23 Serangoon Central, NEX Singapore 556083 #03-11/12/13
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
$10 · Halal Certified · Restaurant · Western · Italian · Pizza
Monday: 11:00 AM – 10:00 PM Tuesday: 11:00 AM – 10:00 PM Wednesday: 11:00 AM – 10:00 PM Thursday: 11:00 AM – 10:00 PM Friday: 11:00 AM – 10:00 PM Saturday: 11:00 AM – 10:00 PM Sunday: 11:00 AM – 10:00 PM
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Rated 1.0/5.0 a year ago
I was at pizza hut Nex earlier this evening. I ordered regular pizza and seafood alfredo. Pizza was good, however I found an unidentified substance item on my mussels. I asked one of staff for assistance because I don’t know whether its safe to consume or not. I overheard one of staff informing her supervisor about the incident and the person reacted ‘oh SHIT’ out loud until I could hear from my table. Manager on duty Kai approached to our table and took back my plate to kitchen. After few minutes, one of lady staff came and informed me that they will replace it to new dish. At the end it turned out totally new dish which I didn’t order, and no explanation and apologies were given until I ask to speak to manager in charge again. I had to waste my time there with unpleasant experiences. I hope pizza hut will take action on food safety and hygiene matter seriously in the future. And please train your staffs for proper way of handling certain circumstances.
Rated 5.0/5.0 9 months ago
The food was good. Ordered the new rose pasta and chipotle pizza. They were delicious! The ambience was nice however the music they play was weird though, like some techno or EDM (those music they play in clubs).
Rated 5.0/5.0 8 months ago
Visited the restaurant in the afternoon during an odd timing which was probably the reason for lesser crowds. The service level was decent in my opinion, probably due to less customers during tea timing. Ordered a promotional item and the taste is great too. Overall, a pleasant experience.
Rated 4.0/5.0 6 months ago
Food is served fresh and piping hot. The service staff is very helpful, just a little slow and low on energy. I guess it's late and they had a long day. Thankful that they open till 10pm.
Rated 4.0/5.0 7 months ago
Place is spacious and food delicious. Come down for a quick bite, no waiting time.
Rated 1.0/5.0 2 months ago
I ordered takeaway from this outlet and the pizza I ordered was large pizza simply cheese , the pan pizza I ordered was almost like a thin crust pizza and half of my pizza the crust was more than pizza itself , very disappointing!
Rated 1.0/5.0 2 months ago
Disappointed that the seafood pizza is off the menu. The mushroom soup tasted extremely salty and processed (could see clumps in the soup). The food is overpriced, and service is poor even with few occupied tables. We had to walk to the counter and help ourselves to the water and condiments. Not worth the price paid.
Rated 1.0/5.0 3 months ago
I ordered tonight for take away but I asked if it's possible for me to change to dine in since they have lots of vacant seats and I have a headache. However, they didn't let me as per manager's protocol. I understand there are rules to follow but i think it's common sense and empathy to allow a customer to change to dine in since there are only few customers around. It's too restrictive. Aside from that, there's no queue monitor too. After the male staff gave some take away order to 1 customer, he didn't give the rest. If I didn't go to the station I would not know that my order is ready. The only good thing I could say is the young female staff, atleast she was polite. Maybe the manager could learn from her.
Rated 1.0/5.0 4 months ago
Not efficient. Everyone seems slow. Call for waiter but walk slowly to us. Even when order is ready, but not served. Only 2 tables occupied, so many empty tables but there is still queue. No wonder business getting lesser. Only focus on online orders.
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