xin ning

Rated 5.0/5.0 a week ago

Tassie D

Rated 1.0/5.0 3 weeks ago

Order at 5pm. Request delivery at 7.15PM. At 8.30pm order still preparing. Try calling the outlet for status, the phone line just always busy. My first and last time ordering Domino. Updates, at 10.15pm, they call and ask if i still want the pizza!! Great job domino

Ze Ming Chan

Rated 1.0/5.0 3 weeks ago

Pizza ordered at 6pm on National Day, not delivered even on the next morning but you say that it's been delivered. Have already emailed you on customer care but no response yet. PLEASE REFUND!

Tay Hweehoon

Rated 1.0/5.0 3 weeks ago

9 Aug Would have given zero star if possible. Like what the others mentioned. I ordered at 7.04pm, it is 10.22pm now and I have yet to be able to get through the helpline to cancel my order. Been waiting for 3 hours, horrible service and delivery timeline. Domino’s please get back to me, I demand a full refund. This is unacceptable. Update: (9 Aug after 12am) It is now 12.11am, 5 hours after I placed an order. Have yet to receive any pizzas but card is charged the full amount already and status changed to delivered?? Domino’s… is this your way of doing business? And yes I’ve sent emails to your email address, please take a look, and am looking forward to you holding to your “30min delivery time” and “if unsatisfactory, a refund” Update: (10 Aug, the next day) Still did not receive any pizzas yet domino’s charged the full amount and insisted that it was a “late delivery” and tried to rectify with a “free regular pizza”?? Customer service line still cannot be called through.

Amani

Rated 1.0/5.0 3 weeks ago

I placed an order at 7.30pm and it is now 1am. Told me eta was 11.49pm yet no pizza delivered and my status changed to rate your order. I understand that there may be overwhelming orders due to national day but if you can't fulfill the orders at least stop people from ordering or give them a refund. Update: Went to the store on 11 Aug and they told me they had alot of orders on that day and had cancelled many orders. Though the website stated payment went through it was in fact cancelled. So they will refund back the money in a week's time

Ruth

Rated 1.0/5.0 3 weeks ago

Pizza took more than 1.5 hours to deliver, on an off peak hour. It was impossible to call into the hotline, but messenger and email response was pretty quick. Delivery staff was friendly and helpful. But I went to read on Grab's reviews and many faced the same issue over the past week. Dominoes have offered me vouchers for free pizza, but I'm definitely hesitant to order from them in future.