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KFC @ Novena Square

238 Thomson Road Novena Square Singapore 307683 #01-17

6255 6372

Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.

$9 · Halal Certified · Fast Food · Chicken · Western · Dessert · Fried Chicken

Monday: 7:00 AM – 10:00 PM Tuesday: 7:00 AM – 10:00 PM Wednesday: 7:00 AM – 10:00 PM Thursday: 7:00 AM – 10:00 PM Friday: 7:00 AM – 10:00 PM Saturday: 7:00 AM – 10:00 PM Sunday: 7:00 AM – 10:00 PM

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Reviews on Google (3.2/5.0)

Sorted by Relevance - 321 Reviews

Jolene Yang

Rated 1.0/5.0 8 months ago

Ordered 5 bucket separate without meal + 3 whip + 3 root bears initially. Cashier added in the meal of the 5 bucket instead which led me having to pay more. Additionally, the lady said that there was no refund in the first place. (Keep pushing it that we wanted it for take away). Finally, she refunded us the 3 whips & 3 root bears. Very bad service.. still! I ordered 3 drum sticks 2 thighs but received 1 drumstick 3 thighs & 1 wing.

Vivian Foo

Rated 3.0/5.0 4 months ago

Tried the satay crunch box. It came with two pieces of chicken, two chicken tenders, a regular whipped potato and regular fries. The satay crunch was pretty disappointing, both the chicken and sauce were lacklustre. The sauce was watery, chicken was crispy but bland. Chicken tenders were not bad, pretty juicy and flavourful. Just go for the original chicken in future. Service was a bit slow.

Sean Goh

Rated 1.0/5.0 4 weeks ago

I bought a 8 pcs Bucket with a medium size Fries and Cole Slaw from KFC Novena Square. To my disgust, there were 2 pieces of spicy Drumsticks that were more like drumettes. The size of other chicken were quite small too. KFC, this is unacceptable. Texas Chicken is way better than you guys in terms of size and value. The M size fries was also kind of small. I don't think we ever want to step into KFC again.

yvonne zhang

Rated 1.0/5.0 4 months ago

Super slow service. Can see the staffs are taking their own sweet time. It’s been more than 11 mins and yet we have not gotten our food. Worst still, we still can see staff walking around and talking to others staff in the premise.

Nur Rashiqa

Rated 1.0/5.0 4 weeks ago

The chicken & fries is hard definitely not crunchy at all. Chicken skin is not golden brown infact burnt color. The service crew prepared the food in tray but take a couple of minutes to serve them. I frequent the restaurant but today's food is so disappointing. Quality control of food is not taken seriously.

Ovelle .C

Rated 5.0/5.0 8 months ago

KFC tasted the same as usual. Food served hot. Uncle Kuan at the cashier was really friendly and helpful.

Lin Lin

Rated 2.0/5.0 a year ago

Ah. How far KFC has fallen. Chicken are not quite warm, they are pretty small and dry. They are not even comparable to the other chicken chains. Even the hawker center western food can do a better job. Even the super market frozen fried chicken is better with the air fryer. They encouraged us to use the website to order but it hung and was super buggy. Staff here is decent I think. Minimal contact. 1 extra star for them. Avoid KFC. So many years but you decided to cut cost and lose.

Bryan Chng

Rated 5.0/5.0 5 months ago

Hello! After my morning appointment, I strolled around the mall deciding what to have for lunch. The staff members, who were all seniors, welcomed me with their smiles and made me feel truly valued as a customer. It's heartening to see that despite the rise of automation, KFC Novena maintained the human touch over the counters. I am writing this review to encourage both KFC Novena and the senior staffs member! Thank you KFC Novena

s e

Rated 1.0/5.0 2 months ago

worked at this KFC branch few years back. the staff are really rude to first timers and i was not even given any proper training due to the horrendous lack of staff. Luckily this was not my first job experience or else it would have been really bad. My job was only to pack food and I was not taught cooking/kitchen jobs or even allowed near the cashiering machine. Back then there were 2 other staff called Serene and another old lady who refused to let me learn how to cashier even when i asked if they could teach me. One day i was wondering why there was absolutely NO other staff member except myself and the manager- female philippino. The manager told me to do cashiering for the entire day while she did the kitchen stuff but obviously that did not work out well and I got scolded and shouted at by many customers for being slow. I was the only one who had to do cashiering, pack the food, heat up the food and even delivery orders. Somehow I also became a chef when the manager was MIA. And all these without any help or guidance. The kitchen is incredibly dirty and unhygienic, do not recommend anyone to eat here The ruddest staff there would have to be the malay SHEILA/SHELIA (? dont rmb the spelling). On my first day when she arrived she started screaming at me for being slow. Memorising the menu doesnt take 5 minutes. If you knew I was a newcomer then help and guide instead of taking your anger out on others. I quit after a month because I had many burns from mishandling/broken equipment. The manager still had the audacity to ask me to work longer because I was 'needed'.

Javier Tan

Rated 3.0/5.0 4 months ago

Food was missed out! Also the staff was new and took awhile to serve us! Manager need to help a little bit more!

Lina Hadiwijaya

Rated 2.0/5.0 2 months ago

Many people waiting for their food. The staff worked quickly . But i really disapointed because when arrived home, i couldnt find my potato fries even there was printed in the slip. It was $4.5. Lesson : You must check by opening the box there before you go home.

Local Guide

Rated 1.0/5.0 2 months ago

Plus: - The app deal is truly value for money. Kudos to the Marketing team. Minus: - Poor service crew, lacking in common sense. Situation: Takeaway orders require customers to fill their own drink with the cup provided. With my hands full, I requested for the staff to help fill my drink in their kitchen instead. Staff rejected, and insisted I had to fill it myself despite explaining. Long story short, I stood firm. She caved in, got an elderly colleague to follow up. Sign of her unwillingness to do it herself. Improvement opportunity: It would make more sense (e.g. for efficiency) and bring an enjoyable experience to customers if takeway customers can have their drinks filled by the staff instead. It will not make sense to have an outlet looked pack but in reality having dine-in and takeaway customers queuing to fill their own drinks, thus turning away potential customers. Food for thought: I dont see delivery riders having to fill drinks for their customers. If the crew can do it for delivery orders, why not takeaways too? Both are essentially takeaways, arent they?

Priya Slaton

Rated 1.0/5.0 2 months ago

when i was eating food i found a cockroach crawling towards my food on the table! when staff came to clean up my food they spilled my leftover coffee on the floor! he left the coffee on the floor and never cleaned it up, it’s lying there right now and nobody is cleaning it and cleaner is gone.

Martin Lee

Rated 2.0/5.0 3 months ago

Just an alright kfc sometimes the service isn’t friendly, chicken not bad as always They need to improve their service, Slow service, prices going up bad

Goo Bakmi

Rated 1.0/5.0 2 months ago

This outlet cannot make it. Tried few times as it has the smallest queue during lunch time and always left disappointed. Whenever there is a new product launch, will be tempted to try as in my heart hope that new recipe maybe improved. There is this new tangy cheesy mayo that comes in a set of two. When I received the mini burger, take a look and immediately know it is a failure. Tangy mayo sauce is no where to be found, just droplets of it. Chicken patty look lame and not crispy at all. New product launch and sadly the kitchen staff has no pride as all in serving their food. Only saving grace is the cheese fries which still taste as good. Suggest avoid this KFC outlet and hopefully they will close down and another new F&B can take over. No picture as not worth taking.

Daniel Lim

Rated 1.0/5.0 2 months ago

Probably the worst fast food experience anyone can have. Non existent service is a norm here; the senior service auntie and the young lady have zero pride in their service. Quiet day with almost no customers but can forget to pack take away orders. Missed one of my order and returned to get it. Then realized after getting home; they even missed putting in the medium fries. Basically omitted two orders on a single customer in a day when it is not busy. All cabornated drinks were flat….they don’t bother replacing it.


Rated 1.0/5.0 a month ago

Worst place ever. The butter that came with my breakfast must have had melted and put back in the fridge. The latte had so little milk in it and there was an oil sheen on it. I used to work in KFC abt 35yrs ago. The standard had fallen far short. Though it saddens me but I think I'll quit KFC together with my family until management does something about it.

Anthony Teh

Rated 5.0/5.0 a month ago

Promo super cheap meal now on- $10 meal for 2 pax!! Nice air conditioned space in a mall setting, food is cheaper than hawker food! 👍🏼👍🏼👍🏼

wayne ang

Rated 1.0/5.0 a week ago

Slow and lethargic staff. Pitiful amount of cheese, one of the worst outlet

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