Polar Puffs & Cakes food and dishesPolar Puffs & Cakes Logo

Polar Puffs & Cakes @ Waterway Point

83 Punggol Central, Waterway Point Singapore 828761 #01-K4

6384 6039

$4 · Halal Certified · Bakery · Cakes · Puffs · Pies · Chicken · Puffs, Cakes, Pies

Monday: 8:00 AM – 10:00 PM Tuesday: 8:00 AM – 10:00 PM Wednesday: 8:00 AM – 10:00 PM Thursday: 8:00 AM – 10:00 PM Friday: 8:00 AM – 10:00 PM Saturday: 8:00 AM – 10:00 PM Sunday: 8:00 AM – 10:00 PM

Report an error

Reviews on Google (2.9/5.0)

Sorted by Relevance - 30 Reviews

The Genesis Family

Rated 1.0/5.0 a year ago

5 stars for effort in marketing but taste wise is 1 star. Hope this honest feedback will improve next new cake Creation. The honeydew cake just smash up when I cut it and it tasted bitter. I can see their are heading a low sugar trend but, the hand cut honey dew is really bland, so is the rest of the cake. Jelly, mousse and cake doesn't really goes well in this case. The cake went to the bin. The watermelon cake is slightly better, more firm to cut and looks cute but taste wise. Green is pandan cake, taste nice by its own, red and white is firmer mousse, finally there is a thin layer of red jelly, still doesn't suits our taste. It's 1/3 cake 2/3 mousse.

Zpop88G

Rated 1.0/5.0 2 months ago

Why so hard to buy custard puff from this branch. Staff said 1.30 next delivery…at 1.50 arrival…staff said has to wait 20mins for her to finished stock-take the newly delivered stock. Most of time i dont see custard available. Maybe to ensure no left over night stock & fresh for the day. However, Notice is left display outside of the fridge! I prefer it to be cold/chilled while buying it fresh. 👌

Tyng Yee Yong

Rated 1.0/5.0 a year ago

I’m not surprised to see others mentioned about the poor service here. I’ve just experienced it myself 1 min ago. I wanted to buy a chocolate Swiss roll cake today. The moment I said what I wanted the staff replied: “don’t have” Then I said I just saw the stock arrived at the door step, are there for sale? Then she replied: u wait lor. Subsequently I took out my $10 note for her to process the payment first while I’m willing to wait. However she just stood there watching the delivery guy moving and refuse to take my money. She replied again: no no, u wait. Since she is not interested in making the sale at all...I left. I mean, I saw polar puffs and cakes tried to rebrand with a much more welcoming brand image. But the quality of service totally cannot keep up with the money spent on the branding. This is such a shame. In this incident, a customer is clearer about the stock availability than the staff. She could have said it’s temporary out of stock and the delivery man is arriving soon or let me check. I feel like I as a customer need to fight my way to proof the stock is available. This is really ridiculous.

Sally Soon

Rated 1.0/5.0 3 months ago

Poor service and it make me look like I can’t afford buying a piece of cake! Waterway point branch 👎🏼

Melvin Ho

Rated 1.0/5.0 2 years ago

Something is seriously wrong with their service training. Firstly kudos to them for employing senior citizens, which warrants the one star. Other than that I do not think they deserve any better. The price of their cakes have been secretly raising over the years. A mix fruit cake cost SGD8 which one can only cut into six smaller slices. Few years back SGD5 can get you the same thing. This outlet, like Compass One's, is a very small kiosk and service standards have been similarly lousy. The tone of the service staff is at best disinterested otherwise rude as if you owe them money. The rude and disinterested attitude cannot be an excuse for their senior citizens staff. Hence one can only conclude that these ex-retirees do not have the appropriate training. And it is a no-brainer that Polar seems to have now focus more on making money than preserving their local reputation of making reasonably priced nice local cakes. After patronizing this outlet and Compass One's many times with no charge in service standards despite feedback and complaints, I for one is seriously boycotting this brand for good: a sign of showing to these business owners that past relationships can bring you that far.

Shirley Tung

Rated 5.0/5.0 a year ago

We tried the Icy Pear Earl Grey Cake. It’s very soft spongy earl grey topped with caramelised blush pear and wrapped with crunchy almond bits. Sweetness is just right for us.

Evelyn

Rated 5.0/5.0 7 months ago

Ordered some pastries from Polar for an event through online and was assisted by a Sales Executive, Ms Eve Li. My heartfelt thanks to Ms Li for her efficiency and the excellent service provided despite the short notice given. Also, my appreciation to Ms Niza at Punggol Waterway outlet for following up with my order promptly. The food was nicely presented and delicious. Please convey my compliments to the above staff and team. Kudos, Polar!

Dave Rajan

Rated 1.0/5.0 9 months ago

Was at Oasis Ponggol. Order 2 strawberry roll. Ask to have it in a box. Was told by staff to notify them earlier as she had put items in paper bag. It was my fault and I am sorry. Few days later I order the same thing and had it in a box. Now when I order the same thing they told me I have to order 3 in order to have it delivered n a box. Why is there no standard system applied?

Nani

Rated 1.0/5.0 10 months ago

Bought a piece of chicken mushroom puff from this outlet, my FIRST time encounter a SUPER DUPER COLD puff in my life!! Its like took out from the fridge and just place it there back. Am i only one kena this? Disappointed.

sri kamachi

Rated 5.0/5.0 4 months ago

Exceptional service by Margaret! We bought a birthday cake and she really assisted way beyond her job!

Arc en ciel C

Rated 1.0/5.0 4 months ago

On Dec 29, 2023, I bought 3 puffs (Otah, apple & chicken) from the store. They were not delicious at all. The crust was poor quality. I suspect they were made from poor quality shortening. My family and I swore we would not buy Polar puffs anymore. On Dec 30, we walked past the store again. We got a chocolate swiss roll for $9.80 hoping that it would save the grace of Polar. The expiry date was 5 Jan 2024. The cake didn't taste fresh even on the day that we bought it (Dec 30). It was obviously not baked on Dec 30. I doubt it was baked on Dec 29 as any home baker would be able to tell the freshness of cakes by tasting it. We found it disgraceful that a bakery which has many outlets produces such poor quality puffs and swiss rolls. How can it be? From now on, we must remember never buy anything from the store again.

Karan Vir

Rated 1.0/5.0 3 months ago

Ordered a cake to be delivered on 28th , went on 22n Jan and requested them to deliver the cake on 29th Jan instead and they said 20 sgd for date change, I beleive they are delivering the cake using a plane. Have to pay 20 Sgd just to change the date. Good way of earning money. Have ordered more than 15 cakes from them and I am never going to this store again . Such a bad experience This is how u treat ur loyal customer

seo seo

Rated 1.0/5.0 4 months ago

Pls don't support this shop. The old chinese auntie don't know how to expain about price. Spoilt my mood because I paid s5 more but she asked me to cancel then she can settle for me because she doesn't know how to work!

Other Outlets

Polar Puffs & Cakes @ Bedok Mall

311 New Upper Changi Road, Bedok Mall Singapore 467360 #B2-K5

 2.5/5.0 (22 Reviews)

Polar Puffs & Cakes @ Bugis Junction

200 Victoria Street, Bugis Junction Singapore 188021 #B1-K08

 3.1/5.0 (23 Reviews)

Polar Puffs & Cakes @ White Sands Shopping Centre

1 Pasir Ris Central Street 3, White Sands Singapore 518427 #B1-K01

 4.1/5.0 (14 Reviews)

Polar Puffs & Cakes @ Tampines Mall

4 Tampines Central 5, Tampines Mall Singapore 529510 #B1-K14

 3.3/5.0 (55 Reviews)

Polar Puffs & Cakes @ Tiong Bahru Plaza

302 Tiong Bahru Road, Tiong Bahru Plaza Singapore 168732 #B1-K10

 2.8/5.0 (16 Reviews)

Polar Puffs & Cakes @ Clementi Mall

3155 Commonwealth Ave West, Clementi Mall Singapore 129588 #B1-K15

 3.8/5.0 (26 Reviews)

Polar Puffs & Cakes @ JEM

50 Jurong Gateway, JEM Singapore 608549 #B1-31

 3.1/5.0 (28 Reviews)

Polar Puffs & Cakes @ Jurong Point

1 Jurong West Central 2, Jurong Point Singapore 648886 #B1-11

 3.3/5.0 (28 Reviews)

Polar Puffs & Cakes @ Lot 1 Shoppers’ Mall

21 Choa Chu Kang Ave 4, Lot 1 Shoppers’ Mall Singapore 689812 #B1-K20

 3.4/5.0 (18 Reviews)

Polar Puffs & Cakes @ West Mall

1 Bukit Batok Central Link, West Mall Singapore 658713 #01-K7

 4.4/5.0 (20 Reviews)

Polar Puffs & Cakes @ AMK Hub

53 Ang Mo Kio Avenue 3, Ang Mo Kio Hub Singapore 569933 #B2-08

 4.1/5.0 (20 Reviews)

Polar Puffs & Cakes @ Causeway Point

1 Woodlands Square, Causeway Point Singapore 738099 #B1-K07

 3.7/5.0 (28 Reviews)

Polar Puffs & Cakes @ Junction 8 Shopping Centre

9 Bishan Place, Junction 8 Singapore 579837 #B1-K2

 3.6/5.0 (18 Reviews)

Polar Puffs & Cakes @ Northpoint City

930 Yishun Ave 2, Northpoint City Singapore 769098 #B1-11

 3.7/5.0 (19 Reviews)

Polar Puffs & Cakes @ Novena Square 2

10 Sinaran Drive, Novena Square 2 Singapore 307506 #B1-127

 4.3/5.0 (12 Reviews)

Polar Puffs & Cakes @ Sembawang Shopping Centre

604 Sembawang Road, Sembawang Shopping Centre Singapore 758459 #B1-K6

 3.3/5.0 (8 Reviews)

Polar Puffs & Cakes @ Hougang Mall

90 Hougang Ave 10, Hougang Mall Singapore 538766 #B1-K9

 3.6/5.0 (18 Reviews)

Polar Puffs & Cakes @ Nex Shopping Mall

23 Serangoon Central, Nex Singapore 556083 #03-K3/K4

 2.5/5.0 (54 Reviews)

Polar Puffs & Cakes @ The Seletar Mall

33 Sengkang West Ave, The Seletar Mall Singapore 797653 #B2-K3

 2.3/5.0 (6 Reviews)

Polar Puffs & Cakes @ Compass One

1 Sengkang Square, Compass One Singapore 545078 #01-26

 3.0/5.0 (21 Reviews)

Polar Puffs & Cakes Mediacorp Corporate (Vending Machine Zone)

1 Stars Ave, (Corporate Pantry, Level 5 & 10) Singapore 138507

 2.2/5.0 (6 Reviews)

Polar Puffs & Cakes @ Singapore Institute of Technology (SIT) (Vending Machine Zone)

10 Dover Drive, (Faculty Hall, Level 2) Singapore 138682

 2.6/5.0 (5 Reviews)

Polar Puffs & Cakes @ SIT @ Republic Polytechnic (Vending Machine Zone)

43 Woodlands Avenue 9, Republic Polytechnic Singapore 737729

 4.6/5.0 (6181 Reviews)

Polar Puffs & Cakes @ Raffles Place SMRT (Cafe Zone)

5 Raffles Place, Raffles Place SMRT Singapore 048618 #B1-54

 3.1/5.0 (29 Reviews)

Polar Puffs & Cakes @ KK Women's and Children's Hospital (Cafe Zone)

100 Bukit Timah Road, KK Women's and Children's Hospital Singapore 229899 #01-34

 4.1/5.0 (30 Reviews)

Polar Puffs & Cakes @ Tan Tock Seng Hospital (Cafe Zone)

11 Jalan Tan Tock Seng, Tan Tock Seng Hospital Singapore 308433 #01-04

 2.8/5.0 (14 Reviews)

Polar Puffs & Cakes @ Mount Alvernia Medical (Cafe Zone)

Centre B, Thomson Road, Mount Alvernia Medical Singapore 574623 #01-23/24 820

 3.7/5.0 (6 Reviews)

Polar High @ One Raffles Place

1 Raffles Place, Singapore 048616 #B1-01

 3.1/5.0 (29 Reviews)

Polar Puffs & Cakes @ Oasis Terraces

681 Punggol Dr., B1-13, Singapore 820681

 4.7/5.0 (11 Reviews)

Polar Puffs & Cakes @ Sengkang General Hospital

110 Sengkang E Way, Singapore 544886 #01-02

 3.2/5.0 (23 Reviews)

Polar Puffs & Cakes @ Singapore General Hospital (Block 7)

1 Hospital Dr, Level 1, Singapore 169608

 3.0/5.0 (25 Reviews)

Polar Puffs & Cakes @ VivoCity

1 Harbourfront Walk, Singapore 098585 #B2-K4

 2.7/5.0 (14 Reviews)