Baker's Heart @ Tampines Street 86

Name: Baker's Heart
Address: 872c Tampines Street 86, Singapore 523872, SG
Telephone: 63854776
Rating: 4.4

872c Tampines Street 86, Singapore 523872 #01-06

4.4/5.0 (51 reviews)

Halal CertifiedBakeryCupcakesCakes

63854776

Expired Halal Certification

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Last Updated: 12th August 2026

Reviews on Google (4.4/5.0)

Sorted by Relevance - 51 Reviews

Sheryl Dua

Rated 1.0/5.0 9 months ago

My recent experience with Baker's Heart is one of the most disappointing & unhappy one, which makes me think Baker's Heart only bakes for the diva and neglect order made by commoners. I've been a long time customer with Baker's Heart and have ordered cake for my daughter since her first birthday. However, her eleventh birthday would be the last cake from here. I placed an order 2 weeks ago and stated in the form that I will mail down the toppers from Shopee. So i stated in my shopee order to deliver to the address on the invoice (i.e. Irving Place). I'm pretty sure its still this address on the website because I typed this review. It was only after I got the alert from shopee that the toppers were delivered that I texted Baker's Heart whatsapp for them to check. THEN only the staff informed me that they have shifted! I admitted that I should have checked before I placed my shopee order but the staff did not inform when I placed my order and the invoice is also showing an old address. So I told the staff I don't know how to resolve already. Two days later, the staff just said she tried to call thr Irving place and no one answered and she doesn't stay nearby to go check. I would have expected better effort from Baker's Heart to help resolve this as they also should share the responsibility for not informing of their new address. If they had suggested to help get the topper and I shared the cost, I would also agree. But no. It was just not convenience for them. It was until I got so upset that the staff said she will go down to check. And this was 2 days away from the birthday. Anyway, in the end they tried to resolve with icing image which I have no choice but its better than nothing. On the delivery day, I stated in order form to deliver at 6pm. The cake came at 5.42pm and was left at the door as I stepped out to get something nearby. They could have called before they came or at least call when at the door instead of leaving an edible cake at the door. I was upset. I texted to ask how could they leave the cake at the door and I have stated delivery at 6pm. Only to get a reply that for specific delivery time, need to pay $35. What is this poor customer service? Is this the way to treat a long time customer? It would have been better if they allowed me a cancellation and full refund. Disappointed without a theme cake than to be disappointed a second time for the poor handling. Goodbye Baker's Heart. Will never get another cake from you.

Angelia Chu

Rated 5.0/5.0 a year ago

I always trust bakes heart when it comes to cake. Have been order countless customize cake from them and they never failed to surprise my family and guest. Our favorite is their rainbow sponge which is moist and flavorful, had also tried their chocolate sponge, its also tastes very nice and not as sweet. Will definitely order again~

Alvin Ng

Rated 5.0/5.0 2 years ago

Order at very last mins for my Daughter’s 100th days Celebration.. And Zach Gladly took in my order and Pre discussion was K.I.S.S and I simply just leave it to Zach and his team to help design a simple 1Kg cake for my princess. The Cake turn out to Wow all my family member and my other 2 elder Daughter that they request to want have the Rainbow Cake also for theirs Birthday in future.. Zach the Owner even have 2 more outlet that I could easily self collect and Save the delivery fees. That is truly a plus point.. Thx u so much Zach and his team.. Please Keep Baking the ever Delicious Cake and Great Design for your future Customer and Loyal customer me.

Ariel Ting

Rated 5.0/5.0 3 years ago

Trusted bakery every year for my kids birthday cakes. This year, I'm exceptionally grateful to Chef Lee and Joanne. There was a minor incident otw home due to an unexpected driver cutting into Daddy's lane causing him to break suddenly and damaged the beautiful cake, Joanne and chef saved our day by touching up & delivering the cake to our little boy's celebration in time!

Yvonne Ng

Rated 5.0/5.0 4 years ago

Have been ordering birthday cakes from Baker’s Heart for a few years now and they never fail to impress me with their beautiful cakes and in fulfilling my request. Not to mention it taste so yummy! The wait is always worth it. Happy kid, happy mummy!

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