Polar Puffs & Cakes @ Waterway Point
83 Punggol Central, Waterway Point Singapore 828761 #01-K4
$4 · Halal Certified · Bakery · Cakes · Puffs · Pies · Chicken · Puffs, Cakes, Pies
Monday: 8:00 AM – 10:00 PM Tuesday: 8:00 AM – 10:00 PM Wednesday: 8:00 AM – 10:00 PM Thursday: 8:00 AM – 10:00 PM Friday: 8:00 AM – 10:00 PM Saturday: 8:00 AM – 10:00 PM Sunday: 8:00 AM – 10:00 PM
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Sorted by Relevance - 29 Reviews
The Genesis Family
Rated 1.0/5.0 a year ago
5 stars for effort in marketing but taste wise is 1 star. Hope this honest feedback will improve next new cake Creation. The honeydew cake just smash up when I cut it and it tasted bitter. I can see their are heading a low sugar trend but, the hand cut honey dew is really bland, so is the rest of the cake. Jelly, mousse and cake doesn't really goes well in this case. The cake went to the bin. The watermelon cake is slightly better, more firm to cut and looks cute but taste wise. Green is pandan cake, taste nice by its own, red and white is firmer mousse, finally there is a thin layer of red jelly, still doesn't suits our taste. It's 1/3 cake 2/3 mousse.
Zpop88G
Rated 1.0/5.0 2 months ago
Why so hard to buy custard puff from this branch. Staff said 1.30 next delivery…at 1.50 arrival…staff said has to wait 20mins for her to finished stock-take the newly delivered stock. Most of time i dont see custard available. Maybe to ensure no left over night stock & fresh for the day. However, Notice is left display outside of the fridge! I prefer it to be cold/chilled while buying it fresh. 👌
Tyng Yee Yong
Rated 1.0/5.0 a year ago
I’m not surprised to see others mentioned about the poor service here. I’ve just experienced it myself 1 min ago. I wanted to buy a chocolate Swiss roll cake today. The moment I said what I wanted the staff replied: “don’t have” Then I said I just saw the stock arrived at the door step, are there for sale? Then she replied: u wait lor. Subsequently I took out my $10 note for her to process the payment first while I’m willing to wait. However she just stood there watching the delivery guy moving and refuse to take my money. She replied again: no no, u wait. Since she is not interested in making the sale at all...I left. I mean, I saw polar puffs and cakes tried to rebrand with a much more welcoming brand image. But the quality of service totally cannot keep up with the money spent on the branding. This is such a shame. In this incident, a customer is clearer about the stock availability than the staff. She could have said it’s temporary out of stock and the delivery man is arriving soon or let me check. I feel like I as a customer need to fight my way to proof the stock is available. This is really ridiculous.
Sally Soon
Rated 1.0/5.0 3 months ago
Poor service and it make me look like I can’t afford buying a piece of cake! Waterway point branch 👎🏼
Melvin Ho
Rated 1.0/5.0 2 years ago
Something is seriously wrong with their service training. Firstly kudos to them for employing senior citizens, which warrants the one star. Other than that I do not think they deserve any better. The price of their cakes have been secretly raising over the years. A mix fruit cake cost SGD8 which one can only cut into six smaller slices. Few years back SGD5 can get you the same thing. This outlet, like Compass One's, is a very small kiosk and service standards have been similarly lousy. The tone of the service staff is at best disinterested otherwise rude as if you owe them money. The rude and disinterested attitude cannot be an excuse for their senior citizens staff. Hence one can only conclude that these ex-retirees do not have the appropriate training. And it is a no-brainer that Polar seems to have now focus more on making money than preserving their local reputation of making reasonably priced nice local cakes. After patronizing this outlet and Compass One's many times with no charge in service standards despite feedback and complaints, I for one is seriously boycotting this brand for good: a sign of showing to these business owners that past relationships can bring you that far.
Shirley Tung
Rated 5.0/5.0 a year ago
We tried the Icy Pear Earl Grey Cake. It’s very soft spongy earl grey topped with caramelised blush pear and wrapped with crunchy almond bits. Sweetness is just right for us.
Evelyn
Rated 5.0/5.0 7 months ago
Ordered some pastries from Polar for an event through online and was assisted by a Sales Executive, Ms Eve Li. My heartfelt thanks to Ms Li for her efficiency and the excellent service provided despite the short notice given. Also, my appreciation to Ms Niza at Punggol Waterway outlet for following up with my order promptly. The food was nicely presented and delicious. Please convey my compliments to the above staff and team. Kudos, Polar!
Dave Rajan
Rated 1.0/5.0 9 months ago
Was at Oasis Ponggol. Order 2 strawberry roll. Ask to have it in a box. Was told by staff to notify them earlier as she had put items in paper bag. It was my fault and I am sorry. Few days later I order the same thing and had it in a box. Now when I order the same thing they told me I have to order 3 in order to have it delivered n a box. Why is there no standard system applied?
Nani
Rated 1.0/5.0 10 months ago
Bought a piece of chicken mushroom puff from this outlet, my FIRST time encounter a SUPER DUPER COLD puff in my life!! Its like took out from the fridge and just place it there back. Am i only one kena this? Disappointed.
sri kamachi
Rated 5.0/5.0 4 months ago
Exceptional service by Margaret! We bought a birthday cake and she really assisted way beyond her job!
Arc en ciel C
Rated 1.0/5.0 3 months ago
On Dec 29, 2023, I bought 3 puffs (Otah, apple & chicken) from the store. They were not delicious at all. The crust was poor quality. I suspect they were made from poor quality shortening. My family and I swore we would not buy Polar puffs anymore. On Dec 30, we walked past the store again. We got a chocolate swiss roll for $9.80 hoping that it would save the grace of Polar. The expiry date was 5 Jan 2024. The cake didn't taste fresh even on the day that we bought it (Dec 30). It was obviously not baked on Dec 30. I doubt it was baked on Dec 29 as any home baker would be able to tell the freshness of cakes by tasting it. We found it disgraceful that a bakery which has many outlets produces such poor quality puffs and swiss rolls. How can it be? From now on, we must remember never buy anything from the store again.
Karan Vir
Rated 1.0/5.0 2 months ago
Ordered a cake to be delivered on 28th , went on 22n Jan and requested them to deliver the cake on 29th Jan instead and they said 20 sgd for date change, I beleive they are delivering the cake using a plane. Have to pay 20 Sgd just to change the date. Good way of earning money. Have ordered more than 15 cakes from them and I am never going to this store again . Such a bad experience This is how u treat ur loyal customer
seo seo
Rated 1.0/5.0 3 months ago
Pls don't support this shop. The old chinese auntie don't know how to expain about price. Spoilt my mood because I paid s5 more but she asked me to cancel then she can settle for me because she doesn't know how to work!
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