KFC @ City Square Mall
180 Kitchener Road City Square Mall Singapore 208539 #B1-29/30
Restaurant chain known for its buckets of fried chicken, plus combo meals & sides.
$9 · Halal Certified · Fast Food · Chicken · Western · Dessert · Fried Chicken
Monday: 7:00 AM – 10:00 PM Tuesday: 7:00 AM – 10:00 PM Wednesday: 7:00 AM – 10:00 PM Thursday: 7:00 AM – 10:00 PM Friday: 7:00 AM – 10:30 PM Saturday: 7:00 AM – 10:30 PM Sunday: 7:00 AM – 10:30 PM
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Sorted by Relevance - 368 Reviews
Shaun Nova
Rated 2.0/5.0 10 months ago
Ordered a zinger stacker box meal, and they didn't tell me when my order was ready, turns out it had just been sitting there for nearly 10 mins. The chicken wasn't cooked properly and was of poor quality (much much worse than the chicken you would find in Australian KFC's). The chips were cold. The restaurant was very very clean, which was probably the best i can say about my experience.
CHENGWEI XU
Rated 1.0/5.0 2 weeks ago
Here The food is so bad. Cold and hard. I tried my best to swallow but had to wasted some.
tomyumdumpling
Rated 5.0/5.0 a year ago
Visited the KFC fast food restaurant during dinner time. Although there is a crowd, we still managed to get seats! There was a queue for both the counter and the kiosk, so I ordered through the KFC app! The waiting time for the food was relatively short and the staff is quite friendly! I tried the cheesy melts and it tastes quite good! Overall, a good dining experience.
Swati Kollipara
Rated 1.0/5.0 a week ago
Very disastrous way of organising the food.... the shift manager is absolutely resting in the office and not even bothered on wats ready and wat is needed to be cooked... Waited for 40min for a single order... after continuous follow up for every 10min I clearly asked bfr ordereding that I only need thighs and legs and the person on the counter said yes... and wat u see is nothing is available... Pathetic experience
Stephy Lim
Rated 1.0/5.0 a week ago
I have no idea what the staffs are doing. 3 people standing there staring blankly when the orders are stacking. No manager is here to handle anything. Fries were cold. WORST THING IS CHEESE FRIES WITH LITERALLY A SQUEEZE OF CHEESE. IS SO PATHETIC.
Henry Cheng
Rated 4.0/5.0 9 months ago
Hearty, crispy fried chicken done very well. The outlet is quite small but the service is quite fast and efficient. Quite standard in terms of the food quality and taste. Tasty original fried chicken as always.
Martin Lee
Rated 4.0/5.0 5 months ago
The chicken is good but the service isn’t that great Bad attitude
allen cheh
Rated 1.0/5.0 6 months ago
Can you please train your staff to be double checked the order before giving to customers? I don't mind when they do things very slowly because i understand most of them are kinda old ages, but at least double confirm the items before delivering to the customers. Does your staff have a good rest or not? It's seems to me that either they lack of motivation to serve customers or something else.
panneerselvam thangavelu
Rated 1.0/5.0 4 months ago
This KFC at City Square has the worst customer service. I wanted to buy a 5 piece meal and told the sales staff not to include any drumsticks parts but instead any other parts. The staff rudely told me off he would not be able to accommodate to my request. I even told him I wouldn't mind paying extra as long as no drumsticks parts but he still refused to entertain. I left immediately and then went to another KFC outlet and ordered the same thing. The staffs over there atleast did take my request without any hesitation. The management of KFC should educate all the their staffs on how to treat a customer's request professionally.
Jerlin
Rated 1.0/5.0 5 months ago
17 may 2023 at 1.50pm. It was a non peak period in the restaurant. I was queuing up to order and there is a malay lady who was at the cashier. I asked her politely to check if is a take away order. She was showing her stress to me in a rude manner. Throwing food while packing. Let me know if this is your KFC standards?! .... I checked during my lunch break and I asked politely as I have limited time. I waited 40 mins to get my food !!!! Don't have to show attitude to nice understanding polite guest.
Isabelle Tan
Rated 1.0/5.0 a month ago
The food is nice but the service was terrible. Especially when the table is all full and we’re seated right beside the tray collection point. The uncle took out the whole bin and parked it right beside me while we were still eating halfway through. While clearing the tray by ourselves we got scolded cause we threw the trash away ?!!! Zzz
Li Jun Lim
Rated 1.0/5.0 2 months ago
25 min after ordering, we were told there is no more coleslaw and had to change our order to mashed potato. Took another 5 min after for our meal for 2 to be served. Soft drinks barely gassy, miserable amount of sauce in the burger. Mashed potatoes served without spoons. 👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼
Raniaz Zilash
Rated 1.0/5.0 3 months ago
I ordered for a Deluxe Platter. It takes sometime for the food to be prepared. Even when the rider have arrived to pick up the food,the food is still preparing. But... what I received is a cold food except for the porridge which is thick and dry which is bad. The hashbrown is cold and hard, the egg taste awful. My hot tea spill in the plastic bag, obviously the cup lid is not tight.
Hossain Sadhin
Rated 1.0/5.0 a month ago
This branch service is very slow. 1 order take more than 30 minutes and there service crew also very slow
Suriani Yusro
Rated 1.0/5.0 a month ago
Very bad. My first and my last from this branch. I ordered my food at 8.14pm and 8.32pm they still asked me to wait n wait n keep on waiting for another 5mins. The 2 guys name : Naim & Vishwam. Please look into these branch. I had only received my food at 8.35pm.
Faisal Imam Nursyahid
Rated 2.0/5.0 a month ago
The service was very slow; the employees even left, even though it was peak hour. I waited more than an hour. The place is dirty, and there is a lot of rubbish scattered around. Not recommended.
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