Hei Sushi @ Downtown East

Name: Hei Sushi
Address: 1 Pasir Ris Close, Market Square @ Downtown East, E!Avenue Singapore 519599, SG
Telephone: 8851 8445
Rating: 3

1 Pasir Ris Close, Market Square @ Downtown East, E!Avenue Singapore 519599 #02-334

3.0/5.0 (493 reviews)

Halal CertifiedRestaurantJapaneseSeafoodChickenDessertBeveragesVegetarianSushi

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8851 8445

Monday: 11:30 AM – 9:30 PM Tuesday: 11:30 AM – 9:30 PM Wednesday: 11:30 AM – 9:30 PM Thursday: 11:30 AM – 9:30 PM Friday: 11:00 AM – 10:00 PM Saturday: 11:00 AM – 10:00 PM Sunday: 11:00 AM – 10:00 PM

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Last Updated: 9th October 2026

Reviews on Google (3.0/5.0)

Sorted by Relevance - 493 Reviews

Janice Loh

Rated 1.0/5.0 3 months ago

Rice was not cooked through, with a hard center - both in the hanamaki and the california temaki. The cawanmushi is steamed in a disposable plastic container and served with a plastic teaspoon. There were available tables and people waiting to be seated but no one acknowledged or attended to the waiting guests until we entered and approached a staff. The team were clearly exhausted and understaffed, trying to do their best within the circumstance. A far cry from the Hei Sushi of yesteryears.

Norhafizah Sajahan

Rated 1.0/5.0 5 months ago

I think it's about time some proper management or or a halal version of sushi express takes over this place. Menu revamp is just a little enhancement from what they have since ages ago. Some sushis on the belt are not even fresh and the variety is honestly pathetic. The sakae group is either giving up on this outlet before they finally closes its door. Even the kids udon doesn't have proper protein and soup base. I use to love hei sushi so much as a teen but I think now, just don't waste your money on it.

Elaine Tay

Rated 1.0/5.0 6 months ago

I can’t imagine how this restaurant survives in Singapore. Food was terrible: sushi rice felt mushy, sashimi texture was weird though it was quite thick. Soba was sweet. Everything was just off. And when you place order, it totals your spending on the app but it doesn’t count certain plates so you are misled to think you have only spent $x amount. In the end two of us spent $100 on crap food. It was sooooo bad.

Deborah Choo

Rated 1.0/5.0 7 months ago

Told them no lettuce for the handroll when I ordered, they delivered with lettuce. I asked the kitchen lady who delivered. Her reply was, "but it's already inside" with no further remedy. Excellent service indeed. I was there when there were little customers too, but this seems too tough for them. Probably 10x worse if you encounter them during a time they have customers.

Nurhazel Muse

Rated 1.0/5.0 7 months ago

I was greeted with a female staff who didnt even bother to look up and take my orders properly. Instead she just gave me a ticket to scan and order online. After ordering the food online and wanting to make payment another staff just made me pay and gave receipts again not looking up however busy speaking tagalog with her fellow friend. I went outside to wait for my order, the staff came out just put the food and left. Such rude staffs shouldnt even be in this service line. Will never come to this place again..

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