KFC @ Novena Square
238 Thomson Road Novena Square Singapore 307683 #01-17
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
$9 · Halal Certified · Fast Food · Chicken · Western · Dessert · Fried Chicken
Monday: 7:00 AM – 10:00 PM Tuesday: 7:00 AM – 10:00 PM Wednesday: 7:00 AM – 10:00 PM Thursday: 7:00 AM – 10:00 PM Friday: 7:00 AM – 10:00 PM Saturday: 7:00 AM – 10:00 PM Sunday: 7:00 AM – 10:00 PM
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Sorted by Relevance - 307 Reviews
Jolene Yang
Rated 1.0/5.0 8 months ago
Ordered 5 bucket separate without meal + 3 whip + 3 root bears initially. Cashier added in the meal of the 5 bucket instead which led me having to pay more. Additionally, the lady said that there was no refund in the first place. (Keep pushing it that we wanted it for take away). Finally, she refunded us the 3 whips & 3 root bears. Very bad service.. still! I ordered 3 drum sticks 2 thighs but received 1 drumstick 3 thighs & 1 wing.
Vivian Foo
Rated 3.0/5.0 4 months ago
Tried the satay crunch box. It came with two pieces of chicken, two chicken tenders, a regular whipped potato and regular fries. The satay crunch was pretty disappointing, both the chicken and sauce were lacklustre. The sauce was watery, chicken was crispy but bland. Chicken tenders were not bad, pretty juicy and flavourful. Just go for the original chicken in future. Service was a bit slow.
Sean Goh
Rated 1.0/5.0 4 weeks ago
I bought a 8 pcs Bucket with a medium size Fries and Cole Slaw from KFC Novena Square. To my disgust, there were 2 pieces of spicy Drumsticks that were more like drumettes. The size of other chicken were quite small too. KFC, this is unacceptable. Texas Chicken is way better than you guys in terms of size and value. The M size fries was also kind of small. I don't think we ever want to step into KFC again.
yvonne zhang
Rated 1.0/5.0 4 months ago
Super slow service. Can see the staffs are taking their own sweet time. It’s been more than 11 mins and yet we have not gotten our food. Worst still, we still can see staff walking around and talking to others staff in the premise.
Nur Rashiqa
Rated 1.0/5.0 4 weeks ago
The chicken & fries is hard definitely not crunchy at all. Chicken skin is not golden brown infact burnt color. The service crew prepared the food in tray but take a couple of minutes to serve them. I frequent the restaurant but today's food is so disappointing. Quality control of food is not taken seriously.
Ovelle .C
Rated 5.0/5.0 6 months ago
KFC tasted the same as usual. Food served hot. Uncle Kuan at the cashier was really friendly and helpful.
Lin Lin
Rated 2.0/5.0 9 months ago
Ah. How far KFC has fallen. Chicken are not quite warm, they are pretty small and dry. They are not even comparable to the other chicken chains. Even the hawker center western food can do a better job. Even the super market frozen fried chicken is better with the air fryer. They encouraged us to use the website to order but it hung and was super buggy. Staff here is decent I think. Minimal contact. 1 extra star for them. Avoid KFC. So many years but you decided to cut cost and lose.
Bryan Chng
Rated 5.0/5.0 3 months ago
Hello! After my morning appointment, I strolled around the mall deciding what to have for lunch. The staff members, who were all seniors, welcomed me with their smiles and made me feel truly valued as a customer. It's heartening to see that despite the rise of automation, KFC Novena maintained the human touch over the counters. I am writing this review to encourage both KFC Novena and the senior staffs member! Thank you KFC Novena
s e
Rated 1.0/5.0 2 months ago
worked at this KFC branch few years back. the staff are really rude to first timers and i was not even given any proper training due to the horrendous lack of staff. Luckily this was not my first job experience or else it would have been really bad. My job was only to pack food and I was not taught cooking/kitchen jobs or even allowed near the cashiering machine. Back then there were 2 other staff called Serene and another old lady who refused to let me learn how to cashier even when i asked if they could teach me. One day i was wondering why there was absolutely NO other staff member except myself and the manager- female philippino. The manager told me to do cashiering for the entire day while she did the kitchen stuff but obviously that did not work out well and I got scolded and shouted at by many customers for being slow. I was the only one who had to do cashiering, pack the food, heat up the food and even delivery orders. Somehow I also became a chef when the manager was MIA. And all these without any help or guidance. The kitchen is incredibly dirty and unhygienic, do not recommend anyone to eat here The ruddest staff there would have to be the malay SHEILA/SHELIA (? dont rmb the spelling). On my first day when she arrived she started screaming at me for being slow. Memorising the menu doesnt take 5 minutes. If you knew I was a newcomer then help and guide instead of taking your anger out on others. I quit after a month because I had many burns from mishandling/broken equipment. The manager still had the audacity to ask me to work longer because I was 'needed'.
Javier Tan
Rated 3.0/5.0 4 months ago
Food was missed out! Also the staff was new and took awhile to serve us! Manager need to help a little bit more!
Lina Hadiwijaya
Rated 2.0/5.0 in the last week
Many people waiting for their food. The staff worked quickly . But i really disapointed because when arrived home, i couldnt find my potato fries even there was printed in the slip. It was $4.5. Lesson : You must check by opening the box there before you go home.
Local Guide
Rated 1.0/5.0 a week ago
Plus: - The app deal is truly value for money. Kudos to the Marketing team. Minus: - Poor service crew, lacking in common sense. Situation: Takeaway orders require customers to fill their own drink with the cup provided. With my hands full, I requested for the staff to help fill my drink in their kitchen instead. Staff rejected, and insisted I had to fill it myself despite explaining. Long story short, I stood firm. She caved in, got an elderly colleague to follow up. Sign of her unwillingness to do it herself. Improvement opportunity: It would make more sense (e.g. for efficiency) and bring an enjoyable experience to customers if takeway customers can have their drinks filled by the staff instead. It will not make sense to have an outlet looked pack but in reality having dine-in and takeaway customers queuing to fill their own drinks, thus turning away potential customers. Food for thought: I dont see delivery riders having to fill drinks for their customers. If the crew can do it for delivery orders, why not takeaways too? Both are essentially takeaways, arent they?
Priya Slaton
Rated 1.0/5.0 2 weeks ago
when i was eating food i found a cockroach crawling towards my food on the table! when staff came to clean up my food they spilled my leftover coffee on the floor! he left the coffee on the floor and never cleaned it up, it’s lying there right now and nobody is cleaning it and cleaner is gone.
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