Polar Puffs & Cakes @ JEM
50 Jurong Gateway, JEM Singapore 608549 #B1-31
$4 · Halal Certified · Bakery · Cakes · Puffs · Pies · Chicken · Puffs, Cakes, Pies
Monday: 10:00 AM – 10:00 PM Tuesday: 10:00 AM – 10:00 PM Wednesday: 10:00 AM – 10:00 PM Thursday: 10:00 AM – 10:00 PM Friday: 10:00 AM – 10:00 PM Saturday: 10:00 AM – 10:00 PM Sunday: 10:00 AM – 10:00 PM
Report an errorReviews on Google (3.1/5.0)
Sorted by Relevance - 28 Reviews
Jane Hui Juan
Rated 2.0/5.0 2 years ago
Have always wanna try Polar’s products whenever passing by their stall/ shop. Ordered the Ondeh-Ondeh roll cake. The green part of the cake is quite fragrance, full of pandan smell. However, the cake is overly moist which has made it not soft enough. Thus, might hesitate in trying other products range.
wang ellen
Rated 1.0/5.0 3 years ago
Super bad service, worst service I have met. Pointed at the cake that I wanted and proceeded to the payment counter but the staff asked again which cake I want. It’s fine, I walked back to point at the cake again. If your staff couldn’t tell which one I was pointing, please just asked again properly. However, what I got from the staff was an attitude tone and said “you can read right?” I was very angry and replied with “yes I do not know how to read” then she kind of tone down and said she couldn’t see what I was pointing. This is the service I get when I spend money to buy cake? Totally do not recommend! Spoilt my mood to celebrate a friend birthday due to this.
CCS
Rated 2.0/5.0 4 years ago
Still the best curry puffs in Singapore. Most expensive too. But worth it even at $2 a piece. Beats the machine made leathery tasting OCK at $1.50. Sales girl bait grumpy as usual. Sales could easily double if more engaging staffs are used. Management probably don't care. Hope Madam Boss reads this.
Gerald Ong (YouTuber)
Rated 1.0/5.0 5 years ago
Staff is very unhappy to serve me. I ordered a puff for a birthday as asked if she can put in a small box, they said they can't, so I ordered two box and they gave me a box that can barely fit two boxes, I kindly asked if I can get a bigger box and they refused and said I have to get more cakes. I offered to pay for the box and they said not for sale. TheyThe face was black throughout and said Boss will scold them and their reputation will go down. Is Polar really that hard up to clear their cakes that they can't even provide a presentable box for a nominal fee? I asked if I could use my own box and they said cannot. Ludicrous service at Jem!
Mui A Low
Rated 2.0/5.0 6 months ago
Disappointed with chicken pie.Not flaky crust and taste like some wholemeal flour used .Was thirsty the whole morning after eating it..needs alot of improvement..will not be buying again.
Samantha Blessed
Rated 1.0/5.0 6 months ago
Yesterday, I bought two portions of chocolate rice and some other food items from the Polar Puffs & Cakes store. The service was provided by two elderly individuals. Unfortunately, the male staff didn't package the chocolate rice in a box as they usually do, opting to put them in paper bags instead. This led to the cake becoming messy. Moreover, despite purchasing multiple items, he packed them all into a small plastic bag that wasn't the appropriate size. It was a disappointing experience in terms of customer service.
Nur Natasha
Rated 5.0/5.0 3 months ago
friendly staffs and good customer service everytime i come here!
BrE
Rated 4.0/5.0 3 months ago
Very slow service but most of the staffs are elderly so it’s ok.
Ange Ou Demon
Rated 1.0/5.0 4 months ago
Bought chocolate sugar roll from this outlet. It wasn’t fresh at all. The side of the roll is hard .. the texture was kinda weird, I’m pretty sure it’s not freshly baked 😏
Tingbeila
Rated 1.0/5.0 2 months ago
Really bad service , brought at 21jan24, about 6.45pm from the lady. Initially wanted to buy 4 but the lady put the first one i wanted in a plastic followed by the rest in platics bag too. This is basically really bad service, even when i order she corrected me on the name of the cake. Please give me an answer regarding this , i will separately email polar. There’s only one kind of chocolate roll outside. * ( chocolate rice ) Please change this kind of service as i am working here, even my colleagues says so on the service issue.
calvin X
Rated 1.0/5.0 2 months ago
No or limited stocks after 8pm on weekends. Is like they don't want to have sufficient stocks to sell till closing hours
Sow Tat Chan
Rated 4.0/5.0 4 weeks ago
Staff are friendly. Cakes n Puffs are nice.
Other Outlets
Polar Puffs & Cakes @ Bedok Mall
311 New Upper Changi Road, Bedok Mall Singapore 467360 #B2-K5
Polar Puffs & Cakes @ Bugis Junction
200 Victoria Street, Bugis Junction Singapore 188021 #B1-K08
Polar Puffs & Cakes @ White Sands Shopping Centre
1 Pasir Ris Central Street 3, White Sands Singapore 518427 #B1-K01
Polar Puffs & Cakes @ Tampines Mall
4 Tampines Central 5, Tampines Mall Singapore 529510 #B1-K14
Polar Puffs & Cakes @ Tiong Bahru Plaza
302 Tiong Bahru Road, Tiong Bahru Plaza Singapore 168732 #B1-K10
Polar Puffs & Cakes @ Clementi Mall
3155 Commonwealth Ave West, Clementi Mall Singapore 129588 #B1-K15
Polar Puffs & Cakes @ Jurong Point
1 Jurong West Central 2, Jurong Point Singapore 648886 #B1-11
Polar Puffs & Cakes @ Lot 1 Shoppers’ Mall
21 Choa Chu Kang Ave 4, Lot 1 Shoppers’ Mall Singapore 689812 #B1-K20
Polar Puffs & Cakes @ West Mall
1 Bukit Batok Central Link, West Mall Singapore 658713 #01-K7
Polar Puffs & Cakes @ AMK Hub
53 Ang Mo Kio Avenue 3, Ang Mo Kio Hub Singapore 569933 #B2-08
Polar Puffs & Cakes @ Causeway Point
1 Woodlands Square, Causeway Point Singapore 738099 #B1-K07
Polar Puffs & Cakes @ Junction 8 Shopping Centre
9 Bishan Place, Junction 8 Singapore 579837 #B1-K2
Polar Puffs & Cakes @ Northpoint City
930 Yishun Ave 2, Northpoint City Singapore 769098 #B1-11
Polar Puffs & Cakes @ Novena Square 2
10 Sinaran Drive, Novena Square 2 Singapore 307506 #B1-127
Polar Puffs & Cakes @ Sembawang Shopping Centre
604 Sembawang Road, Sembawang Shopping Centre Singapore 758459 #B1-K6
Polar Puffs & Cakes @ Hougang Mall
90 Hougang Ave 10, Hougang Mall Singapore 538766 #B1-K9
Polar Puffs & Cakes @ Nex Shopping Mall
23 Serangoon Central, Nex Singapore 556083 #03-K3/K4
Polar Puffs & Cakes @ The Seletar Mall
33 Sengkang West Ave, The Seletar Mall Singapore 797653 #B2-K3
Polar Puffs & Cakes @ Waterway Point
83 Punggol Central, Waterway Point Singapore 828761 #01-K4
Polar Puffs & Cakes @ Compass One
1 Sengkang Square, Compass One Singapore 545078 #01-26
Polar Puffs & Cakes Mediacorp Corporate (Vending Machine Zone)
1 Stars Ave, (Corporate Pantry, Level 5 & 10) Singapore 138507
Polar Puffs & Cakes @ Singapore Institute of Technology (SIT) (Vending Machine Zone)
10 Dover Drive, (Faculty Hall, Level 2) Singapore 138682
Polar Puffs & Cakes @ SIT @ Republic Polytechnic (Vending Machine Zone)
43 Woodlands Avenue 9, Republic Polytechnic Singapore 737729
Polar Puffs & Cakes @ Raffles Place SMRT (Cafe Zone)
5 Raffles Place, Raffles Place SMRT Singapore 048618 #B1-54
Polar Puffs & Cakes @ KK Women's and Children's Hospital (Cafe Zone)
100 Bukit Timah Road, KK Women's and Children's Hospital Singapore 229899 #01-34
Polar Puffs & Cakes @ Tan Tock Seng Hospital (Cafe Zone)
11 Jalan Tan Tock Seng, Tan Tock Seng Hospital Singapore 308433 #01-04
Polar Puffs & Cakes @ Mount Alvernia Medical (Cafe Zone)
Centre B, Thomson Road, Mount Alvernia Medical Singapore 574623 #01-23/24 820
Polar High @ One Raffles Place
1 Raffles Place, Singapore 048616 #B1-01
Polar Puffs & Cakes @ Oasis Terraces
681 Punggol Dr., B1-13, Singapore 820681
Polar Puffs & Cakes @ Sengkang General Hospital
110 Sengkang E Way, Singapore 544886 #01-02
Polar Puffs & Cakes @ Singapore General Hospital (Block 7)
1 Hospital Dr, Level 1, Singapore 169608
Polar Puffs & Cakes @ VivoCity
1 Harbourfront Walk, Singapore 098585 #B2-K4