are first submitted by the said method.
Khai
Rated 1.0/5.0 3 months ago
Had a bad experience with this outlet and it’s not the first time this is happening. Whoever is preparing the burgers should double check the order slip. The way the burger was prepared was disappointing. I understand it’s a fast food chain but some of the workers should be trained again.
Divine Power
Rated 5.0/5.0 5 months ago
The McDonald’s Happy Meal toy is a fun bonus that adds excitement to a meal and gives children something to enjoy after eating. The toy is usually colorful, easy to use, and based on popular characters, movies, games, or collectible themes. Many Happy Meal toys are designed with child safety in mind and are made to be suitable for young children. One of the biggest strengths of the toy is its ability to create anticipation. Children often look forward to discovering which toy they receive, and some collections encourage collecting multiple designs. Limited-edition releases have even attracted older collectors and fans. However, not every toy is equally impressive. Some are simple plastic figures with limited play value, and many adults feel that modern toys can be less creative than those from previous decades. Overall, the McDonald’s Happy Meal toy remains an enjoyable addition to the meal. While quality varies between promotions, it continues to bring fun, surprise, and collectible appeal for children and families.
UselessTeddy
Rated 1.0/5.0 6 months ago
I've bought 3 meals from here. The double McCrispy burger, I only got 1 patty.... Ordered smoky burger value meal, there is no patty!!! What am I paying for??? Pls get back to me
Jennifer Yau
Rated 1.0/5.0 7 months ago
After upgrade have a self service order at kiosk.. we understand some requirements they is no button we can do… I’m working at this HBF area almost 15yrs after work will going have some meals at Hbf McDonald’s… 1st time I was surprise this lady when I during payment just wanna tell her possible can my drink less iced even the Order chit never stated (NO iced) she was rply me say CANNOT U NEED ICED MEANS NEED ICED CANNOT LESS ICED . Ok fine I think maybe I key wrong never mind…my next visit after 3days so this time I key( No Iced ) go to cashier counter make payment is a same lady I told her can help me less iced for my drink . Then she told me CANNOT . NO ICED MEANS NO ICED CANNOT BE LESS ICED. 🤨 Alright seen cannot I will need o the feed back …never apologise to me the still can say you do Loh ..I telling them later. Thank You McD u have a good service staff very expectation train we’ll.
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