KFC @ Keat Hong Mall

Name: KFC
Address: 253 Choa Chu Kang Ave 1, Singapore 680253, SG
Telephone: 6468 5223
Rating: 3.3

253 Choa Chu Kang Ave 1, Singapore 680253 #01-02

6468 5223

Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.

$9 · Halal Certified · Fast Food · Chicken · Western · Dessert · Fried Chicken

Monday: 11:00 AM – 10:00 PM Tuesday: 11:00 AM – 10:00 PM Wednesday: 11:00 AM – 10:00 PM Thursday: 11:00 AM – 10:00 PM Friday: 11:00 AM – 10:00 PM Saturday: 7:00 AM – 10:00 PM Sunday: 7:00 AM – 10:00 PM

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Reviews on Google (3.3/5.0)

Sorted by Relevance - 218 Reviews

Micah Sim

Rated 3.0/5.0 2 years ago

Ordered via the app for dine-in. Arrived there to realise that they no longer allow dine-in as they have barricaded the seats. My order didn’t take too long but I was disappointed that they did not inform people before-hand about not being able to dine-in. End up I had to Dapao and bring back home to eat it cold.

Ber S

Rated 1.0/5.0 12 months ago

Unpleasant outlet to go to. Your service cashier Nor Azah can tell customer that certain chicken parts are not available and i can only choose from the half filled displayed ones. This despite the timing is only at 7pm+ on a weekday. Another time i told her i am dining in, she wanted to press takeaway. Coke was not available, so was given a choice of either Sprite and **** . Cant understand what drink she was saying at all. In the end, only after drinking then i know its Fanta Grape. Attempted to change from dine-in to takeaway because single table was all full (One of which is a kfc delivery driver sitting and playing phone) She insisted wanting me to take the long table in front of counter (which is a very uncomfortable sitting arrangement with other customers in queue standing in front and behind the table). After i persisted with changing, she half heartedly packed for me while mumbling. Luckily there are still some nice staff especially the young malay male cashier i encountered. But if given a choice, i will rather spend time to go Lot 1 or Hillion instead of this outlet.

Anthony Teo

Rated 1.0/5.0 2 weeks ago

Food was ready but failed to served for 5 to 8 minutes. Manpower wise was okay... I think to improve please look at the kitchen and front counter workflow.

ccs sandeep

Rated 1.0/5.0 4 months ago

First time writing a Review to alert for improvements nt , very bad service experienced several times with chicken pieces qty and quality as compared with other KFC (very deep fried).. Also poorly managed staff's who don't know good customer service. Not at all recommended if you have any other choices.

Wilson Lim

Rated 3.0/5.0 4 months ago

Donated 4 dollars to kfc! I am happy to inform you for your serivce has been awesome legit. It was my fault for not checking my order and bother to head back to collect my money or mash. I hope the 4 dollars tip is given to the staff young lady cashier or two mash potatoes. I hope I put a simile on their faces 😁 the indian lady looked not well.

Ashton qiu

Rated 1.0/5.0 2 months ago

No added cheese per requested

R A

Rated 5.0/5.0 a year ago

Ordered delivery service through the website from this outlet. Amazingly, the order arrived really quick upon ordering around 9pm. Food arrived still hot & crispy. Which is very impressive. Delivery service is really on point! Food quality for KFC has gotten noticeably better as well. Just very impressed! Keep it up :)

Desmond Chan

Rated 1.0/5.0 3 years ago

Horrible surprise when opening the meal box. Is the burger still recognisable? & No sauce, no serviettes...

Ichigo Neko

Rated 1.0/5.0 8 months ago

I had to post this. A literal scam. Paid 5.65 on the ap to receive this amount of fries in a cup. Highly disappointing. Just get your cheese fries, it would be more worth the price.

Theodore Jian Qin Tan

Rated 2.0/5.0 7 months ago

Am a frequent KFC diner myself and I have experienced the slowest service today. The whole restaurant only has 1 table occupied. I would understand if it was busy but clearly not. The cashier was busy touching the cashier counter and touching around but not taking any orders. I stood ready at the counter more than 20mins to order. Quality of food was as expected. However, the quality of food does not equal or balance out to the time spent staring at each other. Disappointing.

Ken Peh

Rated 5.0/5.0 2 months ago

A nice and cozy small little KFC branch, tucked away in a secluded area. If you didn't walk down the stretch of road, you won't know there's a KFC here. This KFC is small but there is seating internally, it offers takeaway and dine-in.

Nurshahilah S Roselee

Rated 1.0/5.0 a week ago

WORST SERVICE FROM THIS OUTLET! SLOW N NOT ATTENTIVE TO CUSTOMERS ORDER. SO MANY STAFF YET NONE WERE PROACTIVE. CASHIER CHARGED WRONGLY. POOR PACKING. CHICKEN WAS THROWN IN BOX.

hazel

Rated 1.0/5.0 5 months ago

Duty manager Rachel was unhelpful with the issue that i faced when it’s their fault that they did not pack my order correctly. Ended up not receiving 1 food item. NEXT TIME CHECK AND PACK PROPERLY!

Ember Shen

Rated 3.0/5.0 4 months ago

we didnt like the mac and cheese bowl.

Justin C

Rated 1.0/5.0 3 months ago

Sibei jialat. My coleslaw is like half full. I type this review also no use, the outlet close already. Only one counter to serve walk in and this counter also need to pack and serve all online orders from Grab. I was there at 9pm, many items aren’t available. But Google said it’s 10pm closing time so I don’t know know what is what. Could be a one off issue but just very unhappy that my coleslaw is half full! Scammer max, pui!

Ishin Hsu

Rated 2.0/5.0 a month ago

Popcorn chicken was good but the chicken nuggets were a bit mushy the tables were dirty and the worst part was that the screen that shows the order numbers it glitched and our order number was gone and we wait quite lone for our food so we asked that lady and she said it was on the table then she told us that we needed to go to the table but we didn’t even see outnumber so how would we know to go to the table anyways I don’t recommend this place there are many other places u can go instead of here

Aizen Zhang

Rated 1.0/5.0 3 weeks ago

Counter staff is ignorant of customers standing in line and just want to prepare Grab Food orders. I Stood in front of the counter for >10min and just got ignored. worst experience ever, no respect for customers in shop

Dixie Wei

Rated 1.0/5.0 in the last week

On 4-Apr-2034, I ordered a 2 piece meal with cheese fries via app for takeaway. Arrived at the stated pick up time but order wasn't ready, Went back home as I had something I needed to rush to settle, then came back to collect my order... got back home and settled down to finally start eating. Now, the thing about THIS KFC is that I have been getting VERY small pieces of chicken for at least the last 2 years eating here. I have been tolerating this since I have this only occasionally and so it wasn't shocking either that this time round the pieces were pathetically sized as usual. What compelled this to be the last straw was when I realized that the cheese fries missing. Had to pack everything back up to bring it back (in case anyone asked stupid questions) and walk all the way back as no one was answering the phone either (not surprisingly). Told and showed an employee that the cheese fries was missing and surprisingly he just went in and took a fresh box of cheese fries to pass it to me. Wondered if this meant they know how bad their service quality is. But perhaps it is not just this branch. Because I wrote in a formal complaint via KFC website and up until today 28-Apr-2024 I received zero response. Very disappointing. Will never go back and will rather just spend my money at Tenderfresh Lot One

tommy ang

Rated 1.0/5.0 2 months ago

The chickens are cold i order two extra dips sauce and it wasnt even half full and i paid $1.70 each ???????

Dixie Wei

Rated 1.0/5.0 a month ago

On 4-Apr-2024, I ordered a 2 piece meal with cheese fries via app for takeaway. Arrived at the stated pick up time but order wasn't ready, Went back home as I had something I needed to rush to settle, then came back to collect my order... got back home and settled down to finally start eating. Now, the thing about THIS KFC is that I have been getting VERY small pieces of chicken for at least the last 2 years eating here. I have been tolerating this since I have this only occasionally and so it wasn't shocking either that this time round the pieces were pathetically sized as usual. What compelled this to be the last straw was when I realized that the cheese fries missing. Had to pack everything back up to bring it back (in case anyone asked stupid questions) and walk all the way back as no one was answering the phone either (not surprisingly). Told and showed an employee that the cheese fries was missing and surprisingly he just went in and took a fresh box of cheese fries to pass it to me. Wondered if this meant they know how bad their service quality is. But perhaps it is not just this branch. Because I wrote in a formal complaint via KFC website and up until today 28-Apr-2024 I received zero response. Very disappointing. Will never go back and will rather just spend my money at Tenderfresh Lot One

Nurshaqilah Rosli

Rated 1.0/5.0 in the last week

Usually long wait. If got makcik working, very fast and efficient. If all gen-z's working, get ready to wait at least an hour for your food. When customer angry bcos wait so long, gen-z will scold aunty back. The management really need to look into this matter. Put more staffs on roster during peak periods.

Mahi Mahendran

Rated 1.0/5.0 in the last week

Very poor food.please don't go to anybody.we had a bad experience today.we throw all the foods.They spoil KFC name here

Solo Lane TV

Rated 1.0/5.0 in the last week

Staffs are very lazy and slow. Been waiting in the counter to make order but seems staffs dint want to accomodate me and just do other things in a slow way. Been standing for few minutes and no one even say “wait a minute” just staring there and decided not to order anymore. Not good service, if this continue no one will eat

View All 218 Reviews

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