1 Jelebu Rd, Bukit Panjang Plaza Singapore 677743 #03-04
$13 · Halal Certified · Restaurant · Western · American · Dessert · Breaded Chicken
Monday: 11:30 am – 10:30 pm Tuesday: 11:30 am – 10:30 pm Wednesday: 11:30 am – 10:30 pm Thursday: 11:30 am – 10:30 pm Friday: 11:30 am – 10:30 pm Saturday: 11:30 am – 10:30 pm Sunday: 11:30 am – 10:30 pm
Sorted by Relevance - 389 Reviews
Rated 4.0/5.0 4 months ago
Had a family western dinner. Quite a long wait due to limited seats after distancing arrangement. Still love the menu selections especially fish & chips, breaded chicken, bakes rice and more.
Rated 3.0/5.0 6 months ago
Saturday 18 June 2022 @ 230pm So ... its the weekend. Decided to head down to Bukit Panjang Plaza for a bit of window shopping and late lunch. Been ages since we had Swensens so decided on it pretty quickly. We were approached by a server who welcome us in and got us our table. Gave us our menu and left us alone to decide. Quickly enough we made our choices and tried calling for a server to place our order. Here's where is got a little iffy. A male server finally came and took our orders. I guess this server must have had his energy sucked out of him because he sounded so bored. I mean I'm not hoping for the energy of a show emcee but a bit more enthusiasm would be appreciated. It just felt like he doesn't want to be there. In fact most of the male servers sounded the same and gave out the same energy, very bored and drone like. Again, maybe they are tired, I don't know. At one point during our meal, almost all the floor staff including one of the managers, was gathering in the midst of the dining area, looking and peering out of the window and was giggling or something. I think thats not appropriate given that the restaurant is a small one. Moving on, to the same male server I asked about the portioning of the chicken in the chicken basket, if it was big or small, while showing a hand gesture and get this, he replied "it's medium, not big not small" wow! I was gobsmacked. How's that for an answer. Anyways placed our orders and the food came quickly starting off with our appetitizers and drinks. Refer to picture for size reference. Interesting, that the soup was more of a glob of watered down powder rather then being soupy. Then the rest of the meal came. It's nothing to rave about or be annoyed with. It was average to say the least. The fish was slightly on the soggy side, was expecting a flaky dory. The pizza topping was nice but the crust, I get that it's thin crust, but it was cookie crispy and crunchy! I don't think pizza crust however thin should be cookie crunchy. I am not at all trying to be a "karen" but it's sad that a staple brand of restaurant chain like Swensens has become rather shambled. The fact that Swensen's, a restaurant chain that has seen so many wonderful memories for a lot of us have been reduced to this is just saddening. Must be mentioned, however the server who shines was this lady Ai Wen. She was polite, definately had more energy and from my point of view, was the saving grace for this meal. Oh also, the cashier lady. Super polite and really nice. I mean, having been in the F&B industry for a decent amount of time myself, attitude and the energy that we gave out is very important. The food may be mediocre but with a staff that trained right, the dining experience can and will totally be positive and delightful. Would I still recommend and give this place a chance, sure because I do believe that Swensens can reclaim their place as a wonderfully happy place. Food : 2.5 / 5 Staff : 4 / 5 (For Aiwen and the Cashier) Ambience : 2.5 / 5
Rated 2.0/5.0 6 months ago
been a long time since i've had swensens so i decided to head down with my father. got the beef lasagne. waited for a really long time in queue and for the food to arrive, but tomato sauce was cold and the lasagne was only a little warm. a mushy plop of tasteless beef and whatever is supposed to be inside the lasagne. could only taste the overpowering taste of the surrounding tomato sauce. frozen lasagne tastes better than this. also definitely cheaper.
Rated 3.0/5.0 a year ago
It's okay service, it's okay food, it's okay rating Warm soup, baked rice (hot outside, warm inside, blend taste, chewy chicken breast) Nice impossible burger. Serve with hot and crispy fries, cold coleslaw and lightly toasted bun Overall. Rated 3* 1* convenient location 1* prompt service 1* good burger 🍔
Rated 4.0/5.0 3 months ago
Food was good as usual, ice cream 👍🏻! Service was good too. But there aren't much seating space, we had a Q for a good 30mins during dinner time.
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