McDonald’s @ Serangoon Avenue 3
267 Serangoon Ave 3, Singapore 550267 #01-37
Classic, long-running fast-food chain known for its burgers & fries.
$6 · Halal Certified · Fast Food · Singaporean · Western · Dessert · Vegetarian · McSpicy Burger
Monday: Open 24 hours Tuesday: Open 24 hours Wednesday: Open 24 hours Thursday: Open 24 hours Friday: Open 24 hours Saturday: Open 24 hours Sunday: Open 24 hours
Report an errorReviews on Google (4.1/5.0)
Sorted by Relevance - 1257 Reviews
Freddy Teo
Rated 2.0/5.0 a year ago
My usual fish fillet's taste was consistent here, it was a comforting and gratifying meal and this place is vry clean, hygienic, neat and tidy that obviously attracted large neighbouring crowd to patronize them, it's a place where u know your food standard well and you will not be dissapointed. Business was unusually boom on a early Saturday evening, aside from diners, take away and food delivery guys were all seen packed at the food distribution counters. Upon making my payment online I discovered that I forgot to bring my credit card therefore have to make cash payment at the counter, there came a indian lady with grey polo t shirt uniform I guess must be the manager or team leader or something, I asked for payment she reluctantly waved at me to come over to the counter w/o eye contacts or verbal conversation looking at her poker face showed me a very unwelcoming attitude, throughout payment making there's not even a word of Thank You, which sometimes make me think that am I here for a charity of free food distribution that she gotten so ignorant of me, or is it due to her work fatigue that end up making her face soured, as for customer service you have to interact and be polite to your customers isn't it right??? It's really No point for you to hang around instead of going to rest if you are fatigue than to showed your soured face to the whole world, did they offended you?they are your paid customers. It was truly a bad experience for the customer service and simply spoiling one's day as this is our neighbourhood where regular customers comes by everyday.
Li Wen Tan
Rated 1.0/5.0 3 months ago
Actually so disappointed with this McDonalds outlet. I’ve been coming here for many years. Probably since my kindergarten days. They’ve always had an issue with missing out on items / inaccurate orders. The most disappointing was when I’ve feed backed to them, yet didn’t receive a reply / or a follow up. I guess that’s how McD gets richer LOL. 24 Aug 22 - Ordered an additional scrambled egg ($2.60) with the breakfast deluxe, didn’t receive it. Lodged a report via the McD app. No response. 10 Oct 22 - Ordered a Box B $8.10, didn’t get it with my order. By the time I reached home it was 340AM, so I didn’t want to go back. Contacted their feedback app, no response. So utterly disappointing. Since other outlets, when they’ve missed out on various components on the order, and when I’ve left a feedback via the app. I usually get a phone call by the next day. The matter gets rectified in a day. I don’t know why the Serangoon outlet simply does not care about upholding good customer service. Especially when it’s hard to go back to the outlet since one may be in a rush. It’s inconvenient, which is why I leave a feedback and let them get back to me, so that the situation can be fixed. Some might say it’s just $10.70, it’s still hard earned money. Times are tough now and every cent counts. So if you want to head down to this specific outlet CHECK. YOUR. ORDERS. BEFORE. LEAVING. Since the staff always miss out on items and the management doesn’t bother to follow up by contacting you. You’ll never get your money back.
Jes Kang
Rated 5.0/5.0 2 months ago
Very cosy and clean place. First time here. Crew (In her early 60s wearing black uniform with a cap) is friendly and went an extra mile to take warm water for my toddler after hearing that the water is cold . Efficient payment etc service
David Ng
Rated 4.0/5.0 2 months ago
If you want a McDonald outlet that is less crowded, this is a good place. This outlet has quite a lot of seats and, as it is in a housing estate, the crowd is smaller. But do note that this place does not have the McCafe.
Benjamin Ong
Rated 5.0/5.0 2 months ago
I only had coffee while my granddaughter had set meal for breakfast. Very delicious! Staff very cheerful and efficient! Nice outlet too!
Ant Tan (Ant)
Rated 5.0/5.0 8 months ago
The dbl fish burger is soft and tasty! Only thing is that a little “off” the burger stack per first pictured. Crowded on Monday late evening which is rare, usually crowds will go to the Nex outlet.
卫米
Rated 1.0/5.0 6 months ago
I was waited for my order 2676 and waited for 20mins for a order strawberry sundae and black tea. I approach the staff 2 times about my order but nobody attend to my order, may I know is this customer satisfaction is your service .
Goodluck
Rated 3.0/5.0 2 months ago
Food is okay, but the waiting time is about 25 mins after my order time which is quite long for a fast food restaurant. My friends have all gotten their food in about 5-10mins when they placed their order around the same time. When I went over to check out, my number is already missing from the screen, and I reminded them to check, then one of the staff checked and put the burgers onto the tray. The burger was all the while there but they missed the order. After delivering to table, they also missed out butter/spoon for the corn 🤦🏻♂️
Olivia Tan
Rated 1.0/5.0 2 months ago
I am an avid customer of McDonald's, usually visiting at least 4 times a week. I felt compelled to share a disappointing experience I had during my most recent visit. I ordered an ice cream which, to my dismay, arrived melted and the serving size was less than half a cup. When I brought this issue to the attention of the manager, Ms. Ashatina, her response was quite disheartening. She insisted that the melted state and the small serving size of the ice cream were normal, which contradicts my numerous previous experiences as a regular customer. What's more, her tone was unnecessarily loud. Although she offered a replacement, it was even less than the initial serving - a fact I documented with a photograph. I refused the ice cream and requested for a refund which I waited without success. She suggested I file a complaint through the app if I was not satisfied. I feel strongly that every customer should receive a quality products synonymous with the McDonald's brand. I hope my feedback will be taken seriously for the betterment of future customer experiences. Very disappointed.
Fame Firmeza
Rated 1.0/5.0 6 months ago
I ordered the double black pepper fillet o fish but got a normal one with Tartar sauce instead. This is the second time they screwed up my order. Kitchen staff obviously not paying attention or they just can't be bothered....
Loan Le
Rated 1.0/5.0 a month ago
I had a very bad service and experience at this place. While I was waiting for my order quite long then I saw a girl namely Ashatina in grey shirt so I asked her help but she showed me not nice attitude. Few minutes later I saw that girl was yelling at a woman staff - her coworker so I guess she should be manager. How can a manager having that attitude and prove terrible service like this. I don’t want to come back this shop again. I am not paying for this kind of bad experience. I will go to another place definitely even though I need to go a little bit far.
jayden
Rated 5.0/5.0 5 months ago
My all time favourite Double Mcspicy is consistently delicious here. Patty is always cripsy on the outside and right amount of mayonnaise and ingredients. Fries at this outlet is always crispy and hot. Tables are also clean and air-con here is power! Good to come here for meetings especially on a sunny day to cool down. Plenty of parking~ outdoor and multi-storey.
YY Lee
Rated 3.0/5.0 3 months ago
Food is fine, orders are okay. But please.. at least have the decency to fill up the fries properly. Each time I order, it’s only 70-80% filled and I have request for you to fill it up properly. Come on, it’s probably one of your cheapest most profitable products. It wouldn’t hurt you to fill it up to its deserved size considering the prices you are now charging
Isabell Soo
Rated 5.0/5.0 2 months ago
Didn't manage to catch the host name but she was superb at hosting a party for adults lol. I can't believe I can still celebrate my birthday at McD at 36yo. There were games and goodie bag plus a private area! Easily the best birthday ever! Recommended!!
Jin Hui Wen
Rated 1.0/5.0 in the last week
Worst take out experience ever on 31 Mar 2024 . Ordered at 19:10 and I got the food 20:00. The restaurant was clearly overwhelmed with orders. Mc D should consider stopping online delivery orders at peak hours. I pity the staffs. Icing on the cake, the fries were soggy as they have already been preped for a while waiting to be packed and no condiments (curry sauces which are in the pick list and the chilli sauces which are standard). I will stop patronising. Very dissapointed.
JAO JAO
Rated 1.0/5.0 a month ago
This 24HR McDonald's is one of my favorite branches in SG,with a super clean environment and professional, passionate staffs ,must visit here ! Update on 3rd March 2024: Extremely dissatisfied, McDonald's has repeatedly forgotten to include the apple slices in my order, not to mention forgetting the syrup and ketchup. This is not the operational standard one would expect from a large corporation.
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