TheJellyHearts @ Downtown East

Name: TheJellyHearts
Address: 1 Pasir Ris Close Singapore 519599, SG
Telephone: 8948 8252
Rating: 4.6

1 Pasir Ris Close Singapore 519599 #02-111

8948 8252

$7 · Halal Certified · Bakery · Dessert · Cakes · Jelly Cheesecakes

Monday: 11:00 AM – 9:00 PM Tuesday: 11:00 AM – 9:00 PM Wednesday: 11:00 AM – 9:00 PM Thursday: 11:00 AM – 9:00 PM Friday: 11:00 AM – 9:30 PM Saturday: 11:00 AM – 9:30 PM Sunday: 11:00 AM – 9:00 PM

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Reviews on Google (4.6/5.0)

Sorted by Relevance - 64 Reviews

Din Neo

Rated 5.0/5.0 2 years ago

Nice place to have cakes. Even though the price is slightly higher, but the taste is great! Halal...

rusern cheok

Rated 2.0/5.0 2 years ago

Pretty pricey for what you get. I bought a square 9 piece one. When I got home and opened the box, it was obvious QC was NOT good. Once side of the cake had the cheese only 5mm thick and the other side a more respectable 1cm. So lots of jelly, not much cheesecake, Not really worth $22. Better to pay $50 for other places and get a real cheesecake without so much "cheap" jelly. Taste was very average even the pieces with more cheese.

Isham Bond

Rated 1.0/5.0 5 years ago

Went there recently and was keen to try some of the food items on-show. However, the staff wasn’t interested in answering my questions and seemed more interested in the smartphone nearby. Bought several cakes for my visiting relatives and they commented that they were not fresh. I was embarrassed to have offered them their cakes..should have stuck to the tried-and-tested confectioneries.

Ashok Sankaran

Rated 3.0/5.0 5 years ago

Average jelly designs. Nothing particularly good about the desserts here. They just come in fancy shapes and colors, guess that's the attraction of this place. Staff are efficient though

Zuhairi Mior

Rated 5.0/5.0 10 months ago

Visited yesterday 5/03/22. Staff was very friendly and helpful. Had a nice time dining in

Catherine Tan

Rated 3.0/5.0 11 months ago

Pretty upset since it melted in 3hours. No label that says gotta refrigerate and staff didn’t mention anything too. Ate one piece and saved the other piece to let my kid eat after tuition and by that time the jelly and cheese melted together. If I knew it’s gonna melt so fast then I would’ve just ate it all. What a waste seriously, not sure if this is normal.

p (Parvin)

Rated 5.0/5.0 4 months ago

Is festive season CNY and was looking last min birthday Cake, wanted a delivery and I contacted this shop and Nora she has helped me out on all service, she also recommended me the blueberry cake and it was very delicious. Thank you Nora you have good Customer service. 👍👍👍👍👍

Phyllis Ong

Rated 5.0/5.0 2 months ago

Unable to order online due to too short notice. Try my luck call up downtown East outlet and served by Alisah. She’s very friendly and helpful without any 2nd thoughts she took my order and delivered her service to assist for my next day collection. No rejections from her and positive attitude to serve. Thank you Alisah.

sharifah iman

Rated 5.0/5.0 a month ago

Alisah served with excellence. Went above and beyond to give me the best experience. Truly appreciate it.

Jasper koh

Rated 5.0/5.0 2 months ago

Dine in here for the very first time today and the customer service is surprising very good. Not your professional kinda customer service but the staff here gives off a “my next door neighbour friendly vibes” which is very comforting. We got the lychee & strawberry jelly hearts & rainbow cake. I still think the Strawberry jelly hearts is the best item.

Alfaseeh Maricar

Rated 5.0/5.0 in the last week

Excellent service! Kanaha served us well! :)

Jerry Liew

Rated 4.0/5.0 in the last week

Very good ambience. Nice jelly and cheese cake. Kids friendly. Good service from Kanaha.

Hadri Hashim

Rated 5.0/5.0 a month ago

I would like to commend the excellent customer service experience I had with Ms. Kanaha at the Downtown East outlet. Her service with a smile, and how she meticulous cut our large jelly hearts original cake and explained storage and refrigeration recommendations, truly made my day. Kudos for such great customer service!

Mohammed Fadzil Bin Dawood

Rated 5.0/5.0 a week ago

Thr jelly original was excellent. But the service at Down Town East was exceptional. Very warm service from Kanaha. Will definately buy from this particular branch. Thank you Kanaha.

Thaahirah Suhaimi

Rated 5.0/5.0 a week ago

Yesterday I needed to make an urgent order/delivery. The staff that took my call, Kanaha, was super quick to respond to my inquiry and gave me clear, helpful information. Kanaha paid attention to every detail and went the extra mile to make sure my issue was sorted out quickly and smoothly. It's not often you find such great service, and I’m really happy with my experience.

Nashitah Fikriyah Hafid

Rated 5.0/5.0 a week ago

Cosy environment and not crowded. Staff is friendly and polite - Kanaha and Kilah. Lava cake with vanilla ice crwam is fantastic. Macarons are delish. Choc truffle cake is delish too! 2nd time dining in and will.come again. 👍💕 Thank you!

M Chen

Rated 5.0/5.0 a month ago

Called up a few outlets in the east before the friendly service crew, Alisah, picked up my call. Glad to know that the Multi Layer Rainbow was available. Everyone at the party was commenting how pretty and yummy the cakes are. It is a good mixed of jelly and cheesecake, most importantly it is not too sweet. I ended up eating 3 pieces.

Zainab Mat Shah

Rated 5.0/5.0 a month ago

I am very happy and satisfied with the staff at Downtown East Outlet in particular Alisah. She has gone the extra mile to always ensure my order is taken care off. Has never disappoint me. Keep it up, Alisah.