50 Jurong Gateway Road, JEM Singapore 608549 #B1-K10
$2 · Halal Certified · Finger Food · Asian · Singaporean · Seafood · Chicken · Vegetarian · Dessert
Monday: 10:00 AM – 10:00 PM Tuesday: 10:00 AM – 10:00 PM Wednesday: 10:00 AM – 10:00 PM Thursday: 10:00 AM – 10:00 PM Friday: 10:00 AM – 10:00 PM Saturday: 10:00 AM – 10:00 PM Sunday: 10:00 AM – 10:00 PM
Report an errorSorted by Relevance - 91 Reviews
Rated 1.0/5.0 4 months ago
Staff very quickly showed lack of patience and attitude when I asked her to repeat what she said. The food quality is okay but a poor customer experience and impression will stick with you
Rated 1.0/5.0 2 months ago
The waitress keep speaking in melayu, i said english but she kept in melayu with bad intonation. Bad attitude
Rated 4.0/5.0 4 years ago
Specialise in local snacks such as the all time favourite, curry puff.
Rated 1.0/5.0 a year ago
Quality of food is disappointing as well as the service.
Rated 4.0/5.0 3 years ago
Go for the curry puff and super big fish ball.. Spring roll also not too bad..
Rated 1.0/5.0 2 months ago
My friend ordered a fried chicken nugget for me, and then I wanted to add one, and then that person said to order it [Angry] together and using impolite tone , before that she didn't ask me. After that, she asked me what I want, and I pointed it out to her, and she took it by mistake, and other stuff said in a very annoying tone "call each food name next time". Not only that, she tell me dont be mad🙄
Rated 1.0/5.0 2 months ago
I am writing this letter to express my deep disappointment with the level of service I received at your establishment recently. Unfortunately, my experience was marred by the shocking and unacceptable behavior of your staff members, who displayed a complete lack of politeness and professionalism. From the moment I entered your premises, I was met with indifference and a dismissive attitude. The staff （aunty）appeared disinterested in assisting customers, and their tone was consistently impolite. Despite my attempts to communicate my needs clearly, they seemed inconvenienced by my presence and showed no willingness to assist me. To make matters worse, their behavior escalated from rudeness to outright anger. I was astonished by the blatant disrespect I encountered. It is deeply unsettling to be treated as though my patronage is a burden rather than an opportunity for your business to thrive. As a customer, I firmly believe that I deserve to be treated with respect and courtesy. Unfortunately, the treatment I received at your establishment fell far short of these basic expectations. It is disheartening to see such a lack of regard for customers and a complete disregard for the values of good customer service. I sincerely hope that you take this complaint seriously and address the issues I have raised. It is crucial for your company's reputation and success that you train your staff to provide the level of service that customers deserve. I expect a prompt response and a sincere apology for the ordeal I endured.
Rated 1.0/5.0 a week ago
Bad experience especially the outlet at JEM bad attitude bad customer service. Order set request for the black container they start throwing my food into the container with a very frustrated black face and their tone when they serve customer is like we owe them something. 2 staff both ladies
Rated 1.0/5.0 2 weeks ago
Is there is a negative 5 for service, I’d gladly click it. Food is definitely yummy as always but the attitude of the service staff is beyond appalling. As someone who frequents OCK, I’m surprised to find out that the management did not investigate even though the reviews are flooded with negative comments on the service level. Disappointing.
Rated 1.0/5.0 4 months ago
elderly staff are not equipped with digital literacyat all… wanted to redeem some voucher from the ock app but then they didnt know how to do/couldnt help and just forced me to pay using cash and dont use my voucher just because they already put cheese on the fries… should teach them how to do if ur going to hire them/put then as cashier bc i had no issues redeeming at other outlets 😭
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