238 Thomson Road Novena Square Singapore 307683 #01-17
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
$9 · Halal Certified · Fast Food · Chicken · Western · Dessert · Fried Chicken
Monday: 7:00 AM – 10:00 PM Tuesday: 7:00 AM – 10:00 PM Wednesday: 7:00 AM – 10:00 PM Thursday: 7:00 AM – 10:00 PM Friday: 7:00 AM – 10:00 PM Saturday: 7:00 AM – 10:00 PM Sunday: 7:00 AM – 10:00 PMReport an error
Sorted by Relevance - 307 Reviews
Rated 1.0/5.0 8 months ago
Ordered 5 bucket separate without meal + 3 whip + 3 root bears initially. Cashier added in the meal of the 5 bucket instead which led me having to pay more. Additionally, the lady said that there was no refund in the first place. (Keep pushing it that we wanted it for take away). Finally, she refunded us the 3 whips & 3 root bears. Very bad service.. still! I ordered 3 drum sticks 2 thighs but received 1 drumstick 3 thighs & 1 wing.
Rated 3.0/5.0 4 months ago
Tried the satay crunch box. It came with two pieces of chicken, two chicken tenders, a regular whipped potato and regular fries. The satay crunch was pretty disappointing, both the chicken and sauce were lacklustre. The sauce was watery, chicken was crispy but bland. Chicken tenders were not bad, pretty juicy and flavourful. Just go for the original chicken in future. Service was a bit slow.
Rated 1.0/5.0 4 weeks ago
I bought a 8 pcs Bucket with a medium size Fries and Cole Slaw from KFC Novena Square. To my disgust, there were 2 pieces of spicy Drumsticks that were more like drumettes. The size of other chicken were quite small too. KFC, this is unacceptable. Texas Chicken is way better than you guys in terms of size and value. The M size fries was also kind of small. I don't think we ever want to step into KFC again.
Rated 1.0/5.0 4 months ago
Super slow service. Can see the staffs are taking their own sweet time. It’s been more than 11 mins and yet we have not gotten our food. Worst still, we still can see staff walking around and talking to others staff in the premise.
Rated 1.0/5.0 4 weeks ago
The chicken & fries is hard definitely not crunchy at all. Chicken skin is not golden brown infact burnt color. The service crew prepared the food in tray but take a couple of minutes to serve them. I frequent the restaurant but today's food is so disappointing. Quality control of food is not taken seriously.
Rated 5.0/5.0 6 months ago
KFC tasted the same as usual. Food served hot. Uncle Kuan at the cashier was really friendly and helpful.
Rated 2.0/5.0 9 months ago
Ah. How far KFC has fallen. Chicken are not quite warm, they are pretty small and dry. They are not even comparable to the other chicken chains. Even the hawker center western food can do a better job. Even the super market frozen fried chicken is better with the air fryer. They encouraged us to use the website to order but it hung and was super buggy. Staff here is decent I think. Minimal contact. 1 extra star for them. Avoid KFC. So many years but you decided to cut cost and lose.
Rated 5.0/5.0 3 months ago
Hello! After my morning appointment, I strolled around the mall deciding what to have for lunch. The staff members, who were all seniors, welcomed me with their smiles and made me feel truly valued as a customer. It's heartening to see that despite the rise of automation, KFC Novena maintained the human touch over the counters. I am writing this review to encourage both KFC Novena and the senior staffs member! Thank you KFC Novena
Rated 1.0/5.0 2 months ago
worked at this KFC branch few years back. the staff are really rude to first timers and i was not even given any proper training due to the horrendous lack of staff. Luckily this was not my first job experience or else it would have been really bad. My job was only to pack food and I was not taught cooking/kitchen jobs or even allowed near the cashiering machine. Back then there were 2 other staff called Serene and another old lady who refused to let me learn how to cashier even when i asked if they could teach me. One day i was wondering why there was absolutely NO other staff member except myself and the manager- female philippino. The manager told me to do cashiering for the entire day while she did the kitchen stuff but obviously that did not work out well and I got scolded and shouted at by many customers for being slow. I was the only one who had to do cashiering, pack the food, heat up the food and even delivery orders. Somehow I also became a chef when the manager was MIA. And all these without any help or guidance. The kitchen is incredibly dirty and unhygienic, do not recommend anyone to eat here The ruddest staff there would have to be the malay SHEILA/SHELIA (? dont rmb the spelling). On my first day when she arrived she started screaming at me for being slow. Memorising the menu doesnt take 5 minutes. If you knew I was a newcomer then help and guide instead of taking your anger out on others. I quit after a month because I had many burns from mishandling/broken equipment. The manager still had the audacity to ask me to work longer because I was 'needed'.
Rated 3.0/5.0 4 months ago
Food was missed out! Also the staff was new and took awhile to serve us! Manager need to help a little bit more!
Rated 2.0/5.0 in the last week
Many people waiting for their food. The staff worked quickly . But i really disapointed because when arrived home, i couldnt find my potato fries even there was printed in the slip. It was $4.5. Lesson : You must check by opening the box there before you go home.
Rated 1.0/5.0 a week ago
Plus: - The app deal is truly value for money. Kudos to the Marketing team. Minus: - Poor service crew, lacking in common sense. Situation: Takeaway orders require customers to fill their own drink with the cup provided. With my hands full, I requested for the staff to help fill my drink in their kitchen instead. Staff rejected, and insisted I had to fill it myself despite explaining. Long story short, I stood firm. She caved in, got an elderly colleague to follow up. Sign of her unwillingness to do it herself. Improvement opportunity: It would make more sense (e.g. for efficiency) and bring an enjoyable experience to customers if takeway customers can have their drinks filled by the staff instead. It will not make sense to have an outlet looked pack but in reality having dine-in and takeaway customers queuing to fill their own drinks, thus turning away potential customers. Food for thought: I dont see delivery riders having to fill drinks for their customers. If the crew can do it for delivery orders, why not takeaways too? Both are essentially takeaways, arent they?
Rated 1.0/5.0 2 weeks ago
when i was eating food i found a cockroach crawling towards my food on the table! when staff came to clean up my food they spilled my leftover coffee on the floor! he left the coffee on the floor and never cleaned it up, it’s lying there right now and nobody is cleaning it and cleaner is gone.
60 Jurong West Street 91, Singapore 649040 #01-02
1 Jurong West Street 74 Gek Poh Ville Singapore 649149 #01-02
1 Jurong West Central 2 Jurong Point Singapore 648886 #01-30
501 Jurong West Street 51 Singapore 640501 #01-257
18 Yung Ho Rd, Singapore 618591
21 Jurong East Street 31, Jurong East Sports & Recreation Centre Singapore 609517 #02-01
253 Choa Chu Kang Ave 1, Singapore 680253 #01-02
Choa Chu Kang Ave 4 Lot 1 Shoppers' Mall Singapore 689812 #B1-28/29
21 Choa Chu Kang North 6 Yew Tee Point Singapore 689578 #01-19/20
1 Bukit Batok Central Link West Mall Singapore 658713 #01-24/25/43
2 Bukit Batok West Ave 7, Singapore 659003 #01-09A
35 Jln Mas Puteh, Singapore 128635
17 Petir Road, Hillion Mall Singapore 678278 #B2-55/56
1 Jelebu Road Bukit Panjang Plaza Singapore 677743 #02-12/13
3155 Commonwealth Ave West Clementi Mall Singapore 129588 #B1-32/33
524A Jelapang Rd, Singapore 671524 #01-04
500 Dover Road Singapore Polytechnic Canteen 5 Stall 3 Singapore 139651
1 Woodlands Square Causeway Point Singapore 738099 #01-40
80 Mandai Lake Rd, Singapore 729826
80 Mandai Lake Rd, Singapore 729826
Blk 888 Woodlands Drive 50, Singapore 730888 #01-729
370 Alexandra Road Anchorpoint Singapore 159953 #01-15/16
Blk 7 Jalan Bukit Merah, Singapore 150007 #01-4436
162 Bukit Merah Central, Singapore 150162 #01-3555
30 Sembawang Dr, Sun Plaza, Singapore 757713 #01-25
1 Maritime Square HarbourFront Centre Singapore 099253 #02-83/84
Blk 701A Yishun Ave 5, Singapore 761701 #01-02
302 Tiong Bahru Rd, Singapore 168732 #B1-133/134
301 Upper Thomson Rd, Singapore 574408 #02-24/30,33/38
14 Scotts Road, Far East Plaza Singapore 228213 #01-06
133 New Bridge Road, Chinatown Point Singapore 059413 #01-35
68 Orchard Road Plaza Singapura Singapore 238839 #B1-21/22
Blk 715 Ang Mo Kio Ave 6, Singapore 560715 #01-4000
9 Bishan Place, Junction 8 Shopping Centre Singapore 579837 #01-21
Blk 190 Lor 6 Toa Payoh, Singapore 310190 #01-578
200 Victoria Street Bugis Junction Singapore 188021 #B1-09
180 Kitchener Road City Square Mall Singapore 208539 #B1-29/30
102 Towner Rd, Singapore 322102 #01-246/248
6 Potong Pasir Ave 2, Potong Pasir Community Club Singapore 358361 #01-05
Blk 261 Serangoon Central Dr, Singapore 550261 #01-15
23 Serangoon Central Nex Singapore 556083 #B1-32/33
1 Hougang Street 91, Singapore 538692 #01-24/25
190 Stadium Blvd, Singapore 397800
90 Hougang Ave 10 NTUC Hougang Mall Singapore 538766 #01-19
Blk 277B, Compassvale Link, Kopitiam City Singapore 542277 #01-13(04)
1 Seng Kang Square Compass One Singapore 545078 #B1-15
11 Tanjong Katong Rd, Singapore 437157 #01-50/51
118 Rivervale Drive Sengkang New Town Singapore 540118 #01-31
11 Rivervale Crescent Rivervale Mall Singapore 545082 #01-36
901 East Coast Road, 7 Siglap Shopping Centre Singapore 459104
80 Marine Parade Road Parkway Parade Singapore 449269 #01-11A
168 Punggol Field Punggol Plaza Singapore 820169 #B1-02/03
Blk 632 Bedok Reservoir Rd, Singapore 470632 #01-872
823A Tampines Street 81, Singapore 521823 #01-02
1 Pasir Ris Central Street 3, White Sands Singapore 518457 #01-14/15
3 Simei Street 6 Eastpoint Mall Singapore 538883 #01-02/03
1 Pasir Ris Close, Singapore 519599 #01-337
5 Tampines St 32, Tampines Mart Singapore 529284 #01-07/16
681, Punggol Drive Singapore 820861 #01-13
4 Tampines Central 5, Tampines Mall, Singapore 529510 #01-47
78 Airport Boulevard, Jewel Changi Airport, Singapore 819666 #B2-275/277
1 Joo Koon Cir, Singapore 629117 #01-25/26
501 Jurong West Street 51, Singapore 640501 #01-257
4 Bukit Batok Street 41, Singapore 657991 #01-32/33/34/35/36
30 Woodlands Ave 1, Singapore 739065 #01-01/02/18/19
883 Woodlands Street 82, Singapore 730883 #01-472
678a Woodlands Ave 6, Singapore 731678 #01-02/03
587 Bukit Timah Road, Singapore 269707 #01-04
1 Harbourfront Walk, Singapore 098585 #B2-32
133 Canberra View, Singapore 750133 #01-09
1 North Point Drive, Singapore 768019 #01-173/174
598 Yishun Ring Rd, Singapore 768698 #01-13/58
18 Yishun Avenue 9, Singapore 768897 #01-78/79
10 Paya Lebar Rd, Singapore 409057 #B1-14
208d New Upper Changi Road,, Singapore 464208 #01-01A
139 Tampines St. 11, Singapore 521139 #01-66