McDonald's @ Buangkok Square
Blk 991 Buangkok Link, Singapore 530991 #01-14
Classic, long-running fast-food chain known for its burgers & fries.
$6 · Halal Certified · Fast Food · Singaporean · Western · Dessert · Vegetarian · McSpicy Burger
Monday: 7:00 AM – 11:00 PM Tuesday: 7:00 AM – 11:00 PM Wednesday: 7:00 AM – 11:00 PM Thursday: 7:00 AM – 11:00 PM Friday: 7:00 AM – 11:00 PM Saturday: 7:00 AM – 12:00 AM Sunday: 7:00 AM – 12:00 AM
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Sorted by Relevance - 486 Reviews
Jasper Lee
Rated 3.0/5.0 9 months ago
I recently visited this McDonald's outlet that left me quite disappointed. The experience was marred by slow service and an excessively long waiting time. It seemed like the staff were understaffed and unable to handle the influx of customers efficiently. What bothered me even more was the fact that this particular outlet didn't seem to follow the standards set by other McDonald's locations. As a breakfast customer, I expected the option of a hot coffee refill, but to my surprise, it was nowhere in sight. This lack of consistency was disappointing.Moreover, the restaurant had a very unpleasant smell inside. It was hard to ignore the unpleasant odor, which made the entire dining experience quite unappealing. Overall, the subpar service, long waiting time, failure to meet standard offerings, and the unpleasant smell inside the restaurant left me with a negative impression. I hope the management takes note of these issues and addresses them promptly to provide a better dining experience for their customers.
Tony Ng
Rated 4.0/5.0 6 months ago
One thing good about McDonald's is fast. Order a few times thru their app for pickup. Less than 5mins, the food are ready for collection. Their food maintain the same standard as other outlets. Good for fast bites or when rushing.
Will G
Rated 2.0/5.0 a year ago
Once again, I got scammed by this Mcdonalds outlet. I usually refrain from leaving such reviews, but at this point, i would say 20% of my total orders have been messed up. This time, I ordered a set of Paprika Mcrispy, which is a limited item, but received the normal version instead. I have made a couple of complaints through various online mediums in regards to my previous orders with missing items, but I have not ever received any form of reimbursement. At best, they contacted me to respond with lip service. The first time I bought from this outlet was over a year ago, so there can't possibly be any excuse for messing up orders so frequently, and for extended periods. This is simply unbelievable 🤣
B.
Rated 3.0/5.0 a year ago
Fries are soggy. Maybe business not good and has been prepared for long time. Got Valentine Day celebration. Good to provide nice atmosphere even when we are not celebrating.
Zamdubstep
Rated 1.0/5.0 7 months ago
Horrible. One of the worse outlets i have encountered. Always getting my orders wrong etc… i can make a list of how they continuously and persistently screw up my orders. 1. Missing items. Ordered 3 meals, 3 LARGE FRIES MISSING. What!??? 2. 20 piece nuggets, counted 18. And yes, i counted on the spot at the counter. 3. When you op for delivery, your fries will always be 70%-80% full. 4. Ordered double mcspicy, came only 1. Maybe the other chicken crossed the road. In summary, DOUBLE CHECK & TRIPLE CHECK YOUR ORDERS!!! See the photo for the pathetic amount of fries they serve…
Peter
Rated 2.0/5.0 4 months ago
Rude staffs. Shouting across inside from one corner to another corner. Sounds like wet market, maybe even worse. Staffs chatting with their friends at tables and keeps customer waiting at the queue line. It’s wasn’t until I stared at them before one of them realised and start walking towards to the service counter. Fries is cold and soft too. Hot Milo drink taste like 1 parts Milo with 50 parts water. Bland.
Joel Quek
Rated 2.0/5.0 5 months ago
I’m quite conflicted when writing this review. The staff are genuinely very friendly and hardworking. But the food is often delayed or orders are missed. They will show my ticket number in the “Now Serving” section, and a moment later the number will disappear and I’ve not gotten my food. This has happened many times but I usually just ignore. But today it happened again, and this time my food was just sitting behind the counter and none of the staff did anything until I asked if that was my food. When they saw the contents in the paper bag they realised that it was just sitting there and no one did anything. But as mentioned, the staff are very friendly, I just hope they will be more attentive. Thank you.
Gerald Lim
Rated 1.0/5.0 3 weeks ago
The crews are mostly rude, and they looked like they are unwilling to serve their customers, especially the lunch and dinner time. There is one crew who always works in the morning, who is an aunty but i dun rmb her name, she is very friendly to her customers. :) Another crew is Sinta, she is very friendly to her customers even when shes working under pressure. The other crew is called Bee Bee (if i rmb correctly), she is also very polite to her customers. I hope the rest of the team are like the 3 crews that i have just mentioned. Another point, I noticed the managers are relatively rude to their customers too. The waiting time for the order is even more ridiculous, I have waited for up to 45 mins once. Idk if they are short of manpower or what, but they didnt apologise to their customers for the long waiting time. eh hello, you are in the f&b sector ya, at least learn to show basic respect to your customers even if you're down manpower or whatsoever, apologise to them for the delay lah. Your customers DO NOT OWE YOU anything, we do spend money here ya, and it is like over $10 per order. Lastly, the food standard is not the great either. That is why i seldom patronize the restaurant (unless bobian).. like you make your customers to wait so long, show your customers attitude, and then the food like cmi.. Sometimes, the staff forgot to pack my ice cream order, or forgot to give my chili sauce sachet when i takeaway.
Pocket Dreamer
Rated 1.0/5.0 a month ago
I am writing to express my extreme disappointment and frustration with the recent experience I had at your Buangkok Square outlet. On 26 Feb 2024, I attempted to purchase the limited edition Hello Kitty plush toy, which was advertised as a purchase with purchase offer. However, upon placing my order through the self-ordering kiosk, I was not informed that a coupon needed to be claimed beforehand. This lack of clarity resulted in me paying for the plush toy without realizing the additional requirement. When I approached the manager to resolve the issue, I was met with slow and unsatisfactory service. Despite my explanation of the situation, I was told that the plush toy could not be provided because I had not obtained the coupon earlier in the day. This requirement was never communicated to customers, and it is unacceptable that I was denied the item I had rightfully purchased. Furthermore, I find it appalling that the self-ordering kiosk did not specify the need for a coupon, leading to misinformation and confusion among customers. Even if the coupons were fully redeemed, it is the responsibility of McDonald’s to promptly update the system to reflect this and prevent further purchases. In light of this mishap, the experience has left me thoroughly dissatisfied with their service. How is it my fault ? No staff was present at the kiosk to inform us, nor is there a sign for us to read.. The takeaway food was horrible too.. my curly fries was mixed with regular fries, whats the point of me adding $1 for curly fries then ? The manager and staff's attitude were bad .. and the manager was yelling at the staff like hello the customers dun have to listen to your yelling ok, JUST get our orders prepared and MOVE ON. HORRIBLE EXPERIENCE.
Gerald Lim
Rated 1.0/5.0 in the last week
The crews are mostly rude, and they looked like they are unwilling to serve their customers, especially the lunch and dinner time. There is one crew who always works in the morning, who is an aunty but i dun rmb her name, she is very friendly to her customers. :) Another crew is Sinta, she is very friendly to her customers even when shes working under pressure. The other crew is called Bee Bee (if i rmb correctly), she is also very polite to her customers. I hope the rest of the team are like the 3 crews that i have just mentioned. Another point, I noticed the managers are relatively rude to their customers too. The waiting time for the order is even more ridiculous, I have waited for up to 45 mins once. Idk if they are short of manpower or what, but they didnt apologise to their customers for the long waiting time. eh hello, you are in the f&b sector ya, at least learn to show basic respect to your customers even if you're down manpower or whatsoever, apologise to them for the delay lah. Your customers DO NOT OWE YOU anything, we do spend money here ya, and it is like over $10 per order. Lastly, the food standard is not the great either. That is why i seldom patronize the restaurant (unless bobian).. like you make your customers to wait so long, show your customers attitude, and then the food like cmi.. Sometimes, the staff forgot to pack my ice cream order, or forgot to give my chili sauce sachet when i takeaway. Horrible Store and Company
Natasha Dev
Rated 1.0/5.0 in the last week
Slow service on orders !!! Delivery took more than an hour ! Hougang 1 Mac Donald’s does a better job !since 0820 order now says 0940!Then became 1000 then 1020 and 1040!!!! And I had to cancel!!! Have a pity on grab drivers that have to wait and loose out on other jobs ! The manager is not competent to handle this ! I can understand if short of staff then close the acceptance of orders on grab platform !
Samantha Yap
Rated 1.0/5.0 a month ago
1st time visiting the mac at buangkok mrt. The ordered was redirected to the cashier when I wanted to make payment. 2 young staff weren't sure how to collect payment... there was only 1 screen near the collection point to show our order, so i have to constantly walk over to check if my food was ready. No one behind the counter bother to response if u asked them questions. 1st time i drank ice milo that was so diluted.. it was like drinking plain water with just enough colouring to look like milo🤮... The fries and burger were just slightly warm when served. It was like the food were being made for half an hour b4 serving. I never had such bad experience eating at Macdonald.
Natasha Dev
Rated 1.0/5.0 a week ago
Slow service on orders !!! Delivery took more than an hour ! Hougang 1 Mac Donald’s does a better job !since 0820 order now says 0940!Then became 1000 then 1020 and 1040!!!! And I had to cancel!!! Have a pity on grab drivers that have to wait and loose out on other jobs ! The manager is not competent to handle this ! I can understand if short of staff then close the acceptance of orders on grab platform ! In the end after waiting close to 2 hours order was cancelled !!!! I suggest if ordering better to order from Hougang 1
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