Pepper Lunch Express @ NEX (Food Junction)
23 Serangoon Central, Singapore 556083 #04-36
Monday: 10:00 AM – 10:00 PM Tuesday: 10:00 AM – 10:00 PM Wednesday: 10:00 AM – 10:00 PM Thursday: 10:00 AM – 10:00 PM Friday: 10:00 AM – 10:00 PM Saturday: 10:00 AM – 10:00 PM Sunday: 10:00 AM – 10:00 PM
View all Pepper Lunch 22 locations
Report an error / Suggest an editLast Updated: 9th October 2026
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Reviews on Google (4.3/5.0)
Sorted by Relevance - 555 Reviews
Munae SG
Rated 1.0/5.0 3 months ago
I have been a loyal customer of Pepper Lunch for 15+ years. From my teen years, Pepper Lunch has been one of my favorite brands because of its consistently good quality of food and reliable service. Having lived overseas in the Western world for more than 10+ years where Pepper Lunch is not readily available, I was really excited to return home Singapore & reminisce one of my fave spots. The food during my visit (13th June 2026) to Pepper Lunch Express at NEX Serangoon was as good as I remembered. Unfortunately, the service completely overshadowed the meal. As part of my order, I was entitled to a complimentary bowl of corn which was reflected along with my order in the receipt. After collecting my meal and sitting down with my family, I simply forgot to claim it. We were enjoying our meal and conversation, and I only realized this almost 1/2 hour later. I returned to the counter with receipts to claim the complimentary item that had already been issued to me. What followed was one of the most uncomfortable customer service interactions I have experienced at home in Singapore. The cashier (Person A - she was petite, wearing round frame glasses and had her black hair tied up) immediately appeared suspicious. She repeatedly looked me up and down and asked, "Wah lao, it was almost half an hour leh. Why you didn't claim earlier?" I explained that I had forgotten. She then consulted another staff member (Person B - this person had short hair which was colored dark brown), who also looked me up and down before asking the exact same question in an interrogative tone. Again, I explained that I had simply forgotten. At that point, I no longer felt like a customer. I felt like a suspect being questioned for requesting an item that was clearly printed on an official receipt and rightfully part of my order. The situation became even more WORSE & DISAPPOINTING when, after approving the complimentary bowl of corn by Person B which they were about to serve it to me. Person A suddenly remarked: "You can only claim what is rightfully yours and cannot claim other people's free bowl of corn". I was STUNNED & SHOCKED! This statement clearly implied that I was attempting to claim something that did not belong to me, despite presenting the original receipt proving my entitlement to the item. For clarity: • I was not asking for anything extra. • I was not requesting compensation. • I was simply claiming an item already included with my order. The bowl of corn itself is worth very little. That is not the issue. The issue is that no customer should be made to feel dishonest, distrusted, or treated like a potential thief/ greedy person over a legitimate request supported by valid receipts. By that stage, I had completely lost interest in receiving the item and told the staff to keep it (I don't think they were going to give it to me anyway). What should have been a pleasant meal filled with nostalgia became an experience that left me embarrassed and deeply disappointed. As someone who has supported Pepper Lunch for several years, I find it unacceptable that staff would handle such a simple situation with suspicion, interrogation, and insinuations rather than basic courtesy and professionalism. I was dressed in normal business-casual attire (photo attached - blue & white) and had done nothing that would reasonably warrant such scrutiny. The repeated looks and questioning made me feel like an outsider rather than a valued customer in my own home country. The food reminded me why I enjoyed Pepper Lunch for so many years. The service reminded me why loyal customers stop coming back. I am highly disappointed by this experience and genuinely ashamed that a brand I once held in such high regard would allow a customer to be treated in this manner. SHAME ON YOU PEPPER LUNCH for treating a loyal customer with such scrutiny w/o respect! As a member of a non-majority race in Singapore, I could not help but wonder whether I would have been subjected to the same level of suspicion and scrutiny had I looked different.
Munae SG
Rated 1.0/5.0 5 months ago
I have been a loyal customer of Pepper Lunch for 15+ years. From my teen years, Pepper Lunch has been one of my favorite brands because of its consistently good quality of food and reliable service. Having lived overseas in the Western world for more than 10+ years where Pepper Lunch is not readily available, I was really excited to return home Singapore & reminisce one of my fave spots. The food during my visit (13th June 2026) to Pepper Lunch Express at NEX Serangoon was as good as I remembered. Unfortunately, the service completely overshadowed the meal. As part of my order, I was entitled to a complimentary bowl of corn which was reflected along with my order in the receipt. After collecting my meal and sitting down with my family, I simply forgot to claim it. We were enjoying our meal and conversation, and I only realized this almost 1/2 hour later. I returned to the counter with receipts to claim the complimentary item that had already been issued to me. What followed was one of the most uncomfortable customer service interactions I have experienced at home in Singapore. The cashier (Person A - she was petite, wearing round frame glasses and had her black hair tied up) immediately appeared suspicious. She repeatedly looked me up and down and asked, "Wah lao, it was almost half an hour leh. Why you didn't claim earlier?" I explained that I had forgotten. She then consulted another staff member (Person B - this person had short hair which was colored dark brown), who also looked me up and down before asking the exact same question in an interrogative tone. Again, I explained that I had simply forgotten. At that point, I no longer felt like a customer. I felt like a suspect being questioned for requesting an item that was clearly printed on an official receipt and rightfully part of my order. The situation became even more WORSE & DISAPPOINTING when, after approving the complimentary bowl of corn by Person B which they were about to serve it to me. Person A suddenly remarked: "You can only claim what is rightfully yours and cannot claim other people's free bowl of corn". I was STUNNED & SHOCKED! This statement clearly implied that I was attempting to claim something that did not belong to me, despite presenting the original receipt proving my entitlement to the item. For clarity: • I was not asking for anything extra. • I was not requesting compensation. • I was simply claiming an item already included with my order. The bowl of corn itself is worth very little. That is not the issue. The issue is that no customer should be made to feel dishonest, distrusted, or treated like a potential thief/ greedy person over a legitimate request supported by valid receipts. By that stage, I had completely lost interest in receiving the item and told the staff to keep it (I don't think they were going to give it to me anyway). What should have been a pleasant meal filled with nostalgia became an experience that left me embarrassed and deeply disappointed. As someone who has supported Pepper Lunch for several years, I find it unacceptable that staff would handle such a simple situation with suspicion, interrogation, and insinuations rather than basic courtesy and professionalism. I was dressed in normal business-casual attire (photo attached - blue & white) and had done nothing that would reasonably warrant such scrutiny. The repeated looks and questioning made me feel like an outsider rather than a valued customer in my own home country. The food reminded me why I enjoyed Pepper Lunch for so many years. The service reminded me why loyal customers stop coming back. I am highly disappointed by this experience and genuinely ashamed that a brand I once held in such high regard would allow a customer to be treated in this manner. SHAME ON YOU PEPPER LUNCH for treating a loyal customer with such scrutiny w/o respect! As a member of a non-majority race in Singapore, I could not help but wonder whether I would have been subjected to the same level of suspicion and scrutiny had I looked different.
Connected Crowd
Rated 5.0/5.0 6 months ago
The food is good. And I think the service is EXCELLENT! 5-star!!! I appreciate it very much. Thank you.
Lester Lee
Rated 5.0/5.0 6 months ago
We were family of 9 dining here at lunch. Staff Emily was very kind to help us to two separate booth seats. And later took the initiative to sit us all together as a family when there was availability. We didn’t ask for it as it was lunch time and don’t wish to cause inconvenience but Emily really had the heart for family spirit. We really enjoyed the meal as a family and I’m thankful for her. ❤️
Toh Shenghannn
Rated 1.0/5.0 6 months ago
Pathetic portion of meat, 3 slice of thin salmon and few pieces of chicken. Was told that $1.5 is 40g of chicken which i added 2 total about 80g chicken excluding the base of salmon and chicken. Which sums up my review, does the photo looks like at least 80g of chicken with that few pieces?? Never ever going to return after this, where i could get better portions of meat, value from other stalls there.
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