311 New Upper Changi Road, Bedok Mall Singapore 467360 #B2-05/34
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
$10 · Halal Certified · Restaurant · Western · Italian · Pizza
Monday: 11:00 AM – 10:00 PM Tuesday: 11:00 AM – 10:00 PM Wednesday: 11:00 AM – 10:00 PM Thursday: 11:00 AM – 10:00 PM Friday: 11:00 AM – 10:00 PM Saturday: 11:00 AM – 10:00 PM Sunday: 11:00 AM – 10:00 PMReport an error
Sorted by Relevance - 506 Reviews
Rated 4.0/5.0 2 months ago
Had been tried dine in here for many times since they opened. Had a mixed experience every time dine in here. Service as usual, need to continuous improvement. Most staffs seems like part timer/ students which we can’t expect much. Food is nice, hope can maintain the standard. Serving speed is fast compare to take away order. Now as they moved to mobile order, no physical menu given and hence a bit troublesome, as the mobile order page not very user friendly.
Rated 3.0/5.0 3 weeks ago
Ordered one regular size pizza. It's good. But waiting a full 40min for it is just not worth it. I don't know if they forgot about my order until later or something. But a pizza shouldn't take that long.
Rated 5.0/5.0 a year ago
Located at Bedok Mall, Basement B2. Pizza Hut is a crossroad of the escalator and, it is placed strategically beside KFC. Best eaten when the food is served, hot and crispy. The order will be using QRCode. Service is fast and you can seek help from the service crew. Pizza Hut do have special deals online or self collect.
Rated 1.0/5.0 in the last week
I ordered online for self collect, when collected, as afternoon, almost empty on all tables for dine in, I want to eat in, but the staff rejected me they said ordered online cannot dine in because the price is different, even almost all the tables are empty. will not order again from you.
Rated 3.0/5.0 a year ago
Kids friendly place. Order a main course and get a kids meal for free. The regular pizza cost minimally $22 and is rather small. Taste is what you would expect from Pizza Hut. Good service and average food.
Rated 5.0/5.0 4 months ago
Staff friendly and helpful. Counter staff need more regular training and videos footages at the counter must be regularly viewed to maintain good customer service in SIngapore. Can improve customer services.
Rated 1.0/5.0 8 months ago
Haven't dine in the restaurant itself for some time and decided to do so. But I fortunately this turned out to be a big mistake. - No one at the entrance to show you your table we had to ask. - Ordered through their online menu and was greeted with a POS error. - When staff brought the pizza out, instead of putting the pizza on the table, staff wanted me to grab the foam board beneath the hot pizza pan and take it off her hands directly instead while on the way to another table. - Spoke to the manager about this and she said they trained this staff many times but no use. Well, maybe your training methods need to change. - Staff stands around with their backs facing the floor and thus not observing the customers. They are super engrossed in the cutleries instead. - Onion ring tastes burnt. - Pizza Hut Bedok Mall also keeps a pet fly that likes to interact with me and my food.
Rated 5.0/5.0 3 months ago
Service was execellent! I would have given it 6 stars if I could. A trainee by the name of Yip was extremely friendly and kind when serving us, he answered any questions I had with much clarity and was very helpful overall. His presence really enhanced my experience and brought my meal to new heigts, his vibe made a massive improvment to the atmosphere. I hope to see Yip again the next time I visit!
Rated 1.0/5.0 in the last week
Overall, very disappointing. Paid for service charge even though barely any service was received. Very little food for the price paid. Shout out to Jenny for being the ONLY attentive and caring staff who bothered to help attend to our needs despite being busy with her own task (like making the drinks and getting the utensils). She’s the only person that made this place bearable.
Rated 1.0/5.0 3 months ago
I need to highlight a terribly unpleasant experience with CHERRY of Bedok Mall branch. I had a personal pizza to redeem from a survey I had participated which prompted the purchase. First, she asked when was the survey done and I said there was no expiry. In fact there was no minimum indicated but I was planning to purchase more so was not an issue. However, she seemed suspicious of my redemption so I showed her the redemption code. Then she said there would be a minimum $20 order and that I can choose from a variety of flavours including classic and the same applies for my free pizza. I ordered about $30 worth and when I chose Super Supreme for the redemption personal pizza, she said I needed to top up $3. When I asked why the need for top-up since she had already told me earlier about the flavours I could choose from and her response was that she ASSUMED I was dining in and since I was requesting to take away, there would be a $3 top-up. What gave her the assumption? Should not she ask when I had queried on the flavours? I asked to escalate to the manager to waive it and she claimed to be the manager but that she would also call her management about it. Then she went behind the counter, leaving me and the queue of people behind me. Thankfully another staff took the initiative to take over the counter. After waiting for 10min and my follow-up, she came back with the same, this time with worse arrogance and that she already informed the management of the incident. So she had actually used the 10min to spin her own story to the management instead of seeking waiver which she had said she would ask. I said I will have to raise this case, and she started to get aggressive and raised her voice and about to draw a crowd. Firstly, she made it very difficult to redeem the complimentary pizza instead of welcoming it. Then she provided the wrong information and yet was arrogant and aggressive about it. I am shocked that she is made a manager yet as a manager of a branch, not only is she totally lacking in customer-service, she is totally unwelcoming and rude. She is a shame and should be disqualified! I will never visit this branch at Bedok Mall and may reconsider my patronage of Pizza Hut from this point.
Rated 4.0/5.0 a month ago
Dropped in for a quick dinner. Staff were friendly and service delivery was prompt.
Rated 5.0/5.0 2 weeks ago
Went to pizza hut bedok yesterday with my family to have lunch. I was amazed how the staffs accommodate us with outstanding service most specially from Sylvia. She is very helpful with all our request and needs. Having a good meal with my family and with an extra mile service from the staffs was an amazing experience. Keep it up Team Pizza Hut Bedok Mall.
Rated 4.0/5.0 4 weeks ago
We greatly appreciate the interior design of this establishment, particularly the elegant semi-curved sofa seats on the side. We were attended to by Slyvia and another young gentleman, and we are highly satisfied with their exceptional service. Their friendly and inviting smiles were truly a testament to their exceptional customer service. It would greatly enhance our dining experience if they were to continue wearing those warm smiles, as it undoubtedly adds an extra layer of joy and satisfaction to our visit to the establishment. Please take a moment to look at the pictures I have taken, which serve as a testament to the sheer delight I experienced while savoring their delectable dishes. Highly-recommended!
Rated 5.0/5.0 in the last week
Yesterday was my birthday, i celebrated with my husband... we loved the food and we enjoyed our meal... you have an awesome service. The lady attended to us is Sylvia, she is very nice and patient in explaining the menu, she is very attentive and helpful. We would definitely visit your shop again... good job guys
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