Auntie Anne's @ Northpoint City
930 Yishun Ave 2, Singapore 769098 #B1-25
Global chain of counters dispensing sweet & savory soft pretzels with a variety of toppings & dips.
$5 · Halal Certified · Bakery · Beverages · American · Dessert · Snacks · French
Monday: 11:00 AM – 9:00 PM Tuesday: 11:00 AM – 9:00 PM Wednesday: 11:00 AM – 9:00 PM Thursday: 11:00 AM – 9:00 PM Friday: 11:00 AM – 9:00 PM Saturday: 11:00 AM – 9:00 PM Sunday: 11:00 AM – 9:00 PM
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Sorted by Relevance - 50 Reviews
Ann Meow
Rated 3.0/5.0 a year ago
Pretzel is yummy and affordable thanks to new rewards system but staff and service quite slow even though the food is already made and on display. Had to queue for about 15mins though i was just the 3rd/4th in queue. Please improve the efficiency. Contrary to typical understanding, long queue doesnt mean it's good, it's just because the service is slow! Go redeem your free treat once you sign up as new member!
Yingying
Rated 5.0/5.0 2 years ago
Happiness with a twist! I love auntie anne, the smell, bread and all. Abit pricey but we can always treat ourselves once in a while. We tried seaweed and cheese pretzel. It was soft and hot, so do eat it while it’s hot. Overall good experience.
Lee XY
Rated 5.0/5.0 3 years ago
Very happy that it’s opened in Northpoint city!! There’s a bit of the queue whenever I buy so do expect some waiting time. The stall is small and compact together with the live pretzel making station. You can watch them prepare the pretzel from scratch while waiting in line. Tried their almond crunch, salted original and chocolate. Going to try their cinnamon sugar next. Eat it while it’s hot, else it’s very chewy. Their passion fruit juice is nice too!
just .: : :::
Rated 4.0/5.0 a year ago
Loved their freshly baked pretzels. Dropped a star after seeing the attendant used the same tongs to handle the pretzels, tray and the cloth to wipe the tray.
Shiqing teo
Rated 1.0/5.0 7 months ago
I bought this bread here for the first time, but the process made me uncomfortable. In particular, which Malay shop assistant has an extreme attitude. I know you're going to leave work, but there's still so much bread, and it doesn't take you long to buy it. When you saw me standing at the front desk, you went straight away. After that, I kept looking at her before asking me what I wanted? In my impression, this bread is delicious, but please invite people like you who have no quality to make it, even the taste is worse!
MC SM
Rated 4.0/5.0 a year ago
Always a long queue... ordering and payment needs to be improved. Recommend the cheese bites and cinnamon pretzels!
Sol
Rated 1.0/5.0 6 months ago
Service is a major turn off! I have been craving for awhile to eat from there, tried to order several times only but the shop keep showing weird patterns! Such as closed, order for tomorrow, then 10 mins it's open again then closed then open but some items are not available, yet only available for pick up only for some reason. Decided to venture and travel to North point for pick up, 10 mins after I go check about my order with the guy who is making the dough, he doesn't even reply to me, no eye contact! Just points at the cashier person! I had to stay extra time with no proper reply to me of why it's taking long, blasting ethnic loud music with faces that doesn't look happy to work there! I get it, I been working in retail and customer service all my life! Company doesn't pay you enough or work stress or whatever, but you can't take it out on the customer with poor service 🤷🏽 Now I'm good from eating there anymore, hopefully I don't have to go there again.
N Batchelor
Rated 3.0/5.0 2 years ago
Love that their pretzels are always made fresh but i can say that the pretzel done in NPC isnt up to quality and lack consistency. Some days I received well done pretzel and in other days, I get bitter ones because they were slightly burn. Please improve on quality control.
dee :D
Rated 1.0/5.0 4 months ago
cashier showed unprofessionalism service by not wearing uniform and talking rudely to customer. we were paying and the cashier asked wether we had small notes and unfortunately we don't have small notes or paywave or card. After that cashier sounded annoyed and look annoyed. cashier even cussed vulgarites to us indirectly. was a malay girl with contact lenses home clothes and middle size
penny lau
Rated 1.0/5.0 2 months ago
Found a pearl bead within the pretzel i bought from Northpoint City outlet. If I didn't notice it before consuming, i would have needed medical emergencies. Will not be coming back.
sam oryon
Rated 1.0/5.0 3 weeks ago
Abysmal Customer service! No effort even made to respond to our polite enquiries. Staff totally absorbed with ear piece whilst at work. We will NOT be patronizing this outlet any more.
Calvin Calvin
Rated 5.0/5.0 4 weeks ago
I had a fantastic experience at Auntie Anne in NorthPoint City. The pretzels were perfectly soft and flavorful that meets my expectations. That explained the queue which perfectly worth waiting. The highlight of my visit was the exceptional service provided by staff member Surin. She was friendly, attentive, and made sure my order was just right. Her warm demeanor made my visit even more enjoyable. Highly recommend this location!
Vivien Lai
Rated 1.0/5.0 2 weeks ago
the other reviews pertaining to service are right - not expecting 5 star service of course but i don’t think SHOVING the pretzel at me was warranted?? staff is rude and not well trained, was fiddling around with the paywave machine and after its ready, she also did not tell me that i can tap my card now lol no communication at all… really a dgaf attitude if u don’t want to work then don’t come to work 😭
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