1365 Wilson Road North, Oshawa, On L1k 2z5 Unit 1
Louisiana-inspired fast-food chain known for its spicy fried chicken, biscuits & sides.
Halal Certified · Fast Food · American · Chicken · Beverages · Dessert · Western
Monday: 11:00 AM – 10:00 PM Tuesday: 11:00 AM – 10:00 PM Wednesday: 11:00 AM – 10:00 PM Thursday: 11:00 AM – 11:00 PM Friday: 11:00 AM – 11:00 PM Saturday: 11:00 AM – 11:00 PM Sunday: 11:00 AM – 10:00 PM
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Rated 1.0/5.0 9 months ago
I ordered 16 pcs family meal.. The size of the Chicken legs was a bit big with my thumb!! I asked the girl if its the regular size of a chicken legs and she said said it comes in different sizes but this small?? its really substandard chicken size!!! 16 pcs chicken and it fits in 1 box so imagine how small the chickens are..
Rated 5.0/5.0 2 months ago
It was really good location for me to eat fried spicy chicken. Very nice staff and location too. I went there many times this location but for last i was really impressed with food and management. I heard Manager is changed now so there improving service and food Quality. At the end i was really good time with friends to spend your valuable money at right location with tasty food. I loveeee spicy chicken sandwich.
Rated 1.0/5.0 3 months ago
I recently visited Popeyes Chicken with high hopes for a satisfying meal but ended up deeply disappointed and frustrated. My experience was marred by multiple issues, ranging from receiving cold chicken to encountering rude service. Needless to say, I will not be returning to Popeyes and will be exploring other options for my chicken cravings. Upon ordering a 16-piece family meal, my expectations were for a delicious, warm feast. Unfortunately, that was far from reality. Out of the supposed 16 pieces, I was given 10 pieces of cold chicken. Dissatisfied with this, I kindly requested the employee to avoid giving me cold chicken when she was preparing the remaining six pieces. However, despite my explicit request, I was still handed more cold chicken. This lack of attention to my request demonstrated a clear disregard for customer satisfaction. To make matters worse, the customer service I received was abysmal. The employee responsible for serving me not only failed to meet my reasonable request but also displayed a rude and unprofessional attitude. Even before I approached her about the cold chicken issue, she gave me dirty looks, which was both uncalled for and disrespectful. Such behavior from an employee is unacceptable and reflects poorly on the overall customer experience at Popeyes. Additionally, the composition of the meal was highly unbalanced. I discovered that my box was filled predominantly with drumsticks and wings, leaving me feeling cheated in terms of variety and value. The lack of assortment in the chicken pieces further added to my dissatisfaction with the entire experience. As someone who had planned to celebrate a birthday party with Popeyes Chicken, this experience was not only disappointing but also left a sour taste in my mouth. I expected a reliable and enjoyable meal, but instead, I received cold, inconsistent chicken, encountered a rude employee, and faced an unbalanced distribution of pieces. In light of these significant shortcomings, I will not be returning to Popeyes. Instead, I will be exploring alternative options for my chicken cravings, such as Mary Browns or churchs chicken. Popeyes has failed!!!!! to meet the basic expectations of a customer, and I cannot recommend it based on my personal experience.
Rated 1.0/5.0 4 months ago
Ordered a nuggets meal and was not impressed. Firstly, once I placed the order. The cashier went to the back and said something to the cook, as I watched and looked on. The cook was about to take use his hands to put the frozen nuggets in the fryer when the cashier said something to the cook and he took up the thongs to pick up the frozen nuggets. That was one issue I have. Don't these employees have proper training to understand the issue of contamination? It makes me wonder how often do they change their oil? And how they handle our food when we are not watching... These employees need to follow proper protocols when no one is looking not just when someone is watching. Once the cashier observed I was watching them, the food handling protocol changed. Once I collected the meal and went to my car to taste the nuggets. I was not impressed with lack of flavor again. I'm not sure what is going on with the batter they use to put on the chicken, however it was definitely missing. If you look sketchy workers and bland food. This place is for you. Restaurants need to step up as food prices are increasing everyday. Invest in your reputation and consistently produce the same quality and favorable food no matter which location a customer goes to. My too sense again. These chains need to step up and ensure their quality control people are holding the chain locations accountable to produce consistent good food. Otherwise, it will hit their bottom line. This is a turn off. And I will not be back to this location, first and last.
Rated 5.0/5.0 in the last week
Staff was amazing, the young lady was very attentive thing order. I asked for hot, blackened, ghost pepper sandwich. Did I mention it was hot, followed by a really hot dip, which made it hotter Just the way I like it
Rated 1.0/5.0 5 months ago
Came here at 9:40 pm, the store closes at 10pm as per the print out outside the door and google. There were still serving. The person says they don’t take any new orders! We close at 9:45. Then write 9.45 pm as your time! NOT 10:00 pm!!!!!
Rated 1.0/5.0 in the last week
The food was great. However, one of the employees was shouting at a lady (name Diksha) working there, loud and long enough for everyone to hear. It does not matter if she had made a mistake, he had no right to shout at her like that. We ended our meal early and left after asking Diksha to stand up for herself and to ask her co-worker to stop shouting. She was almost in tears by then.
Rated 1.0/5.0 a month ago
We just got out of this store! We placed our order and the girl working there rejected giving us the spicy sauce on the side! Which is our goto order(we always pay extra for the sauce always) but this Lady refused to do that completely and she’s training a new employee! & what a way to teach the new employee how to be sour to the paying customers! You guys Definitely need to teach your employees to be respectful towards customers who aren’t asking for free stuff but are actually paying for it! Recommend you guys to offer customer service module Training for her!! Thank you!
Rated 5.0/5.0 in the last week
Have a 15-minute or less waiting time for your order. I prefer to wait and have fresh items rather than eating a hard meat chicken. I usually come at night, so it's understandable that they don't have enough cooked items.
Rated 2.0/5.0 3 months ago
Asked for 4 orders of the Thursday special and specified one should be spicy. I came home and of course they didn't label the spicy one. I'm unsure at this point if they even made one of them spicy. Also, I asked if it would be possible to get a thigh or leg in substitution of a wing. Other locations don't have a problem with this request and seemingly at times will do it without me even asking when I've forgotten too. The person serving simply said they don't do that. Just not great customer service and a poor experience overall. Oh and I couldn't even do a survey if I wanted to because a receipt was not placed in my bag.
Rated 1.0/5.0 a month ago
Ordered this chicken tonight from the Wilson rd Oshawa location of Popeyes. It arrived as it appears in the pictures black dry as if it had been fried from leftovers from the night before four times. I called the store after spending $100 only to be told there’s nothing they could do for me, and that their chicken looked all right, I usually order from this location because it’s usually good the last few times that we’ve ordered from here it’s just gotten worse every time. Very very disappointed with this location. Customer service is terrible. I had my kids over for dinner and nobody could eat this chicken. It was so hard we couldn’t even bite into it so hard and dry . that was a waste of $100 and nobody ate. Beware, I will never ordered from this location again.
Rated 1.0/5.0 a week ago
I ordered my food online for pickup (with a 30 min buffer) I came to the location for the pickup time & they hadn't even started on my order. The employee lied to me and said she had just recieved my order. What's the point of ordering online if the food isnt ready on time? She refused to help me and said I had to wait an additional 15 mins. She was being kind of rude too. I've been to many locations and haven't had an issue but this locations employees work at a slower pace. Definitely not impressed. My advise to others? Don't bother ordering ahead and if you can, avoid this location overall. 0/10 I would not recommend this location to anyone.
Rated 2.0/5.0 a month ago
Sorry to say we found this location very dirty… floors were sticky and dirty… my shoes stuck to floor then I looked further and noticed the floors were dirty in a number of areas and tables were also dirty and not cleaned up. There were only two customers seated and we were only ones there ordering takeout. I mentioned it to the employee that took our order and she looked at us like we had three heads… as if it was wrong to point it out that maybe someone could come out from behind counter and tidy up. If they allow that much dirtiness to show for patrons to see then I don’t want to think about what it is like where food is prepared. We really lost our appetite. So needless to say between the unfriendly staff that really didn't seem to care and the dirty atmosphere… our family will not be back.
Rated 2.0/5.0 4 months ago
Visited the store, lady at the front seemed not interested at all. Did not feel welcomed! A smile or providing info on the menu is free, servers should learn! There was a Monday special that I saw after exiting the store they front counter help did not say anything. The two ladies were more interested in their personal conversation then the customer
Rated 1.0/5.0 2 weeks ago
Diksha worked at cashier need customer service training. I have ordered spicy chicken. However she gave me mild chicken instead of spicy. Chicken tast was soo bad. She constantly argued to prove me wrong. Very bad experience overall. Very disappointed with customer service. Manager please train your staffs
Rated 3.0/5.0 a month ago
During my visit to Popeyes yesterday with friends, we enjoyed the good food and pleasant atmosphere. However, our experience was marred by the behavior of the staff member who took our order around 10:30 PM. She appeared disinterested and was somewhat rude when I politely requested to add an extra side dish to our order. Additionally, when my friend inquired about available side options, the staff member directed her to check the screen herself, lacking helpfulness. Despite our calm demeanor while ordering, the attendant's demeanor remained unpleasant. While acknowledging that everyone has off days, her attitude was disappointing and could have led to a less enjoyable experience for others less patient. Despite this, overall, our experience at the restaurant was enjoyable.
Rated 1.0/5.0 2 months ago
My wife and I ordered a 4-piece chicken meal, and one of the pieces (the breast part) tasted terrible! The chicken tasted like it had been spoiled and refried. The lady on duty on February 10, 2024, at 3 pm was very rude, telling us that all chicken tastes the same! This isn't the first time we've ordered from Popeyes at this branch, but today was different. The customer service was really bad; instead of apologizing for the inconvenience and potential food poisoning they could cause, they argued that the food was fine. They even told me that when ordering, I should have specified not to include the breast. This lady has told me rudely what she has supposed to do.
Rated 1.0/5.0 a month ago
The lady on the cash gave me attitude and not interested to explain. Myself and my daughter chosen to dinein but when we seat on the table it is filthy. We told the other employee and he came and clean the table. I suggest whoever is the owner of this place better closely supervise your staffs and proper followups required. We really don't want to come again even if this location the closest to us !!!
Rated 5.0/5.0 a month ago
Kudos to the crew for seeing through the orders on a busy day. The wait was long but the crew is doing their best to handle it well. Their task is not the easy so we have to understand them as it is not their fault that the line was long and orders came in big.
Rated 4.0/5.0 a week ago
I stopped by the other day because I was craving chicken nuggets, I got an 8 pack. It was right around noon and the nuggets were prepared fresh as there were none in the warming tray. After about five minutes, I was off for a parking lot lunch. The nuggets were on the small side, but, were fresh, hot, crispy and moist inside. Paired with a packet of Blackened Ranch and a packet of Bayou Buffalo they were pretty great.
Rated 3.0/5.0 in the last week
We ordered for take out. One-2 piece spicy chicken combo and a spicy chicken sandwich combo. Got home, the sandwich was good, however the pieces of chicken didn't smell or taste right , smelt off. I called the restaurant to tell them, they insisted that the chicken was okay. I went back to the restaurant to get a refund. They were still insisting that the chicken was good. I insisted on a refund. After 10 minutes of waiting the girl finally went to the cash register and issued me a refund for the 2 piece chicken combo. Will be a very long time before I ever go back to any Popeyes.
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