Pizza Hut @ Thomson Plaza
301 Upper Thomson Road, Thomson Plaza Singapore 574408 #02-24/26
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
$10 · Halal Certified · Restaurant · Western · Italian · Pizza
Permanently Closed
Report an errorReviews on Google (2.7/5.0)
Sorted by Relevance - 127 Reviews
Jaslyn Lau
Rated 5.0/5.0 a year ago
I was here for lunch with 2 friends last Saturday at around 1230. The restaurant was quiet as there were only 2 tables occupied. It was mostly delivery orders here with a steady stream of riders coming to pick up orders. The pizzas we ordered are very tasty, hot and delicious. I would recommend this outlet for their good service and quiet ambience away from the crowd in the mall.
Boon Sim “Booms” Ho
Rated 1.0/5.0 2 years ago
lunchtime 1.30pm, one ghost also don't have. ordered my food, still need to wait for 30 mins then come. i think you close down better.
Sky Tang
Rated 5.0/5.0 a year ago
The food here is amazing. Staff were quite overwhelmed, and yes you have to wait 30 mins, but the best pizza, soups and sides we ever had at any pizza hut
Kh yap
Rated 1.0/5.0 7 months ago
The staff here makes me feel so lazy ! ! It is invincible laziness ! I am order my food, come to their store Totally haven't started making my food yet ！！ Very angry, will never come here again 😡😡😡
Aubrey James
Rated 1.0/5.0 2 months ago
Waited over 2 hours for my pizza to be delivered. Called the outlet many times but they refused to answer. My goodness. Horrible service!
Kevin Tan
Rated 4.0/5.0 7 months ago
I had my dinner there on a Tuesday evening, It was surprisingly deserted at 8pm on the eve of a public holiday. Maybe everyone there preferred delivery instead. Ordered a Cheesy Melts set via QR code using my phone, straightforward. There was a bit of waiting time but I had expected it. The staff that attended to me gave me good impressions though it must be said I was just one of two tables with customers.
Jane d’Arc
Rated 2.0/5.0 6 months ago
Unfriendliness in placing orders as we have to use our mobile phone, and it’s not always possible due to the poor internet connection. Not enough sugar free beverages. About placing orders again, there should be a tablet to each table to browse the menu and placing orders for convenience. It’s very expensive for pizzas, actually pizzas aren’t expensive to make, in Italy it’s a basic food.everything that is made here become so exclusive and ridiculously expensive.
Taufiq Raymer
Rated 2.0/5.0 6 months ago
It's one of those restaurants you'd pay a service charge whilst receiving little to no service. One of the staff delivered food to my table. That's it. Food itself was OK. Pizza was quite burnt around the crust, but it was otherwise delicious. The restaurant is in disarray. Takeaways are fine I guess, but you're better off dining in some other pizza hut outlet if you insist in dining in.
Chewyap Lim
Rated 5.0/5.0 in the last week
Elly provided excellent customer service! Super impressed with how she served with a big smile, friendliness and was very willing to go the extra miles. Greatly appreciate it. Will definitely patronise Thomson Plaza's Pizza Hut again, credit to Elly!
Joan Toh
Rated 1.0/5.0 3 months ago
Title: No servers, was asked to hand over my phone, and asked to make payment first before anything arrives at my table. It was my second time there, and both times, they weren't great. However, this second experience was horrible. Firstly, there were no servers, so I stood in line waiting to be seated. No issues waiting if there's a crowd, but it was empty and just no one in sight. Finally, someone in the kitchen noticed me and signal me to take a seat. I did not receive the pass code and waited, hoping someone would come with the code so I can complete my order. Nothing. I walked over to the cash register, and the same kitchen happened to walk to the past, so he came towards me. I showed him my phone and asked for the code. He clearly didn't understand what I was saying, and I had to repeat a few times while showing my phone that I needed the code to order. He then went, "Give me your phone." while trying to reach out to my phone. I was taken aback. I told him to bring the code to me instead, and he looked annoyed. By the side of my eye, I saw the paper with the code (which should have been given shortly after I sat down, I've been to other pizzahut outlets and that's what they do.), and asked if that's the code? He looked at it and told me to try if it work. I tried, and the order went through. Went back to my seat. Shortly, the same guy called me from a distance and told me 'to make payment first. At this point, I was extremely pissed. That's not the usual I've experienced at Pizzahut outlet, but maybe that was a change in system, I don't know. Yet, taking the view that I always pay after I've eaten, I had nothing on my table. It was 5-10 mins after I've placed my order, I had nothing on the table. No drink, no utensils, and asked to make payment first. Let's also keep in mind that the outlet was empty, I was the only dine-in customer. They were preparing food for take-away but I didnt know it is that difficult to serve one dine-in customer just the drink first. Only after I've made payment, the drink arrive. If you ask me, don't bother going to this outlet. I don't even know why I'm paying for service charge (if any) when I did half of the service myself and was even asked to hand over my personal item aka my phone just for a code. Also, the entire time the tone wasn't polite. It felt more like I was annoying him when I asked nicely for things that should have already been given to me so I can order independently and not ask them for anything. Note: Attached photo of my empty table with the receipt that I was asked to pay without any food on my table. Also, the distance of which the staff called me out to make payment first.
Nisim Shushan
Rated 5.0/5.0 a month ago
The new thin crispy crust pizza is amazing. And the large pizza 10sgd pocket pleaser deal is really great. Thank you pizza hut!
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