Tim Hortons @ VivoCity
1 Harbourfront Walk, Singapore 098585 #01-207
Monday: 7:00 AM – 10:00 PM Tuesday: 7:00 AM – 10:00 PM Wednesday: 7:00 AM – 10:00 PM Thursday: 7:00 AM – 10:00 PM Friday: 7:30 AM – 10:30 PM Saturday: 7:30 AM – 10:30 PM Sunday: 7:00 AM – 10:00 PM
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Report an error / Suggest an editLast Updated: 9th October 2026
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Reviews on Google (3.9/5.0)
Sorted by Relevance - 603 Reviews
JR FF
Rated 3.0/5.0 3 months ago
First visit because wanna use the 30% discount due to Meiji High Protein Milk. We picked the Iced Protein Maple Cinnamon because according to the display screen this has the lowest calories but it's still super sweet. Recommend to wait for the ice to melt and make sure to stir it pretty well. Unfortunately there is no option to add extra espresso shot else would have made the coffee more coffee. Now it's just milky sweet drink. The place is packed! There were not enough seats actually. However, kudos to the staff as service pace/speed acceptable.
Kavitha
Rated 1.0/5.0 3 months ago
First time trying tim Hortons...I saw in the display case that the strawberry donut n choc donut n the cinnamon sugar donut r the new ones...STATED THE WORD NEW...so I decided to try the new choc donut n the strawberry donut...n I ordered the iced Americano...total I paid $11.70...wgen I asked the staff if the choc n the strawberry donuts r the new ones be said NO...no new ones...I asked him him if the choc n the strawberry both donuts r new here...I was being told the choc n the strawberry donuts r not new...if not new y display stating new??? The staff showed me 1 cup but I got another cup...choc donut choc sticking to the strawberry donut...I did not want to waste the food n my money spent so I decided to just eat my food finish... service here v v bad...I was being treated here v v badly by the staffs...when I came to the shop to place a order staffs don't care...don't bother take my order...when a another customer comes the staffs so nice towards him...even give recommendations on what to eat.. I felt so bad...I was standing there the staffs like don't care...when another customer comes so nice to him...the atmosphere I seriously hated it...felt the dining table too small ...I ordered from the counter...since it is my first time eating here... But there is also a order machine here...i seriously felt that I should have ordered from the machine instead of at the counter...would not have been humiliated...I don't consider my money wasted as this is my first time trying at Tim Hortons vivocity ... Now I know here how the food, service n atmosphere... I m giving 1 star for the food, service n atmosphere I hated it ... tim Hortons vivocity outlet I felt the dining area v v dirty...tim Hortons vivocity is a v big disappointment to me... customers everyone should be treated equally...not pick n choose the customers want to treat properly...outlet is not crowded so y cleaning not done??? Took photos of the outlet...but felt the staffs r not happy about it...the taste of the 2 donuts nice... The taste of the iced Americano also nice...I always love drinking ice Americano at McDonalds...but in McDonalds there is only 1 cup size for the iced Americano...here happy to have to my fav ice Americano in a med cup...bin area v full...no staffs r cleaning it...does not look nice...tables r not cleaned...I felt that a notice should b stated in the shop that all customers r to return the tray at the tray return area Instead of leaving at the table for hygiene purpose...staffs should not only b focused on counter but also on the cleanliness of the area...I have eaten in so many different places... foodcourts, restaurants,donuts shops...I always c staffs in both counter n cleaning...I have eaten in a proper donut shop...I buy the same 2 donuts n a drink...n dine in...food, service, atmosphere, cleanliness all was really good...so I expect the same here also...but I was v v disappointed...I took a photo of the bin area n the dining area just to show everyone that this place needs to work on their cleanliness...but I felt the staffs were not happy about it...the service really need to work on it...I m seriously not happy about it...aft seeing of how I m being treated here today I seriously don't wish to come back to this outlet again...as a customer I felt that I was being v v badly treated by the staffs...i paid $11.70 to eat here...but I was not happy the whole time I was eating here...☹️☹️☹️
Big Willie
Rated 2.0/5.0 4 months ago
⭐☆☆☆☆ Very disappointing experience at Tim Hortons @ VivoCity. The food was mediocre at best and didn't live up to my expectations. What made the experience even worse was how disorganised the entire serving process was. There didn't seem to be a proper system in place, resulting in confusion, long waits, and customers not knowing when or where to collect their orders. The seating situation was also frustrating. Many tables were occupied by people who weren't even having food, making it difficult for paying customers to find a seat. The staff didn't appear to be managing the dining area, which only added to the poor overall experience. The ambience wasn't pleasant either. With the crowded seating, lack of organisation, and constant confusion around the counter, it felt chaotic rather than a comfortable place to enjoy a coffee or meal. Overall, the food was average, the service process needs significant improvement, and the dining environment was disappointing. Unfortunately, I wouldn't recommend this outlet based on my experience.
diana Peh
Rated 2.0/5.0 5 months ago
Came over frm tiong bahru bakery as it was rlly crowded on Sun late afternoon Was lucky that day there was still some table left. Really liked that even hot drinks they pasted the drink detail on the cup so that we wun messes up easily We ordered accidentally 1 drink (4 total). Didn't get the female counter staff name (maybe Koyo?) but she was able to explain when I asked for signature drink. Tried and it loved it where else their matcha latte was thick but didn't hav the stong matcha taste. Felt that hot coffee was even better then matcha n ice blended macchiato coffee was a little diluted until few mins more tasted ok. But overall was nice dinning in experience in their vivo city. Could not resist their doughnuts n saw many tables ordering to dine in n some t takeaway. (Choco biscotti was rlly too sweet) Loved their dark Choco rlly nice n much better not too sweet yet to try other flavours will try next time Male staff in specs packing the takeaway n dine in food rlly nice to get me warm water and paper bag Return back (solo this time round) Came on 11/6 Really upsad that this female unsure pt e ft was unwilling to pass me cup of water. This don't happened to Parkway r Suntec TH was all good. Not asking for large cup but at least Starbucks n Coffee bean willing to provide that
eM4ghe
Rated 1.0/5.0 5 months ago
I had their burnt basque cheesecake. Although its nice, but their serving today was like straight out from freezer. I can literally feel something crunchy in my cake as I sliced through it. And It felt like ice cracking in my mouth as I mashed it inside.
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