Pointed at the cake placing outside the table and ask is that marble or butter cake, the aunty replied is marble cake. So I took and place it at the counter and asked again, this is marble cake right ( and she replied YES ) can you help me to cut... and after cutting the cake, I wanted to take 2 pcs out and put in a plastic bag, I sense something not right and asked again, u confirm this is marble cake ? She started to be defensive and say is such they make this way , why I need to be angry. I was like WHAT ???? IM ASKING AND YOU STARTED TO FLARE AND KEEP HARPING MARBLE CAKE IS LIKE THAT. She started to ask her male colleague and ask him this is marble cake right, then the colleague reply this is butter cake. She then told her colleague change for her since she dont want.... COME ON IF YOU DONT KNOW WHAT YOU SELLING THEN DONT WORK THERE AND STOP POINTING FINGER AT OTHERS WHERE YOU ARE THE PROBLEM.
Genevieve Pang
Rated 2.0/5.0 a year ago
Food is OK only. Their cakes, muffins and swiss rolls are all brought from another factory. Waffles are so so only. The one at hub is much nicer.
Service is bad. They act as though they are super unhappy to be working there.
Joy Ng
Rated 1.0/5.0 a year ago
This place is a SCAM. Came here on Thursday 18 Sep at around 6 pm. There was a queue and a young Chinese lady was the cashier. My bread (see photo) cost $2.70 and I gave the cashier $10 as that was the only dollar note I had. As my hands were full from holding several bags, I quickly took my bread and the change she gave me and left to facilitate the queue. It was only after walking away that I looked at the change she gave me and realised I'd been cheated. I should have gotten $7.30 back but all I got was 1 green $5 bill and 2 coins ($1 and twenty cents) =$6.20. The lady basically cheated me of $1.10 and I didn't even have a receipt to confront them. AVOID THIS PLACE AT ALL COSTS! If not, always check your change at the cashier and ask for a receipt.
Rick Cornelius CHENG
Rated 1.0/5.0 a year ago
I totally agree with Jessica. Just yesterday about 6pm plus I wanted to buy the curry puff which is very good but they left two in the shelf. So I ask will there be any new ones coming out because I intended to buy five. But the same old auntie I guess the same one, slightly greyed hair, told me with an arrogant and fierce way "no more la... we need to sleep, we very early started work one neh!!!!"
So naturally I was pissed off, why as though it's my fault for starting work early and need to sleep.
You could just tell me ,"sorry we closing soon, come again tomorrow, thank you". I mean that's basic CS man. I am from the CS line and I am also old man.
A simple good CS goes along way. Will not go there again for sure. Thanks for listening.
Jessica Bird
Rated 1.0/5.0 a year ago
Really bad customer service. I often buy bread from there for the sake of convenience and it's not the first time receiving bad service. The rest of the staff are okay apart for one aunty with hair tied up, wearing gold chain and with Malaysian accent.. always so rude.. after much thinking is it worth it?? Letting someone spoil my mood just for some bread and pastries?? Apparently the boss didn't do anything about the customer service and no wonder the business is so bad compared to other bread shops.. always has so many leftovers to be thrown away..