311 New Upper Changi Rd, Singapore 467360 #01-77
$13 · Halal Certified · Restaurant · Western · American · Dessert · Breaded Chicken
Monday: 11:00 AM – 10:30 PM Tuesday: 11:00 AM – 10:30 PM Wednesday: 11:00 AM – 10:30 PM Thursday: 11:00 AM – 10:30 PM Friday: 11:00 AM – 10:30 PM Saturday: 11:00 AM – 10:30 PM Sunday: 11:00 AM – 10:30 PMReport an error
Sorted by Relevance - 927 Reviews
Rated 4.0/5.0 a year ago
Had the cereal chicken cutlet. Tasted way better than expected. Soup of the day was thick and nice as well. Really value for money, affordable mid range price food. Service was okay. Family friendly.
Rated 1.0/5.0 a year ago
The few items that I've ordered can't do any worse. Ordered a medium rare tenderloin steak but got it well done. Lamb chop is also overcooked which makes chewing it an exercise. The mozzarella cheese sticks are not bad though.
Rated 3.0/5.0 a year ago
Less crowd, the lamb chop used to be better. The goreng pisang is a little oily though.. well, its my birthday rewards icecream. Cannot complain, its not bad.😊 Best to go with black pepper n tar tar for the fries.
Rated 3.0/5.0 11 months ago
Not worthy to eat. The food just normal. It took long time to be seated. However, there were many empty tables inside.
Rated 5.0/5.0 a year ago
Love this place since I was a little boy. Had a taste of bucket of fries and ice cream at Changi Airport T1. That was the best fries and ice cream ever. Today, brought my children to Swenson for lunch. The ice cream are still so good! My favorite is the topless 5! Rocky Road & Sticky Chewy Chocolate are my favorite. The fries come with the fried chicken are of same taste as before. 😋 Somehow, the fried chicken taste better than the well know "Colonel" fried Chicken. Service level is acceptable, service crews are attentive to our needs. Children enjoy their meal at Swenson!
Rated 1.0/5.0 4 months ago
Horrible staff attitude. Rude and loud. Asked for my drink, half an hour later, asked again and it FINALLY came. Food was not hot and the staff was so unfriendly. Fish tasted SO unfresh. Manager was ignoring us when we couldn’t order and FINALLY came to us after bringing EVERYBODY to their table. Staff was unfriendly. Asked for my coffee, walked off and it never came. Waited 30mins to ask the same person again and it finally came the second time. Asked for creamer and raw sugar staff turned and said “no such sugar” before throwing the sugar and creamer onto our serving tray. Horrible.
Rated 4.0/5.0 8 months ago
It seems like they were either lacking wait staff or they have a system that was just good. We had to wait for a while at the door before being shown in, but there were lots of tables that were not kept after customers left. We were expecting a long wait for food but after clicking send order, the food came out almost immediately.
Rated 1.0/5.0 a week ago
horrible service. especially the manager. i do understand that you’re short of manpower however you should be professional. i simply asked for ice water god knows how many times you dont have to raise your voice in a condescending manner and not come back with my ice water. i also wanted to redeem my members ice lemon tea and your staff told me to wait. so i waited and no one came back.. to the point where i simply gave up. it wasn’t packed but at least do a follow up on each table to see if they need anything. i was so triggered when i raised my hand and the manager ignored lol.. really horrible service, regretted having my dinner there
Rated 5.0/5.0 a month ago
Suitable for large groups 30-40 pax, pre-order and food come relatively quickly.
Rated 1.0/5.0 a week ago
severely understaffed and end up I also get attitude from one of the staff . Will not mention name . same person was mentioned in other posts. understand u are overwhelmed with drinks are on the drink counter for 20min and no one serving the thirsty customers. while the food is good and I love swensen since young, I felt disappointed on the service level; I won't blame the staff but on the management for understaffed the outlet and l can see some staff not stepping up yet management did not see it.eventually letting the staff suffer on their behalf .I hope the management can wake up and see the situation else more customer will be lost.
Rated 4.0/5.0 a month ago
Visited on 16 Sep 2023 to have lunch with a friend. I love the double burger 🍔 😋
Rated 2.0/5.0 in the last week
Food was good but the service was terrible at bedok mall outlet. I was placed in the corner-most area right beside the entrance even tho there were several seats in the restaurant available. The seating area is warm and it was really hard and frustrating to get the attention of the staffs and even the store manager. I waved my hands a couple of times to get their attention to serve my dessert and for a good 5mins i didnt manage to get any attention at all! When i finally got the attention and acknowledgement of the manager, she turned around only to forget about my existence. I finally caught the attention of the cashier whom was kind enough to acknowlege my serving of dessert (ice cream) There were a couple of staffs and empty tables - I don't understand why the need to keep the customers in the queue waiting when they could actually be served to the tables to look at the menu so they could place their orders later on? Service here definately needs improvement. I will definately not want to revisit with this kind of service and endless waiting. By the way I visited at 8.16pm. It is 9pm now - 15mins from my start of the review and here I am still awaiting for my single scoop of ice cream. Utterly disappointing.
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