Kim Yu Ling
Rated 1.0/5.0 4 months ago
I’ve been patronising Big Fish Small Fish for many years, back from when chips were still served as a complimentary side. I rarely, if ever, leave negative reviews—in fact, this is my first one. However, I felt compelled to share this experience because I’ve always enjoyed dining here, and this visit fell far below the standard I’ve come to expect.
I ordered the haddock, which is the most expensive fish on the menu. To my surprise, the fish was very dry and tough, and it wasn’t served hot. I remember the fish here (dory, seabass, halibut, haddock, salmon) being juicy, tender, and crispy on the outside, so this was a stark contrast. It took me much longer than usual to finish because of how dry and hard it was.
Another disappointing aspect was the complimentary chips. The restaurant appeared to be understaffed, and while I understand that it can get busy, we were never served the chips while waiting for our food. We only received them after we asked, and by then we had already finished our meal, making them rather pointless.
I understand that restaurants can have off days, and I empathise with the staff if they were short-handed. However, the combination of the food quality and service made this one of the most disappointing dining experiences I’ve had here. I’m writing this in the hope that the management will look into these issues, because I would genuinely like to see Big Fish Small Fish return to the quality that made me a loyal customer for so many years.