Hei Sushi @ Woodlands Civic Centre

Name: Hei Sushi
Address: 900 South Woodlands Drive, Singapore 730900, SG
Telephone: 8851 8526
Rating: 2.1

900 South Woodlands Drive, Singapore 730900 #01-04

2.1/5.0 (270 reviews)

Halal CertifiedRestaurantJapaneseSeafoodChickenDessertBeveragesVegetarianSushi

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8851 8526

Monday: 11:30 AM – 9:30 PM Tuesday: 11:30 AM – 9:30 PM Wednesday: 11:30 AM – 9:30 PM Thursday: 11:30 AM – 9:30 PM Friday: 11:00 AM – 10:00 PM Saturday: 11:00 AM – 10:00 PM Sunday: 11:00 AM – 10:00 PM

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Last Updated: 9th October 2026

Reviews on Google (2.1/5.0)

Sorted by Relevance - 270 Reviews

sponge yuu

Rated 1.0/5.0 4 months ago

This was one of the worst restaurant experiences I've ever had. I went in around 12.30pm on 19 July, and was faced with lousy service, bad quality and astonishingly pricey food. Let me break this down into three distinct pillars. Customer service quality: Terrible. The moment we stepped foot in, we were greeted with a "warm welcome" of negative energy, coupled with down turned faces, slouching back and an imminent, effortlessly ignorant attitude towards the customer which one well-trained service crew would find it extremely hard to fake. The tone of the voice screamed "I don't want you here," and the aura was so repelling I considered going somewhere else on the spot. But I didn't, and that was the worst decision I've ever made. Context? The waiting time was too long, and the food might arrive later than usual as there was only one chef. (Pro tip! Instead of sulking and practically complaining to the customers you're supposed to serve, a much better representative of this situation would be to smile, relax your shoulders and tell us the exact recommendation ;). ) Atmosphere and furniture: The quality of the chair was terrible. The whole table was suited to fit four people, but only three could be seated. Other than that, there were a lot sofas which were empty and unoccupied. My bottom felt like it was being poked with spikes every grueling second I sat. Furthermore, it felt so cramped. The table was situated at the back of the restaurant, right opposite of the kitchen, a very odd place for a restaurant table that seemed to emphasise dining quality. Price and food: This just made me speechless. Utterly expensive. 8 plates of low quality, supermarket sushi that tasted like it was left overnight, 2 drinks less than half an arm's length, 2 miso soups the size of a rat, all for SIXTY THREE dollars. And not even enough to feed one person. I looked at the bill, $7.99 for a plate of 6, small sushi? My jaw instantly dropped. I revolted instinctively. Even Bill Gates would never let his Microsoft staff feed on this. Paid so much and left with NOTHING How to improve: Send your service crew for a customer service workshop, or an EQ course. Send them to other restaurants to observe how actual customer service work. As for food, I understand that at the time being, the restaurant only had one chef. Perhaps learn to master recipes. Never going back again!

R Su

Rated 1.0/5.0 5 months ago

Date of visit: 18 June 2026, around 6.30pm. The first issue was with the digital menu. It took an extremely long time to load, and apparently only one person in our group could access it. When we asked the staff for help, their solution was simply, "One person can order." I understand that one person can place the order, Ishould at least be able to browse the menu on my phone. So only one digital menu per table?? If not ready fir digital menu then don't launch!!!! What made things worse was the quality of the sushi. The sushi I ordered was not fresh and looked unappetizing. I refused to eat it and returned it to the kitchen because it was simply too gross. In the end, I only paid for one normal plate and decided to leave. Unfortunately, this visit has completely put me off. I will not be returning to this outlet again. Freshness and a pleasant dining experience are the basics, and this place failed badly on both counts. Often I had to called to check if there is a chef to make the cheese making! Manpower problem is very real here.

Irdina Zurin

Rated 1.0/5.0 5 months ago

Food was horrible. The rice was 40 mins late despite having no crowd. Rice tasted so dry as if it’s leftover from the previous day. Service is extremely slow with rude & u interested staff. Don’t waste time coming here, find another sushi place

Sonja Son

Rated 1.0/5.0 5 months ago

Staff is very rude and lack of customer service experience, the menu cannot load,suddenly got mad and scold customer about the matter and want to ask anything also all got ignore, not not that the food quality is very bad. Its recommended not to come here, just walk a few steps, go to cauway point eat sushi hiro or ichiban boshi more delicious. Not Recommended to come to this restaurant👎👎

Ramlah

Rated 5.0/5.0 5 months ago

4 of us dining, we ordered Udon soba soft shell crabs, Unagi hot plate pepper sauce, garage n 15 plates from conveyor belts. Upon soup meal n Unagi meal is superb, tasty n balance tasty. Plates of sushi 🍣 is to our liking. Match strawberry drinks is not sweet n refreshing. Staff are customer oriented n approachable. Seats are available, clean n conducive. Location are accessible by public transport n link to mall. Recommended to give a try 😋🤩🫠 Recommended to give a try

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