Pezzo @ Sun Plaza
30 Sembawang Dr, Singapore 757713 #01
Monday: 10:00 AM – 10:00 PM Tuesday: 10:00 AM – 10:00 PM Wednesday: 10:00 AM – 10:00 PM Thursday: 10:00 AM – 10:00 PM Friday: 10:00 AM – 10:00 PM Saturday: 10:00 AM – 10:00 PM Sunday: 10:00 AM – 10:00 PM
Report an error / Suggest an editLast Updated: 9th October 2026
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Reviews on Google (4.7/5.0)
Sorted by Relevance - 336 Reviews
YI ZHAO
Rated 1.0/5.0 3 months ago
This was one of the worst customer service experiences I’ve had. I brought Pizza form here lots of times b4, but today I ordered three slices of pizza. After I paid, I noticed there was a combo deal that included the same three slices of pizza plus two cans of Coke with same price. When I asked if I could get the combo, the staff simply said, “You didn’t ask for the combo, so you don’t get the drinks.” That’s a ridiculous way to treat customers. If my order qualified for the promotion, the staff should have informed me before taking my payment instead of staying silent and then refusing to honor the deal afterward. It feels like the promotion exists only for customers who already know about it, while everyone else is left paying more for less. Good customer service is about helping customers, not looking for technical excuses to deny them what they should reasonably receive. Very disappointing, and I won’t be returning.
frank wang
Rated 1.0/5.0 4 months ago
I was just being a nice customer while someone took away my order wrongly , I went to check with one of the staffs if my order is ready. Then a Malay staff (Amirah) shouted at the back say ‘ be patient ‘ . In the end it was they missed my order, and I have to wait till the next batch is ready on a busy dinner Monday evening. Is it totally ok to make mistakes as we all human , but please please be a nice person , don’t show your attitude at work , everybody has Monday blues come on .
Joe Jimmy
Rated 1.0/5.0 5 months ago
Absolutely unacceptable. Management needs to urgently train staff and enforce a proper SOP for reheating pizzas. I've lost count of how many times I've received pizzas that were dry, overcooked, or poorly reheated. This time was by far the worst. While waiting for my order, I literally saw smoke coming out of the pizza as it was being reheated before being packed into the box. When I got home and opened the box, the pizza was burnt. Not slightly overcooked — actually burnt. What makes this even more frustrating is that this is not a one-off mistake. It has happened repeatedly over the years, and across multiple branches. That points to a systemic problem, not an isolated staff error. Customers pay for a fresh, enjoyable meal, not a burnt pizza that looks like it was forgotten in the oven. The lack of quality control and consistency is shocking for a brand of this size. Management needs to take this seriously and address the issue before more customers are left disappointed. By the way, Chinese girl (tall) handling counter was kinda moody and attitude
Joanne Yang
Rated 1.0/5.0 5 months ago
Just bought fr sun plaza outlet 10 jun 720pm. Very poor service from the counter girl. Tall Chinese hair tied in ponytail. Called three times got ignored. When finally she go to counter, told her the order and she just key in without saying anything to confirm the order. I held cash and waited for her to make hot the pizza and chicken. Heat up less than a min, take money. Den say collection the other side. Walked over, saw a bag, den she shout no not my order. Finally pack my order and pass to me without a smile or thank you. Worst service ever.
Market Maven
Rated 5.0/5.0 5 months ago
Five stars for Ling at the Sun Plaza outlet! I had a wonderful experience thanks to her honesty. She realized she had overcharged me by mistake, immediately admitted it, and corrected the error to charge me the right amount. It is rare to find such integrity in customer service nowadays. Highly recommend this branch!
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