SUBWAY @ The Rail Mall
430 Upper Bukit Timah Road Singapore 678056
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Monday: 8:30 AM – 2:30 AM Tuesday: 8:30 AM – 2:30 AM Wednesday: 8:30 AM – 2:30 AM Thursday: 8:30 AM – 2:30 AM Friday: 8:30 AM – 2:30 AM Saturday: 8:00 AM – 2:30 AM Sunday: 8:00 AM – 2:30 AM
Report an error / Suggest an editLast Updated: 9th October 2026
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Reviews on Google (3.8/5.0)
Sorted by Relevance - 207 Reviews
neha jain
Rated 1.0/5.0 4 months ago
Had an Egg Mayo daily meal and was surprised that the lady who prepared the Sub put everything in a very poorly and miserly manner.. instead of a standard 3 pieces of each veg- like tomato etc, she put 2, and 1-2 drops of sauces.. felt like a dead sub!! With no real fillings.. are they trying to save money by shooing away customers!!?? Or is it just a bad outlet to avoid!!?
Tony Tan
Rated 3.0/5.0 5 months ago
Need to pay extra for more corn??? Chose not to get extra corn this time so I did not get charged extra. In the past decade of eating Subway at least twice a month consistently, I have never encountered this until today. Googled and did not find anything wrt a change in pricing policy or how subway operates so writing this to also clarify and hopefully help to clear this potential mix-up within the branch too. Thank you.
Eddie M
Rated 1.0/5.0 5 months ago
I would not recommend dining at this restaurant. The customer service was extremely poor—the female staff member, a person in a blue shirt with a Subway bandana and visible arm tattoos, appeared completely disengaged and unwilling to be there. At first, I thought it might just be my experience, but another customer who came in received the exact same rude attitude. The staff seemed more focused on pre-closing routines than assisting customers, even though the restaurant was not busy at all. This lack of basic professionalism made the visit very disappointing.
Abraham
Rated 3.0/5.0 6 months ago
Used to come to this Subway at Rail Mall all the time when I was younger, so it felt pretty surreal coming back and seeing how much the place has changed over the years… but also nice to see that it’s still around after all this time. The sandwiches are typical subway still good and tasty, and it was nice to see some newer sub variants on the menu. We also tried the falafel and waffle fries, though unfortunately both turned out quite soggy which was a bit disappointing. The current store layout also feels a little unoptimized, and the outlet itself feels somewhat dim compared to BK next door. That said, I guess dine-in traffic probably isn’t what it used to be anymore. Overall, a bit of a mixed experience, but still glad this old familiar spot is still standing.
Ned
Rated 1.0/5.0 a year ago
I had an unpleasant experience with an OLD CHINESE AUNTIE during my recent visit. While her colleagues were polite and helpful, she continuously made loud and unnecessary remarks about me from the moment I placed my order until I finished my meal. Her behavior was very rude and unprofessional. I chose not to respond or confront her out of respect, as I understand that working long hours in F&B can be challenging—I have been in the industry myself. However, her constant mumbling and negative attitude were noticeable even to her colleagues, who seemed uncomfortable as well. I live nearby and visit Subway Rail Mall regularly, but this incident left me very disappointed with the standards of service. I strongly suggest addressing this issue directly with her in a one-on-one discussion. Her attitude and service need improvement, and I hope she will not continue serving at the frontline until this is resolved. I will continue patronising Subway Rail Mall, but I truly hope such an unpleasant experience does not happen again.
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