KFC @ Jurong Spring

501 Jurong West Street 51 Singapore 640501 #01-257


$9 · Halal Certified · Fast Food · Chicken · Western · Dessert · Fried Chicken

Monday: 8:00 am – 10:00 pm Tuesday: 8:00 am – 10:00 pm Wednesday: 8:00 am – 10:00 pm Thursday: 8:00 am – 10:00 pm Friday: 8:00 am – 10:00 pm Saturday: 8:00 am – 10:00 pm Sunday: 8:00 am – 10:00 pm

Reviews on Google (3.7/5.0)

Sorted by Relevance - 324 Reviews


Rated 1.0/5.0 4 months ago

Very bad customer service! I queued in one of the two rows of queues as there were two counters opened. When I'm next in line, the cashier pointed at me with his index finger and said "stand there don't move!" He then proceeded to prepare the food for other orders. I was taken aback but thought maybe he was tired from his shift thus the attitude. Waited for minutes more and all of a sudden this same cashier asked me and my partner (who's still standing at the same spot, not moving a single bit) to order from the counter beside him. All he said was "You go over there now to order!" I was puzzled but sure, given that he wasn't very soft and was rather demanding. Did not want to pick a fight so I proceeded to the counter beside to place my order which at that time the counter just finished serving a customer. Bearing in mind that there's also a queue behind for that counter, we place our orders to this new cashier as instructed by my not-very-polite cashier. Halfway through ordering, the not-very-polite cashier suddenly raised his voice at us and told us that we cut a guy's queue (the guy behind us now in the new counter). I was rather confused because that guy that we "cut his queue (or so the not-very-polite cashier claims)" came after us! Thus i told him that it was him whom asked us to place our order now with the other cashier and my partner told him that guy came after us! He was then in denial mode and argued saying that in the first place his own counter was already closed thus he wanted us to join the other queue but we just stood there instead waiting for him. DUDE, YOU POINTED YOUR INDEX FINGER AT ME AND ASKED ME TO STAY PUT. AND YOU DID NOT FLIP YOUR MENU AROUND TO SHOW US THE "COUNTER CLOSED" SIGN. AND NOW YOU ARE ACCUSING US FOR THINGS THAT YOU ASKED US TO DO?! INTERESTING. Hope the management do something about his customer service skill and send him for communication training. I have attached a snapshot of him here cause I did not get his name given that the restaurant was having long queues (after getting my food I sat down to eat and observed that he has been "closing" and "opening" his counter on and off, leaving the other cashier alone to handle the crowd. Poor boy).

Mohamed Haniffa

Rated 2.0/5.0 7 months ago

Tucked away in a corner, this oulet has a decent space.Can hold abt 30/40 pax.Not much crowd@ the time(morning) I went.Staff@ counter seems stressed despite having only [email protected] time.Didnt have a friendly tone when the customer infront asked something.🤔 Floor was wet(mopping).

JUst DRInk

Rated 1.0/5.0 3 weeks ago

Everytime i buy food here always take away one. Dont like to dine in here. Scolding season all day long. Can hear outside while eating. I do not know how staff feeling while on duty.. no wonder service is not good because the head is thesame. OMG 😅

Bren Ailin

Rated 2.0/5.0 5 months ago

This was one of the worst KFC outlets i've been to. They only gave one plate for the chicken even if it was two seperate meals. Do they expect us to share one plate? I had also requested for no spring onions on the cheese fries, but it came with spring onions. Good thing it wasn't takeaway and i was dining in. No wonder KFC is losing out to Mcd's and Burger King... awful environment to dine in.

Rene Tan

Rated 2.0/5.0 a year ago

My mum add on to switch to cheese fries and juice. No spring onions as seen in pic. Cheese or mayonnaise fries? When told that change was not returned, staff said repetively it's not a huge matter. The fried chicken is not flavourful and hot. Feel like kfc is deproving for most outlets. I used to come here in the past when schooling. Certainly not this level of standard.

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