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Polar Puffs & Cakes @ JEM

50 Jurong Gateway, JEM Singapore 608549 #B1-31

6734 8525

$4 · Halal Certified · Bakery · Cakes · Puffs · Pies · Chicken · Puffs, Cakes, Pies

Monday: 10:00 AM – 10:00 PM Tuesday: 10:00 AM – 10:00 PM Wednesday: 10:00 AM – 10:00 PM Thursday: 10:00 AM – 10:00 PM Friday: 10:00 AM – 10:00 PM Saturday: 10:00 AM – 10:00 PM Sunday: 10:00 AM – 10:00 PM

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Reviews on Google (3.1/5.0)

Sorted by Relevance - 28 Reviews

Jane Hui Juan

Rated 2.0/5.0 2 years ago

Have always wanna try Polar’s products whenever passing by their stall/ shop. Ordered the Ondeh-Ondeh roll cake. The green part of the cake is quite fragrance, full of pandan smell. However, the cake is overly moist which has made it not soft enough. Thus, might hesitate in trying other products range.

wang ellen

Rated 1.0/5.0 3 years ago

Super bad service, worst service I have met. Pointed at the cake that I wanted and proceeded to the payment counter but the staff asked again which cake I want. It’s fine, I walked back to point at the cake again. If your staff couldn’t tell which one I was pointing, please just asked again properly. However, what I got from the staff was an attitude tone and said “you can read right?” I was very angry and replied with “yes I do not know how to read” then she kind of tone down and said she couldn’t see what I was pointing. This is the service I get when I spend money to buy cake? Totally do not recommend! Spoilt my mood to celebrate a friend birthday due to this.

CCS

Rated 2.0/5.0 4 years ago

Still the best curry puffs in Singapore. Most expensive too. But worth it even at $2 a piece. Beats the machine made leathery tasting OCK at $1.50. Sales girl bait grumpy as usual. Sales could easily double if more engaging staffs are used. Management probably don't care. Hope Madam Boss reads this.

Gerald Ong (YouTuber)

Rated 1.0/5.0 5 years ago

Staff is very unhappy to serve me. I ordered a puff for a birthday as asked if she can put in a small box, they said they can't, so I ordered two box and they gave me a box that can barely fit two boxes, I kindly asked if I can get a bigger box and they refused and said I have to get more cakes. I offered to pay for the box and they said not for sale. TheyThe face was black throughout and said Boss will scold them and their reputation will go down. Is Polar really that hard up to clear their cakes that they can't even provide a presentable box for a nominal fee? I asked if I could use my own box and they said cannot. Ludicrous service at Jem!

Mui A Low

Rated 2.0/5.0 6 months ago

Disappointed with chicken pie.Not flaky crust and taste like some wholemeal flour used .Was thirsty the whole morning after eating it..needs alot of improvement..will not be buying again.

Samantha Blessed

Rated 1.0/5.0 6 months ago

Yesterday, I bought two portions of chocolate rice and some other food items from the Polar Puffs & Cakes store. The service was provided by two elderly individuals. Unfortunately, the male staff didn't package the chocolate rice in a box as they usually do, opting to put them in paper bags instead. This led to the cake becoming messy. Moreover, despite purchasing multiple items, he packed them all into a small plastic bag that wasn't the appropriate size. It was a disappointing experience in terms of customer service.

Nur Natasha

Rated 5.0/5.0 3 months ago

friendly staffs and good customer service everytime i come here!

BrE

Rated 4.0/5.0 3 months ago

Very slow service but most of the staffs are elderly so it’s ok.

Ange Ou Demon

Rated 1.0/5.0 4 months ago

Bought chocolate sugar roll from this outlet. It wasn’t fresh at all. The side of the roll is hard .. the texture was kinda weird, I’m pretty sure it’s not freshly baked 😏

Tingbeila

Rated 1.0/5.0 3 months ago

Really bad service , brought at 21jan24, about 6.45pm from the lady. Initially wanted to buy 4 but the lady put the first one i wanted in a plastic followed by the rest in platics bag too. This is basically really bad service, even when i order she corrected me on the name of the cake. Please give me an answer regarding this , i will separately email polar. There’s only one kind of chocolate roll outside. * ( chocolate rice ) Please change this kind of service as i am working here, even my colleagues says so on the service issue.

calvin X

Rated 1.0/5.0 2 months ago

No or limited stocks after 8pm on weekends. Is like they don't want to have sufficient stocks to sell till closing hours

Sow Tat Chan

Rated 4.0/5.0 a month ago

Staff are friendly. Cakes n Puffs are nice.

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