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PrimaDeli @ Elias Mall

Blk 625 Pasir Ris Drive 3, Elias Mall Singapore 510625 #01-326

6583 3617

$5 · Halal Certified · Bakery · Pastries · Cakes · Puffs · Waffles · Cakes, Waffles

Monday: 8:00 AM – 9:00 PM Tuesday: 8:00 AM – 9:00 PM Wednesday: 8:00 AM – 9:00 PM Thursday: 8:00 AM – 9:00 PM Friday: 8:00 AM – 9:00 PM Saturday: 8:00 AM – 9:00 PM Sunday: 8:00 AM – 9:00 PM

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Reviews on Google (3.6/5.0)

Sorted by Relevance - 61 Reviews

Jo-anne Kryztilia

Rated 1.0/5.0 3 years ago

Terrible.. Failed THREE times before making this soft pancake, unlike Prima Deli's crispy and fluffy ones. All this despite waiting for the 3 failed attempts! So disappointed. Will never buy again! 😪

Dz Q

Rated 1.0/5.0 2 years ago

The worst Prima Deli Shop i've been to. Extremely rude staff who spots a ponytail hair and doesnt sound local. Raising voice at customers and give an attitude just cos customers do not want to buy offer products. The management should be looking at educating staff with basic customer service! I have always skipped this place when i saw that attitude staff.

shazub

Rated 5.0/5.0 3 years ago

Just placed an order online and wanted to change the deliery date to an earlier date. Send a feedback after order is placed and I received a call back real quickly and all the requests are taken care promptly. Great customer care, hoping the cake would be good as well :)

Anjali Aggarwal

Rated 4.0/5.0 7 months ago

Awesome bakery items whatever we tried we just loved it

Joo Jin Teng

Rated 4.0/5.0 4 years ago

nice cakes. has been ordering for my kids yearly birthday treats from here for past few years

Boon Pah Lee

Rated 4.0/5.0 a year ago

Pastries are nice. Staff could be more hygienic to wear masks 😷 and gloves when handling the products. A staff was seen packing the bread 🍞 into individual plastic bags without gloves. A Tong was used but some times his hand come into contact with the bread 🍞. He was also talking with the bread not covered.

Jun Kai Toh

Rated 2.0/5.0 6 months ago

Cakey and lacking pandan taste Products are more expensive than other bakeries

ST M

Rated 2.0/5.0 6 months ago

Pls check your CCTV footage on 12 Nov 2023 3.15pm . 2 staffs r chit chatting non stop while making waffles n bread without mask on. Food handlers r required to wear mask/ spit guard by SFA. They were shocked when I asked them.

Megan Lee

Rated 1.0/5.0 3 months ago

Bad customer service. my dad just bought the pandan cake on 22nd March arnd 7pm and checked the expiry date on the spot in the shop, only to see that it expires 23rd March, next day. Wanted to change the cake but the rest of the same cakes all have the same expiry date. Wanted to buy a more expensive cake instead but the staff said cannot cause alr keyed into the system. Later on, my mom called the shop to complain but they said already told my dad but when asked whether they did actually inform him, they said they dont keep track of the expiry dates but also said they dont sell expired items?? This doesnt make sense cause if you don't keep track then how you know it expired already? How you know need to remove from the shelf to avoid selling expired items? Honestly so disappointing cause the waffles they sell quite nice. At least let the customer know before letting them pay for it or reduce the price...? This customer service really not it. I would say I hope to see an improvement but we don't plan on buying from here again, but at least for the sake of other customers.

CP Lee

Rated 1.0/5.0 3 months ago

I purchased a pandan fudge cake around 7pm on 22nd March. I paid for the cake. Before I leave the shop, I checked the expiry date which showed 23rd March. I immediately requested to change as we could not finish the cake within a day. The rest of the pandan fudge cakes alsohave the same date. I wanted to change to a more expensive cake with date 25th March. The sales lady refused to let me change as I have paid and already keyed into their system. Does Prima Deli not inform their customers that their cakes are expiring the next day before they sell them? Is their system that inflexible to make a change!

H H

Rated 2.0/5.0 2 months ago

Staff should be trained on basic food hygiene. Especially when making the waffles. If your staff cannot keep their mouths shut and will somehow perish not talking when preparing food, then wear a mask.

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