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Swensen's @ Bugis Junction

200 Victoria Street, Bugis Junction Singapore 188021 #01-68

6255 2052

$13 · Halal Certified · Restaurant · Western · American · Dessert · Breaded Chicken

Monday: 11:00 AM – 10:30 PM Tuesday: 11:00 AM – 10:30 PM Wednesday: 11:00 AM – 10:30 PM Thursday: 11:00 AM – 10:30 PM Friday: 11:00 AM – 2:00 AM Saturday: 11:00 AM – 2:00 AM Sunday: 11:00 AM – 10:30 PM

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Reviews on Google (3.9/5.0)

Sorted by Relevance - 1193 Reviews

Freddy Lim

Rated 1.0/5.0 a year ago

We only visit Swensen’s to relive childhood memories. And obviously we had bad palates when we were kids. Grilled chicken was dry and had freezer burn, sauce was overly sweet. Baked rice was as usual under seasoned rice with overly seasoned topping. Service though was atrocious from the Malay female manager. Grumpy even behind the mask and was loudly complaining about customers walking in even at 1145am. In a covid crisis like this, most restaurants will be happy for more customers. Obviously she doesn’t appreciate the revenue every extra person brings to the business. Food service extremely slow in a non busy restaurant with only 12 diners. We waited 25 minutes for 2 scoops of pre-ordered ice cream. Won’t recommend to anyone who needs good food and service. Maybe just for ice cream if you MUST have Swensen’s ice cream 😂😂😂

Siew TF

Rated 4.0/5.0 4 months ago

I always like the crayfish pasta and gold rush (chocolate and toffee sundae) in Swensens. The gravy for the pasta and crayfish is very tasty. I love the fried fish pieces too. The quality and taste of the sundae have improved. The toffee flavour is richer and thicker. Will visit again. 😋

rudy ridwen

Rated 4.0/5.0 10 months ago

The restaurant has nice ambiance with an American diner theme. The food is alright but you probably want to come here for the ice-cream. The Sticky Chewy chocolate ice-cream is my all-time favourite. It is worth every sinful bite. (Forgot to take a picture of the ice-cream to include in the review. Ate it all up before realising it! 😋)

奪月 優

Rated 3.0/5.0 7 months ago

Nice and helpful staff. But food is cold. The medium rare steak I ordered also cold. Children screaming a lot doesn't allow for a quiet, relaxing meal too.

Sire 313

Rated 5.0/5.0 6 months ago

Always come here on rare occasions for fish & chips although the taste is mediocre these days for some reason but service here, especially from the lady manager & the “man in white shirt,” is exceptionally excellent. Other crew personnel need to follow their good example. ありがとうございます( ◠‿◠ )


Rated 2.0/5.0 8 months ago

Unpleasant dining experience on a Saturday evening. Was greeted by a Malay male employee. Ask for pain water. However, waited till our first order came & with reminder before receiving it. Understandable since they seems to have a shortage of manpower. Ordered a sirloin steak medium. Flavour wise 3/5, could season more however, it was extremely tough to cut as though it was a well done steak. As for the seasonal vegetable, the corn which was being served tasted bland. Followingly, after finishing our meal (with my family) and waiting for our dessert, the Malay male employee just casually walk to our table and took our plates without bothering asking. Considering the fact that I'm in a restaurant, paid for the service charge & respecting the customer, shouldn't the waiter ask politely first? Overall, food wise, after tasting my family members food, I will rate 7/10. As for the service, 2/10. Compared to other swensens outlet, this is by far the worst service I ever had... Extremely disappointing. Not bias sided but I will definitely not come to this outlet again. However, the particular waiter do need to improve his serving attitude & as for the food wise could be improved.

vivek sojitra

Rated 5.0/5.0 7 months ago

Best of the best. Tried vegetarian options (meat-free pasta & impossible burger). The impossible burger was nice as usual with reasonable & balance portion of fries and veg. The mock meat was great, inside the dish contains mushrooms with tomato sauce. It was a perfect combination with orange juice and chocolate ice cream! The staff were efficient, diligent & attentive. Serving of the food is fast. Overall pleasant experience.

edelicious blog

Rated 5.0/5.0 6 months ago

Their classic menu with photos displayed by the entrance looks promising so I tried. It was a busy lunch time but staff were accommodating and find me a table. I ordered the chicken curry and I must say it was tasty and flavour bomb. You browse menu and order by a tablet.

Your World Traveller

Rated 2.0/5.0 6 months ago

I came to dine here on a late Sunday afternoon where lunch crowd had already gone. This was Bugis outlet. I was disappointed with a few things. I’d ordered the Rendang Impossible burger after seeing the menu and anticipating to see the rendang sauce over the plant based patty. However I was served with a small dry burger much like the size of Mos burger’s hamburger with no visibility of any sauce. I opened up the patty to find the hidden sauce which looked like a thin layer of sauce covering 70% of my patty. It was far from what I had expected when they named this rendang burger. I then asked the server about it and to get me more sauce. He came back with a sauce bowl with rendang sauce at a depth of about 2mm. I shook my head in disbelief but decided to let it go. Unfortunately another poor experience was also caused by the cheese platter the burger dish was served on. While I know that it’s trendy to serve it like this, it was actually very impractical. See photos. The coleslaw dripped all over. The knife I used to cut my burger messed up the paper it came with. What was annoying mostly was the fries that kept falling off my plate and onto my new pants. The fries was like a game of Jenga and I was clearly losing. My husband had the Philly cheese steak which came on a plate and coleslaw nicely contained in a bowl. I’d much preferred that. I had previously had better dining experience at Earles Swensen’s so this was quite a disappointment Especially the rendang burger. The impossible patty was also very mushy and wasn’t memorable at all. The Philly cheesesteak was surprisingly not bad though it didn’t look very authentic. I hope Swensen can improve on these pointers.


Rated 3.0/5.0 5 months ago

We had a late lunch on Sunday afternoon about 2pm. We ordered these food on the photos as well as Minute Maid. The food was good. However the drinks were diluted as there were too many ice cubes. This is a restaurant and we are paying 8% GST and 10% service charge. Please do not shortchanged your customers. Last but not least, the ambience is very noisy as there were two groups of teenagers who were talking loudly. I won’t recommend this place for meeting your clients.

Haritha Jayagopi

Rated 2.0/5.0 5 months ago

Had the salmon mushroom baked rice and it was okay. Not as tasty as it was before. I used to order this as it was the rice was coated with a tomatoey sauce. But now when you cut into a baked rice dish you see the plain white rice….. the flavour isn’t there anymore, need to douse the rice in Tabasco sauce and pepper to give it some more flavour. It’s definitely not worth $16++, better to go with the Mac and cheese next time.

Ronald Hee

Rated 4.0/5.0 2 weeks ago

Long time no eat at this old chain. Ordered my favourite, the mega burger. Service quality has dropped, burger quality has dropped. Gave us utensils. No fork. Asked for fork. Gave one. For two of us. So asked again. Burger came. Couldn't change my sides like before, the price you pay for electronic ordering. Came with chilli as default. Had to ask for ketchup. You guessed it, one ketchup came. The burger didn't have the same umami as before. Quantity wise no change. Presentation was quite OK. My friend had a set. Coffee didn't come automatically even after they cleared the dishes. After a long wait to test, no coffee came until he asked for it. So overall, I guess long time before eat again at this old chain.

Abel Tan

Rated 3.0/5.0 5 months ago

Food: Fish is not fresh and mushy. Salad is the cheap coleslaw you can get from the hawker stall. Fries are good. Tartar sauce tasted bland. Service: Good and the food served fast Environment: Good, plenty of seats Price: considered pricey based on the food quality.

Evangeline Tan

Rated 5.0/5.0 4 months ago

This Swensen’s outlet opens till 2 am on Friday, Saturday and Sunday nights so we decided to come here for supper. We were impressed with the service rendered. Probably because it’s late night shift, the people serving us were all managers. The serve attended to us promptly from entrance to table, handing us the tablet with a smile and then gave us space to take our time to order. He came back to serve us water without us requesting. The fries and drinks were served fast. The US dip fries was crispy on the outside and soft on the inside seasoned with just the right amount of salt. It was wonderful! The only disappointment is that our waffle with ice cream was served with ice cream already melting as you can see in the photos. Probably prepared for quite a while before it was served us. But I must say the savoury waffle is so good! Crispy on the outside. I would recommend coming here for late night dessert 😅

Chris L

Rated 4.0/5.0 3 months ago

The food taste is nice, but they have less staff working at the front house so be patient before they bring you to the seat.


Rated 5.0/5.0 2 months ago

Very good food and it is good value for money. Excellent waiter services as usual. Highly recommended!

lynn lin

Rated 1.0/5.0 a week ago

Should have Googled the reviews for this outlet because it was the worst Swensen's experience. As Singaporeans, we grew up having Swensen's as a treat and I remembered how much I liked it. I don't eat it often as an adult now but today, we felt like having western food and passed by this outlet at Bugis. Manager (tall, tanned, skinny guy) wasn't very welcoming, he looked like he hated his job. Ordered fish and chips and the fish was mediocre in taste, I remembered it tasting so much better. Coleslaw and fries were okay and saved the day BECAUSE the mashed potatoes that came with the sirloin steak tasted like the powdered form. I mean, for $26.90, you would think they would at least make their mash from potatoes. Needless to say, the mac and cheese was also horrible. They sat us in a booth next to the staff counter and the manager mentioned above was talking so loudly with another young waitress (presumably a teenager with glasses). No sense of awareness that they are around customers and could hear their complaints/challenges about their job. Such a turn off. Please do yourself a favour and visit the food court above for western food instead.

Lemmone Jaganas

Rated 5.0/5.0 in the last week

Excellent services, honest. Well trained, they admit their mistakes. Taking ownership of one's mistakes is a sign of responsibility. They understand that their actions have consequences and are willing to be accountable for them.


Rated 2.0/5.0 in the last week

Took them a long time to get me seated even though there was no queue. Manager was busy talking. Even though their menu offers garden vegetables as a side, I was told at 2pm that they have only beans and corn left. How are they garden vegetables? Despite me requesting for greens due to diet constraints, they say they are sold out and if I want, I will have to order a main salad dish on top of 3 main dishes that I have ordered. Manager Julia is unfriendly and rigid. The supervisor gave wrong information about students meals. It was a very unpleasant and confusing experience with them. No servers were around most of the time and you have to walk to them to ask for items like sauce etc when the restaurant had only a few diners. The only helpful staff is the elderly staff, Heok who is attentive, friendly and helpful. Food wise so so and the salmon is fishy. U.S. fries is bland, soft/soggy and dry. Paid $19++ for a salmon without sides since they gave NO OTHER alternatives. Won’t come here again.

Tanya Love

Rated 4.0/5.0 3 weeks ago

Fun, relaxed atmosphere. Easy, western menu offerings with good size servings. Some weird and wonderful, novelty selections like "fried chicken drumstick" and "chicken nugget" shaped ice creams. I didn't order any bit took photos of them in the freezer to show my kids back home in Australia. 😂 Ordering is self-service from a tablet on your table and meals came out really fast!


Rated 4.0/5.0 a month ago

Order fish and chips and chicken baked rice. The fish and chips was good but the chicken baked rice seems to be a little below par. Service was okay but hard to get attention of servers even though it wasn't very crowded on a weekday early evening. We ordered the complimentary tea and tried to get it served twice but didn't get it. In the end we decided not to wait and leave.

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