Swensen's @ Bukit Panjang Plaza

1 Jelebu Rd, Bukit Panjang Plaza Singapore 677743 #03-04

6892 0319

$13 · Halal Certified · Restaurant · Western · American · Dessert · Breaded Chicken

Monday: 11:00 AM – 10:30 PM Tuesday: 11:00 AM – 10:30 PM Wednesday: 11:00 AM – 10:30 PM Thursday: 11:00 AM – 10:30 PM Friday: 11:00 AM – 10:30 PM Saturday: 11:00 AM – 10:30 PM Sunday: 11:00 AM – 10:30 PM

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Reviews on Google (3.9/5.0)

Sorted by Relevance - 441 Reviews

Sherman Seow

Rated 4.0/5.0 4 months ago

Had a family western dinner. Quite a long wait due to limited seats after distancing arrangement. Still love the menu selections especially fish & chips, breaded chicken, bakes rice and more.

Alex Pfieffer

Rated 3.0/5.0 6 months ago

Saturday 18 June 2022 @ 230pm So ... its the weekend. Decided to head down to Bukit Panjang Plaza for a bit of window shopping and late lunch. Been ages since we had Swensens so decided on it pretty quickly. We were approached by a server who welcome us in and got us our table. Gave us our menu and left us alone to decide. Quickly enough we made our choices and tried calling for a server to place our order. Here's where is got a little iffy. A male server finally came and took our orders. I guess this server must have had his energy sucked out of him because he sounded so bored. I mean I'm not hoping for the energy of a show emcee but a bit more enthusiasm would be appreciated. It just felt like he doesn't want to be there. In fact most of the male servers sounded the same and gave out the same energy, very bored and drone like. Again, maybe they are tired, I don't know. At one point during our meal, almost all the floor staff including one of the managers, was gathering in the midst of the dining area, looking and peering out of the window and was giggling or something. I think thats not appropriate given that the restaurant is a small one. Moving on, to the same male server I asked about the portioning of the chicken in the chicken basket, if it was big or small, while showing a hand gesture and get this, he replied "it's medium, not big not small" wow! I was gobsmacked. How's that for an answer. Anyways placed our orders and the food came quickly starting off with our appetitizers and drinks. Refer to picture for size reference. Interesting, that the soup was more of a glob of watered down powder rather then being soupy. Then the rest of the meal came. It's nothing to rave about or be annoyed with. It was average to say the least. The fish was slightly on the soggy side, was expecting a flaky dory. The pizza topping was nice but the crust, I get that it's thin crust, but it was cookie crispy and crunchy! I don't think pizza crust however thin should be cookie crunchy. I am not at all trying to be a "karen" but it's sad that a staple brand of restaurant chain like Swensens has become rather shambled. The fact that Swensen's, a restaurant chain that has seen so many wonderful memories for a lot of us have been reduced to this is just saddening. Must be mentioned, however the server who shines was this lady Ai Wen. She was polite, definately had more energy and from my point of view, was the saving grace for this meal. Oh also, the cashier lady. Super polite and really nice. I mean, having been in the F&B industry for a decent amount of time myself, attitude and the energy that we gave out is very important. The food may be mediocre but with a staff that trained right, the dining experience can and will totally be positive and delightful. Would I still recommend and give this place a chance, sure because I do believe that Swensens can reclaim their place as a wonderfully happy place. Food : 2.5 / 5 Staff : 4 / 5 (For Aiwen and the Cashier) Ambience : 2.5 / 5

yuhan !

Rated 2.0/5.0 6 months ago

been a long time since i've had swensens so i decided to head down with my father. got the beef lasagne. waited for a really long time in queue and for the food to arrive, but tomato sauce was cold and the lasagne was only a little warm. a mushy plop of tasteless beef and whatever is supposed to be inside the lasagne. could only taste the overpowering taste of the surrounding tomato sauce. frozen lasagne tastes better than this. also definitely cheaper.

Elaina Poh

Rated 3.0/5.0 a year ago

It's okay service, it's okay food, it's okay rating Warm soup, baked rice (hot outside, warm inside, blend taste, chewy chicken breast) Nice impossible burger. Serve with hot and crispy fries, cold coleslaw and lightly toasted bun Overall. Rated 3* 1* convenient location 1* prompt service 1* good burger 🍔

Dine K

Rated 4.0/5.0 3 months ago

Food was good as usual, ice cream 👍🏻! Service was good too. But there aren't much seating space, we had a Q for a good 30mins during dinner time.

Tan Wei Quan

Rated 5.0/5.0 5 months ago

Visited swensens on a Saturday night in a group of 3. Went around 6+pm, managed to get a seat after waiting about 5min. Our waiter was patient and professional, took time to explain the perks of the swensens memberships and the vouchers we could use (nowadays the swensens memberships is quite rewarding but also quite complicated - requires the use of telegram). There was another waiter subsequently who was a bit rude when we asked for our banana split - literally didn't acknowledge us and just waved his hand at the kitchen and walked away. Ordered one pizza, one battered fish and chips and one meatballs to share. Came with 3 free drinks (topped up 1 dollar each to get special drinks), and a free banana split because of all our membership perks. Total bill of 60 for quite a filling and value for money dinner. Thank you

OK Oh

Rated 5.0/5.0 5 months ago

I remembered my first visit to this Swensen’s outlet. As a kid, it was nothing short of an excellent experience. Staff was nice, my fish and chips classic was delicious, and my ice cream was nicely presented. That was in 1998. 25 years on I still walk out from this branch a happy diner but no longer a kid. And I would absolutely change nothing about this restaurant.

Esmond Chun

Rated 4.0/5.0 8 months ago

Overall, the food is ok. I have ordered a combo "steak & chicken", the steak somehow well prepared as per my order "midium rare", as some restaurant could still see bloody in the middle. Fish & chip is ok, too. No special vs. others. Swensen's should be famous in their ice cream, but I'm not able to find the special of it. The milky cream is not as strong and a bit watery. Just hope could improve further.

Zahari Nawi

Rated 5.0/5.0 4 months ago

After a hearty meal, come indulge in sweet, savory, delightful desserts. The Hari Raya promo is so cute. With "ketupat" and cake "nasi lemak". They have ice cream that looks like "nuggets" too.

Mantou

Rated 4.0/5.0 5 months ago

It's been a long time since I come to Swensen's. My memory of Swensen's wasn't great. Was pleasantly surprised that it's not bad. Love the waffles with the Less Sweet Ice cream, and the Mac & Cheese was pretty good too. The Meatballs I can skip.

Eugene Kee

Rated 2.0/5.0 4 months ago

The place feels small and crowded. Furnitures quite old and needs to renovate. Food are expensive. They even have a promotion but actually not really a promotion price. They just added their current meal bundle price just to look like a ($58) promotion. I walk out the restaurant not satisfied with what I paid. We ordered Ultra and Mega burger. The Ultra burger looks small in actual compared to their posters and in this photo. Don't be fooled by it.

Richael LIM

Rated 1.0/5.0 5 months ago

The fish and chip is not up to standard. Batter too thick for my liking. Fish too bland. Worst of the worst is chicken in basket. The chicken is not fully cook. Is cold inside. Apparently the waitress just took it back to the kitchen, fry it and bring it back to me without any explanation or any apology. Thats about it for my experience.

Renee Toh

Rated 5.0/5.0 a week ago

went on the Christmas Eve with 6 people and I was the second person at the queued , it's was fast and smooth. Food was served fast,,the waiters is fast too , collect plate after eating. Definitely coming again 🫶🏻

Zuhrah Mohd Sabri

Rated 5.0/5.0 a week ago

I would like to compliment Ms Elaine who had patiently served my family and I. She was very meticulous and was able to suggest us what to order. Appreciate much of her assistance and making our dinner a pleasant one. Thanks Elaine.

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