The Soup Spoon @ Sengkang Grandmall
70 Compassvale Bow, Grand Mall, Singapore 544692 #01-14
Monday: 10:30 AM – 10:00 PM Tuesday: 10:30 AM – 10:00 PM Wednesday: 10:30 AM – 10:00 PM Thursday: 10:30 AM – 10:00 PM Friday: 10:30 AM – 10:00 PM Saturday: 10:30 AM – 10:00 PM Sunday: 10:30 AM – 10:00 PM
View all The Soup Spoon 26 locations
Report an error / Suggest an editLast Updated: 9th October 2026
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Reviews on Google (3.5/5.0)
Sorted by Relevance - 94 Reviews
LN
Rated 1.0/5.0 4 months ago
The staff at this outlet was extremely rude and had a poor attitude. I asked for some extra sour cream, and the staff member responded with a loud "Huh?" before giving me only a tiny amount. I frequent Soup Spoon and have never experienced this at any other outlet. They usually provide the extra sour cream in a separate disposable cup without any issue. In addition, I witnessed the staff expecting a delivery rider to already know their internal packing procedures. When the rider asked a question about the food, the staff replied in a dismissive tone, saying that's how they do it. The rider explained that he wouldn't know because he doesn't work for Soup Spoon, to which the staff responded, "Now you know." I found that comment unnecessary and unprofessional. There were also no clear signage for the tray return. As I was leaving, I was stopped and asked to return my tray. It was only after the staff noticed that I was heavily pregnant that she said she would do it instead. Better signage would have avoided this awkward situation altogether. Not just assumptions that customer or delivery man should know this or that. Overall, the experience at this outlet was far below the standard I've come to expect from Soup Spoon. I've always had pleasant experiences at other outlets, but this one was a huge disappointment. Given the service I experienced, I'm not surprised by the low ratings or how empty the outlet was. I won't be returning to this branch.
Guo Wei Tan
Rated 1.0/5.0 5 months ago
Priced like a scam. Additional $0.50 on a $10 bowl of salad. for 2.5 pieces of broccoli. 2 pieces of lettuce cut up to look like it's a lot. Portions are ridiculously small. Better to eat at other salad stores.
Melissa Ong
Rated 3.0/5.0 8 months ago
Ordered the 1 for 1 tomato cheese toastie set in grab. Soup was more spicy than previously (had a tummyache cuz of the spice) , not sure if it's a one off incident or they changed the recipe.. overall was still quite tasty though
Mins Ismadi Sani
Rated 2.0/5.0 9 months ago
I do not have amy complaints about the food. They were quite delicious. I do, however, have a complaint about the door. If you look at the picture, you cannot really see the door. I was engrossed at looking for seats from outside and when I was near the door, I looked left and right for the door, couldn't find, and walked right through the glass door. Hurt my nose pretty bad. There should be at least stripes at the glass doors and walls. Or put your ads, or even company logo. That way, people know that there arw glasses and will not walk through. I thought this was quite basic but apparently not practiced here.
y. y
Rated 1.0/5.0 10 months ago
Very disappointed with the portion served. This was purchased in-store at Soup Spoon Sengkang Grand, and the portion was shockingly small for the price paid. The bowl was poorly assembled, with sparse ingredients and very little substance. I understand that operating costs are rising, but quality and portion standards should not be compromised. The tofu pieces were few, vegetables were minimal, and the overall value simply did not justify the price. Soup Spoon has always positioned itself as a wholesome, reliable option, which makes this experience especially disappointing. Customers should not feel shortchanged when dining in. I hope the outlet seriously reviews its portion control and quality standards.
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