Delifrance @ Waterway Point
83 Punggol Central, Waterway Point, Singapore 828761 #01-17A
Monday: 8:00 AM – 9:00 PM Tuesday: 8:00 AM – 9:00 PM Wednesday: 8:00 AM – 9:00 PM Thursday: 8:00 AM – 9:00 PM Friday: 8:00 AM – 10:00 PM Saturday: 8:00 AM – 10:00 PM Sunday: 8:00 AM – 9:00 PM
View all Delifrance 13 locations
Report an error / Suggest an editLast Updated: 9th October 2026
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Reviews on Google (4.2/5.0)
Sorted by Relevance - 385 Reviews
Shirely Lim
Rated 1.0/5.0 4 months ago
I would like to provide feedback regarding my experience at Délifrance Waterway Point. I ordered a sandwich without vegetables, a packet of madeleines, and a vanilla frappé. Unfortunately, both the service and food quality fell below my expectations. Firstly, despite specifically informing the cashier that I did not want vegetables in my sandwich, it was served with vegetables. I had to return it and request that they be removed. In addition, the sandwich was served cold. I would appreciate clarification on whether the sandwich is intended to be served cold, as this was not what I expected. Secondly, I specifically requested that my vanilla frappé be served without whipped cream, and this was clearly stated on my receipt. However, the drink was eventually served with whipped cream. This suggests that the order instructions may not have been properly communicated to the staff preparing the drink. The handling of my drink order was also unsatisfactory. After placing my order, the cashier did not inform me of any waiting time. When I checked on the status of my drink, I was simply told to wait. Even after I had finished my sandwich, my drink had still not been prepared. Meanwhile, other customers who ordered after me had already received their beverages. When I approached another crew to enquire, I realized that my drink had not yet been prepared. In terms of product quality, I was also disappointed with the vanilla frappé. The vanilla flavour was extremely light and lacked the taste I would normally expect from such a beverage. The madeleines were also somewhat hard and did not seem as fresh as expected. Overall, there appeared to be a lack of communication and attention to customer requests. Multiple aspects of my order were incorrect, the drink preparation was excessively delayed, and the quality of the food and beverage was disappointing. This resulted in a poor dining experience.
Kalin Ras
Rated 5.0/5.0 5 months ago
Came for breakfast on 13.06.2026 with my daughter, place is clean & love the music been played. I felt in France 🤩. I would like compliment to the svc staffs for handle situation that my ordered taken by impatient diners. Thank you!
SK MB
Rated 5.0/5.0 6 months ago
Helpful and very attentive staff. He was very quick in helping me decide on my breakfast choice today. Always smiling and efficient in his work. Great service!
Coco
Rated 5.0/5.0 9 months ago
I visit this outlet very often, easily 2–3 times a week and honestly, the service is what keeps me coming back every single time. The team serves with genuine warmth and big smile. You can really feel the effort and sincerity compare to other outlet. It’s not just about food, it’s the whole experience and the feeling of warm welcome! Special shoutout to Andy, his mega-watt smile is seriously contagious. Keep it up, team!
applearning Jason
Rated 5.0/5.0 a year ago
The staff is very polite especially Anne. She has been very patient and helpful in food selection. She listened to the order attentively and provide recommendation as well. Thanks so much.
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