McDonald's @ LeQuest
4 Bukit Batok Street 41, Singapore 657991 #01-42
Classic, long-running fast-food chain known for its burgers & fries.
$6 · Halal Certified · Fast Food · Singaporean · Western · Dessert · Vegetarian · McSpicy Burger
Monday: 6:00 AM – 12:00 AM Tuesday: 6:00 AM – 12:00 AM Wednesday: 6:00 AM – 12:00 AM Thursday: 6:00 AM – 12:00 AM Friday: 6:00 AM – 12:00 AM Saturday: 6:00 AM – 12:00 AM Sunday: 6:00 AM – 12:00 AM
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Sorted by Relevance - 480 Reviews
Eda Aznol
Rated 1.0/5.0 5 months ago
Placed order at kiosk 35 mins later went to the collection point because order number was no longer there 3mins later staff told me one of the items are out of stock. ... Still here 45minutes later and order is not done.
Alvin
Rated 1.0/5.0 a year ago
This is the worst Mcdonald. Ordered waited for 15mins the food didn't arrive, went to check the screen it not on the quene, verified with MC staff said dine in table service will not show and she checked still short of 1 burger. Hence, I return to seat and wait. Waited nearly more than half a hour. Went to the counter all staff pretend didn't see me even I was infront. When I said hello to their supervisor in grey uniform she went to kitchen. Including the previous staff. I final caught a staff and told her I want see her manager. After the Manager arrived, I explained to her that they service more than 50 customers + dine in self collection. How come my order still not yet ready and previously was told just waited for a burger. The receipt from the kitchen was 8.13pm?i order 7.58pm. Now 8.36pm. The manager collection my order pass me immediately. Waited nearly 40 minutes to get my order? Food: Fries was burned. Environment: floor was dirty, sticky and fries, spoon etc seem like no one doing housekeeping.
Kai Ting Ng
Rated 5.0/5.0 6 months ago
I would like to commend the store manager Putri. I visited the Mcd today at around 11am. Upon arrival, Putri was eagerly sweeping the floors and arranging the chairs. What really stood out was her exemplary service! She wheeled the beverage cart around and offered to top up our coffee and tea, assisted customers pushing prams, interacted with all the children she sees around, greeted everyone with a welcoming smile and greeting. She really exudes positivity all around and was eager to assist and help anyone around. We had a really enjoyable meal in store thanks to her cheerfulness and politeness!
Young Isy
Rated 5.0/5.0 a week ago
24 hours Mac around the area for supper kakis.
DR DAVY GOH
Rated 5.0/5.0 a year ago
Located at level 1 of Le Quest Mall. This Macdonald outlet was spacious, there were ample seats available. The place was kept clean and tidy. The baby chairs were neatly arranged at a corner. The menu was the standard menu available for all the Macdonald outlets in Singapore. The service standard was good. The staff was friendly and the service was fast. Tried the seasonal Hokkaido Salmon burger- the looks was alright and the taste was still acceptable. The traditional fish burger was still much better. Good and quiet place to relax and to chill out with friends and family. Strongly recommended to visit and to enjoy a Macdonald meal here.
Dash Ross
Rated 1.0/5.0 7 months ago
haha what a joke this outlet. pack my order wrong. i order two sets of spicy mcnuggets meal but all i get is 4 fries. pls ah, double check the bag first before u pack. rly disappointed.
Chia Seng Chee
Rated 5.0/5.0 a month ago
For the past few weeks, I have been visiting LeQuest McDonald. One of the Chinese customer service staff- Michelle's good manners impress me most. She goes extra miles by helping me to expedite on my order. Not only that she has the patience to explain how to save my money by getting most out of utilising the kiosk system. The Rest. manager from Philippines and manageress are very polite and helpful too! How I wish everyone I met can display these kind of good customer services to their customers. Keep it up! Well done!
James Ng
Rated 1.0/5.0 3 weeks ago
Absolutely ridiculous. Made an order at 10.22am for a delivery, with estimated delivery time of 11.10am. Waited till 11.52am only to receive a call to tell me that they don't have riders available to deliver. Asked if I'd like a refund, which I said yes, only to then be told it'll take 14 days for the payment to be refunded. So I said in that case, don't refund, just send me my order and I'll wait. Which they then replied "I'm sorry but your order is already cold so we can't deliver". It is a joke of a service recovery (or lack thereof). I don't believe you needed 1.5 hours to come to the conclusion that you can't make the delivery. If you can't make the delivery due to lack of riders, then don't make your restaurant available for delivery orders.
Intan Nurain
Rated 1.0/5.0 7 months ago
It took so long for the order to arrived, repeatedly going to the counter to check on our orders but they kept saying “wrapping up”. Not even our drinks were serve and the staff did not bother to check on our food despite standing infront of the counter. We placed our ordered at 9:58pm & now its 10:45pm, almost one hour already and our food has not been serve. The other customer after us has already got their food while It’s the worst service ever i had went to. At 10:50pm, our order came incompletely. 1 drink & 1 burger was not served.
Kim Hock L
Rated 1.0/5.0 a month ago
This outlet is the worst in the Bukit Batok area. They couldn't handle dine in, takeaway, and delivery orders all together. It seems like there's no system in place, the staff doesn't know their roles/tasked to do. During peak hours, staff moving around like super busy, but seems like headless of what to do first, what to clear first. The managers like to hide inside kitchen, instead of managing the staff, they do their own stuff, ignoring the front desk or the delivery calls. The kitchen is absolute chaos, slow and pathetic with no system in place. Food always packed wrongly, ended up receiving complaint calls from customer. Dine in, takeaway, delivery tooks up to 1hr, the so called "fast food" now become the biggest joke in the area. Good luck to those who wish to order from there.
V
Rated 3.0/5.0 3 months ago
I am a regular customer at your Le Quest branch, and I would like to provide some feedback regarding my recent experiences with your service. I have been a loyal customer for a long time, ordering food from McDonald's almost every month. While I appreciate the convenience and quality of your food, I have encountered a recurring issue that I believe needs attention. The primary problem I have faced, especially when ordering Desserts or Side Dishes, is that my orders are sometimes incomplete or incorrect. This year alone, I have experienced this issue twice, with both instances involving missing items in my order. On these occasions, I had to go back to the branch with my receipt to claim what was missing. To provide a specific example, during my last visit, I ordered a Mud Pie Oreo but received the Classic version instead. What was frustrating about this situation is that the Classic option costs only a few cents more than the one I originally ordered. I believe that such mistakes should not be happening because the orders are printed out according to what the customer requests. Therefore, there shouldn't be any missing or incorrect items. What concerns me the most is that these mistakes seem to be occurring too frequently. While I understand the importance of double-checking orders, especially when dealing with a high volume of customers, it shouldn't be solely the responsibility of the customer to ensure order accuracy. I should not have to open every single item to inspect my order; after all, I am a consumer, not an inspector. Due to the multiple instances of missing orders, I have now developed a habit of meticulously checking the quantity and labels of the items I receive before leaving your establishment. This, however, is not an ideal solution. Particularly during weekends when there is a large crowd of customers waiting to collect their food, it can become quite inconvenient and time-consuming to go through this process. I kindly urge you to address this issue promptly. It is essential for both customer satisfaction and the reputation of McDonald's Le Quest that orders are consistently accurate. Perhaps implementing a system to double-check orders before they are handed to customers or ensuring that all items are included in the packaging could help mitigate these issues. I remain a loyal customer of McDonald's and believe that your team can resolve this matter effectively. I look forward to continued enjoyable experiences at your restaurant, and I appreciate your attention to my feedback.
Ansar Mansoor
Rated 3.0/5.0 3 weeks ago
Super super slow during lunch. Order 1 basic meal took 27min to serve. Supposed to be "fast food" as in served fast but somehow its become fast as in small/thin until eaten in less bites 🤣
Jason ct
Rated 1.0/5.0 4 months ago
The take away service is faster than take-in. And the service personal the way reply not very polite. And you see the two photos they service the others number first and have skip our number. Very very disappointed about the services getting worse than last time.
Jake tay
Rated 1.0/5.0 3 weeks ago
It took so long for the order to arrived, repeatedly going to the counter to check on our orders but they kept saying “wrapping up”. Not even our drinks were serve and the staff did not bother to check on our food despite standing infront of the counter. We placed our ordered at 10:18pm & now its 11:25pm, almost one hour already and our food has not been serve. The other customer after us has already got their food
farah
Rated 1.0/5.0 3 months ago
I ordered items as shown in the image but received incorrect orders from McDonald's Le Quest. When I called them, they insisted I contact the Grab driver instead, claiming they couldn't rectify the mistake. Despite the Grab driver having the correct order number, McDonald's refuses to take responsibility. Now, my money is gone without resolution.
Chris Leong
Rated 4.0/5.0 in the last week
Crew are always a cheerful bunch and is very comfortable dining there in clean environment. Good experience there all the time I'm there. Be it alone or with family
Liyana Pang
Rated 5.0/5.0 3 weeks ago
The nearest to my place. The service might be slow during peak hours but their service staffs and managers are always cheerful, friendly and work with a smile even during busy period . :) and they’re really good with kids. Thump up to them.
CJMS
Rated 4.0/5.0 2 weeks ago
Nowaday McDonald's is no longer a fast food joint. Not crowded yet waited 15mins for the food to be served. The TV screen wasn't showing the queue numbers too. I missed the time where we simply queue up, order and the food would be served on the spot and we took the food and went to our table.. the flow was smooth. Now food out slow, staff shouting numbers, food left on the collecting zone, people standing all over the places waiting. The longest time I waited was near 2hrs. Why start multiple ordering sources when the operations can't handle the influx? Hard to hire people these days and not enough manpower why still provide table service? McDonald's used to be a role model for smooth and fast service delivery, now ..sigh
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