1 Jelebu Road, Bukit Panjang Plaza Singapore 677743 #02-14/15
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
$10 · Halal Certified · Restaurant · Western · Italian · Pizza
Monday: 11:00 AM – 10:00 PM Tuesday: 11:00 AM – 10:00 PM Wednesday: 11:00 AM – 10:00 PM Thursday: 11:00 AM – 10:00 PM Friday: 11:00 AM – 10:00 PM Saturday: 11:00 AM – 10:00 PM Sunday: 11:00 AM – 10:00 PM
Report an errorSorted by Relevance - 138 Reviews
Rated 1.0/5.0 8 months ago
Most of the ingredients are missing, pizza undercooked, we asked for it to cook longer, denied our request and said they will made a smalle pizza instead. The staffs here took very long to serve us. Atmosphere is a bit lively.
Rated 3.0/5.0 a year ago
Pizza hut being pizza hut. Nice when eating in. Crust have a crispy touch to it. The kids meal is a generous portion! Very worth it! With chicken chunks n mushrooms. The qr menu is however Not very user friendly. Queries to the staff were answered accordingly. The only friendly staff that assist w sincere tone is the male staff on duty. About the app Do sign in w an account to enjoy the reward. I gotten 4 honey wings. 😊 Rewards available only during check out of order. To get free kids meal, will need to make payment at counter instead of in app.
Rated 1.0/5.0 5 months ago
The server had us standing outside shop for more than 15 minutes until we asked to be seated and served at a table- which was replied to rudely and we were forced to buy more food to sit at the table. Also make note this place abides to families, I was with a woman of elder age and she made us wait outside.
Rated 1.0/5.0 in the last week
Too many inexperienced young workers here . Too much playing . Order get ready at a very long time . If its is crowded I understand. Only have 1 family of 3 dine in . Im taking away/ delivery took forever . Manager playing with phone . No sense of urgency at all . Staff talks too much unnecessarily . The boss really need to come down and check . This in unacceptable
Rated 1.0/5.0 5 months ago
I placed an order at 7.52 pm through the app. The order was delivered from this outlet, and it only arrived at 8.47 pm. A pizza was missing from my order. After I called the hotline to report that the pizza was missing from my order, I had to wait more than an hour for the pizza to arrive. The missing pizza finally arrived at 10 pm, and it was already cold and wet and soggy. Clearly, it had been left lying around for more than 2 hours because the staff forgot to pack it with my order. No apology or explanation was given to me. It is unacceptable to make the customer wait for more than 2 hours only to receive a cold and wet pizza. .
Rated 2.0/5.0 5 months ago
Bad service. So sloppy and unenthusiastic. The lady was horrible she was slapping our plates. I really hated the way I was treated and it made me feel horrible. The pizza was not AT ALL crispy and was quite bland to be honest. I really disliked it
Rated 1.0/5.0 a month ago
I’d give 0 starts if I could. So apparently I waited outside of the restaurant and no one came to bring me to the seat. > Obviously I followed the instructions because there’s a sign which say “please wait to be seated.” The key thing is that the restaurant is empty and the staff ain’t even busy. I was just simply ignored. Mind u, I paid for the service charge and this is the service attitude. Fine. I waited close to 30min for my food. Let me re-emphasize this again. THE RESTAURANT IS CLOSE TO EMPTY. I asked them then they immediately brought my food out. Could tell that it was in the kitchen lying for awhile because it isn’t hot. Disappointing.
Rated 1.0/5.0 7 months ago
Worst customer service I've ever experienced. As a service staff myself, I'm appalled that Pizza Hut BPP has no standard. The service crew @ BPP Pizza Hut needs training. No initiative. Does not greet or thank customers. Appetisers were served after the main course, this was only after it was asked for. Pizza served on a pan, with no cutleries or plates served. Not attentive despite it not being busy. Very slow, seems like only 1 staff is doing their job. Poor food quality too, meatball alfredo with cheese (I don't quite remember the name) tasted like it was passed its expiry date. I'd never come back again. No wonder it is always empty these days.
Rated 4.0/5.0 a year ago
Did an advance order of 2 large pizzas for takeaway. Hapy with the fact that I could do advance order and the pizzas were ready when I arrived at the stipulated time. The chicken satay pizza is pretty good and my friends recommend it. We also ordered the Hawaiian pizza. Tip - you can ask them to change from pan pizza to "light and airy" so that it won't be so filling. Also, pizza hut has a 50% off promo for takeaway pizzas (except on PH).
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