Food poisoning from an expired cake. Turns out the cake was just one day - yes, ONE DAY - from its expiry date, and they still thought it was acceptable to sell it to customers.
Absolutely terrible food quality and inventory management. I raised my concerns, but their customer service team completely ignored my feedback. I'll never set foot in another Polar outlet again. Absolute trash.
Lawrence Cheong
Rated 1.0/5.0 5 months ago
Their food may be okay but the service is below par. When we try to pay for our items with our Foodline vouchers at this Polar outlet the Malay aunty on duty insists that we can't pay with vouchers when we have paid with these vouchers at other outlets. She is also unsure about the Foodline vouchers. We ended up not getting anything from the shop.
Date of visit : June 2026
Jyeo T H
Rated 5.0/5.0 9 months ago
Loves Polar Puffs, this store at #b1-02, is a new store at Lavender mrt station, since November 2025 opens from 7.30am, Sharifa, a malay aunty is a very friendly person, buy above $10, get 10% discount on the passion card, go early, stock runs out fast at this small store for the otah puffs, signature chicken curry puffs.
Chan Yew Yew
Rated 5.0/5.0 a year ago
Sharifa is kind enough to ask me for the Passion card can hv 10% discount
Thank you very much 🙏 😘