Fatintinnn
Rated 1.0/5.0 2 months ago
My partner and I had actually wanted to try Suki-Suki for quite some time, so we were really looking forward to finally eating here. Unfortunately, after trying it, the whole experience was disappointing and definitely did not live up to our expectations.
There were 3 of us, and all three of us paid extra for the premium upgrade. We knew the premium selection was unlimited, but honestly, the upgrade was not worth paying extra for because the quality simply didn’t feel premium.
The prawns especially were very unappetising. They didn’t seem fresh and quite a number had black/dark discolouration on them. Looking at them already made us lose our appetite. If customers are paying extra specifically for “premium” meat and seafood, I would expect the quality and presentation to actually feel premium. Unfortunately, it didn’t. Overall, we didn’t find the food particularly nice either.
The service at the beginning also left a bad impression. I acknowledge that I called the server over before we had fully decided what we wanted, but the reason I called was because we were unfamiliar with the menu and I genuinely wanted to ask for a soup recommendation.
Instead, the server came across as impatient and unhappy that we hadn’t decided yet. It made us feel pressured to quickly choose something instead of feeling comfortable asking for guidance. The situation actually caused my partner and me to argue, so what was supposed to be a nice meal together started with us fighting and feeling stressed.
However, after my partner asked the server for his name, we noticed that his service slowly became better throughout the meal. Since his attitude did improve, I’ve decided not to mention his name here. I just hope customers can receive that level of patience and service from the beginning, especially when they’re visiting for the first time and simply asking for recommendations.
As for the drinks, we already knew they were separately chargeable, so the additional charge wasn’t a surprise. The problem was that the drinks weren’t even nice. In the end, we barely enjoyed what we paid for and ended up drinking mostly plain water instead.
So for 3 pax, we paid for 3 dinner buffets + 3 premium upgrades + 3 drinks, and unfortunately none of it felt worth the overall price.
What concerned us most was that all 3 of us developed diarrhoea the following day after eating here. I cannot say for certain what caused it, but having all three of us experience the same issue the next day was concerning, especially after we already had concerns about the appearance and freshness of some of the seafood.
My partner and I had wanted to try Suki-Suki for so long, which honestly made the experience even more disappointing. Between the food quality, premium upgrade that didn’t feel premium, drinks we didn’t enjoy, and the service at the beginning, the overall experience simply wasn’t worth what we paid.
Unfortunately, we wouldn’t return.