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Popeyes Louisiana Kitchen @ 550 Fennell Avenue East

550 Fennell Avenue East, Hamilton, On L8v 1s9

(905) 383-1111

Louisiana-inspired fast-food chain known for its spicy fried chicken, biscuits & sides.

Halal Certified · Fast Food · American · Chicken · Beverages · Dessert · Western

Monday: 11:00 AM – 12:00 AM Tuesday: 11:00 AM – 12:00 AM Wednesday: 11:00 AM – 12:00 AM Thursday: 11:00 AM – 12:00 AM Friday: 11:00 AM – 12:00 AM Saturday: 11:00 AM – 12:00 AM Sunday: 11:00 AM – 12:00 AM

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Reviews on Google (3.1/5.0)

Sorted by Relevance - 1202 Reviews

Tiku Mtivavi

Rated 2.0/5.0 3 months ago

Coleslaw had gone bad unfortunately:( Not able to mask it with the spicy chicken Spicy chicken sandwich was good though. 👍

zunairah sheraz

Rated 1.0/5.0 a month ago

WORST POPEYES EVER. I wish I could rate this 0 stars. The food was absolutely terrible. The tenders I ordered were very hard. Staff do not even care about making fresh food for their customers. I waited 45 minutes for my order when they said it would be ready in 10-15 minutes. They definitely need to improve their service. The staff was very careless and in their own world. Do not go here and save your money.

Pat 777

Rated 1.0/5.0 a year ago

My family and I was looking forward in eating some good chicken, we was very hungry and my 3yr old was hungry as well. I had to break off piece of chicken for her as the chicken was very hot just made fresh. However when I cut into this piece of chicken, it was bloodly uncooked and dangerous to eat. It was a good thing I decided to not bite into the chicken otherwise we would of end up in the emergency room. Can the management please explain what you serve your customers?!

Lesli Jodway

Rated 1.0/5.0 2 months ago

This place is Filthy, the staff is rude, and the food is horrible! We ordered an 8 piece family meal, and got 2 tiny breasts, two average sized thighs, and FOUR legs! 40 bucks for this garbage. The cook talks about customers in his native language as he stares at them, and when I complained about the food, he laughed about it. They have refused delivery on several occasions. Head office is placating, but offers no real solution, restitution, or even coupons. They're franchises, so why do they care?

Johnhtw

Rated 1.0/5.0 3 weeks ago

Made me pay before telling me the wait was 12 minutes. That turned into 25. I went up to ask for my money back, and the food magically appeared after finally seeing some hustle. The manager who I spoke to, of course had to give attitude before getting someone else to serve me. I forget but this is a fast food restaurant, right? last, but not least I lived in a student house long enough to see multiple surfaces, dirtied by a red sauce left there for a while to stain.. I’m more than sure I know what ketchup and barbeque sauce looks like after a few hours so I have to say i Might’ve seen potential blood on one of the seats… reading the rest of these comments it seems like they take a while to clean.. will not be coming back to this branch ever again..

Mark (Mark)

Rated 3.0/5.0 3 months ago

Food...a wrap, was good. Very tasty, but I didn't love how they cooked all kinds of chicken ahead, and just grabbed some from under the warmer for your order. It wasn't that fresh made, nice and hot, taste. The store looked a bit tired, but clean.

Myles Strong

Rated 1.0/5.0 a month ago

This has to be the worst Popeyes ever! Bad customer service and food is worse. I ordered a 5 pcs mild tender platter. They lied to me and gave me a 5 pcs spicy. I asked her when she handed it to me and she told me it was mild but she lied. Don't eat here. Corporate should check them out!!!

Nikkii Clewlow

Rated 5.0/5.0 2 weeks ago

Great food. Not a very long wait considering the time it takes to perfect the meal. Fries are to die for. Biscuits are incredible. Plenty of seating for dine in or waiting for your feast.

Sandeep R

Rated 1.0/5.0 a month ago

Oil was very used and the food clearly tasted like an old and unchanged oils. Employees are always filled with attitude. Their temperament is like, they’re giving good for free. Horrible patience levels.

Borrow Bounce

Rated 1.0/5.0 a month ago

WORST Popeyes. As many people here have already said. Do yourself a favour and go literally anywhere else. Walked in tonight and ordered 24 nuggets. The employee said they are out of nuggets and offers no other help. I asked what they do have? The employee looks over at the food that was already cooked, sitting for who knows how long, and says “spicy tenders”. I asked if all they are selling is the food that’s already cooked? She said YES. It was 2+ hours before closing time! This place is clearly run by poor management, and owned by an even worse franchisee. Popeyes should be ashamed to have their name on this location.

Ron DeNardis

Rated 1.0/5.0 a month ago

Ordered a 20 piece dinner. Did not recieve one breast. Chicken was very well done and dry, it would appear that the oil has not been changed for some time.Placed the order on the app and still waited 20 minutes when I arrived. Would not recommend this store. Received major additude from staff and manager. Don't waist your time or money. Go to another Popeyes.

Richard Eldridge

Rated 1.0/5.0 5 months ago

This place is beside my house so it's something we try every so often but it's run down and took nearly 2 years to get a working bathroom but still in the midst of construction on the bathroom area. The visit of today on the December 24th 2023 I get that it's Christmas eve but theirs a sign that just has flavors of wing sauces honey garlic is my favorite. But when asked I was told it's only for the ghost paper wings which the sign doesn't say at all. And then after asking if it was for any other wings as the sign just says wings and 5 different flavors... it's a little crazy as I was nearly confronted by management over a sauce they advertise... for wings... this place sucks

Mila Casuco

Rated 1.0/5.0 5 months ago

Not happy. On my third visit, the wait has consistently exceeded 40 minutes. They might be understaffed, as the wait remains the same even with only 1 or 2 customers. Additionally, they don't accept $100 bills here. Me and my kids love Popeyes, I wish there is one closer that gives fair service.

JR B

Rated 1.0/5.0 2 weeks ago

I placed my order for pick up online to save time as I was in a rush. (4pcs chicken meal). I arrived 30mins later at the restaurant. Upon arrival, i was told to wait 10mins. No complain. I patiently waited. I also ordered additional Large gravy. To my dismay, the gravy is again too watery like you almost dont even taste the cajun gravy. I only experience this from this location. Its like they add way too much water on it to make their money’s worth(?) I already had this experience from this location before but now im sure their gravy is just too watered down. The gravy at Queenston rd and Main st/Osler location are never like that.

mark mcclain

Rated 1.0/5.0 2 months ago

After ordering online, then being told that it would be 15 minutes. I waited over 40 minutes for my 2 chicken sandwiches. I don't know why I keep coming back here. KFC is less in quality, but I am going there from now on due to the superior service.

Judette L

Rated 1.0/5.0 2 months ago

This was my second visit to this location. My first I got 8 piece family meal and was given 3 legs and 3 wings in my meal very disappointing as most places distribute the chicken fairly as if you were buying a whole chicken. My most recent visit, I got chicken that was rotting. 4 pieces were inedible. I love Popeyes chicken and mostly go for their French fries and biscuits. But I won't be going back to this location.

Jacob

Rated 5.0/5.0 3 months ago

I absolutely love this Popeyes in particular. The food is always cooked fresh and tastes so much better at this location. Staff is extremely polite and friendly. I 100% recommend everyone to come to this location as it will not disappoint you. I will be coming back!

Nav KD

Rated 1.0/5.0 a month ago

I saw popeye's chicken wings ad and decided to try them. I don't eat this type of food quite often but I think now I am never going to order it from this location. The problem was that the chicken wings were literally rotten (meat was all black from the bones), having bad odor of oil and the sauce was tasting weird. I had this order for take out but the location's cleanliness is not taken care of, staff seems to be under trained students and were fighting over something in front of customers. Try to avoid ordering from here

Akashdeep Waraich

Rated 1.0/5.0 a week ago

Dear Management, I am writing to express my disappointment regarding the recent experience I had at your Popeye location. The rude behavior and subpar customer service I encountered were unacceptable. As a loyal customer, I expect better treatment and respect. I hope you take this feedback seriously and take steps to improve your service quality.

Love Ekam

Rated 2.0/5.0 a week ago

The person wearing a cap taking orders at around 9:15 was pretty rude. They were not serving fresh food. I’d give a zero to customer service just because of that person.

Michelle F

Rated 5.0/5.0 a month ago

Placed a pretty large order for my sons hockey team. The staff were extremely pleasant to deal with and the kids all loved their meals. The chicken was fresh and hot. With so many kids it’s hard to please everyone and Popeyes made sure everyone was satisfied.

haider ali

Rated 5.0/5.0 2 weeks ago

This is one of the good locations guys. The food is good and the staff are very respectful. One the cashiers, Azim, took my order today and made everything fresh and hot even though there was a big line up. I was in and out within 10 minutes!

Abdelrahman Altaqatqeh

Rated 5.0/5.0 2 weeks ago

I visited Popeyes Restaurant during a busy time last week and was incredibly impressed by the service provided by a skilled multitasker,honestly I don’t know his name but he was skinny,He efficiently managed the crowd and ensured everyone got their orders promptly. Kudos to him for his outstanding service!

Candice Wilcox

Rated 1.0/5.0 2 weeks ago

Every single table has crumbs on it in the dining area. I had to use the washroom and that was definitely a mistake… The whole place is disgusting. I don’t know how they have passed Health and safety. The young lady behind the counter was very friendly and personable. that’s the only positive feedback I have.

Hardeep Singh

Rated 5.0/5.0 in the last week

One my friend recommended me this store, believe me I love this popeyes more than any other food stores. Specially the customer service is great and fast. The food quality is too good and delicious. Recommending for sure 👍 . 10/10 services.

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