McDonald’s @ JEM ®
50 Jurong Gateway Rd, Singapore 608549 #01-63, #02-55
Classic, long-running fast-food chain known for its burgers & fries.
$6 · Halal Certified · Fast Food · Singaporean · Western · Dessert · Vegetarian · McSpicy Burger
Monday: 6:00 AM – 12:00 AM Tuesday: 6:00 AM – 12:00 AM Wednesday: 6:00 AM – 12:00 AM Thursday: 6:00 AM – 12:00 AM Friday: 6:00 AM – 12:00 AM Saturday: 6:00 AM – 12:00 AM Sunday: 6:00 AM – 12:00 AM
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Sorted by Relevance - 2407 Reviews
Well Played
Rated 2.0/5.0 2 months ago
What I'm leaving here is not a review of the food but the service. First, a staff came to our table with the wrong order. We told them, we were number 16, and she left. Then we waiting for 20 minutes for our food. There was no one, so I went down to find our food only to see our food on the tray, left alone and they said, "We couldn't find you" What type of service is this? For the entire 20 minutes, no one came up except for the missing order. Is it so hard to find our number in this small restaurant? When I got my order, the ice cream was already half melted, just left there. Honestly, if you aren't going to find our table, might as well don't even put these type of service. This is a bad experience.
S G
Rated 5.0/5.0 8 months ago
This branch is convenient to access from Jurong East mrt sth. When I went here, there are many customers. However, the food preparation was so smooth. Two thumbs up.
Keify Toh
Rated 4.0/5.0 4 months ago
Very special edition of the Laksa Shrimp Burger. I am surprise that there is actually whole shrimp inside the burger. I take the opportunity of a 1 for 1 deal to try out this burger. 2 for $7.40. If it cost $7.40 for 1, i doubt I will try it.
vinay sasalatti
Rated 4.0/5.0 2 months ago
Food was good but the place is not so clean because of busy staff I am guessing compared to other food places nearby, this places is 24h shop
Florence Alexis Sony
Rated 5.0/5.0 2 months ago
Mr Bruce Chua was on duty when we visited the Jem Mac outlet on 11th Nov 2022 at 5.20pm. Seeing us with kids, he offered them some ice cream and also checked with us whether we are dining in or takeaway. Knowing that we are dining in, he promptly found us a seat. Please compliment him for the great service provided. U have a good employee. Thank you
Justin Tay
Rated 4.0/5.0 11 months ago
McDonald's is as standard as it gets. This branch is particularly nice because of its setup and location. The Latte from the in shop McCafe barista was surprisingly good ! Even better than some Starbucks or Coffee beans.
Gary Ng
Rated 5.0/5.0 5 months ago
Filipino manager guy is polite. Considerably clean and swift fast food outlet with the mass numbers of customers they had to serve. No such thing as off-peak, always plenty of people.
T Tan
Rated 1.0/5.0 5 months ago
A group of us are the regulars of this outlet JEM McDonald. We patronise very often and came to our attention that this has been numerous times that we took note of a manager (named Yu Xuan) did not conform to the company’s and SFA standards (refer to the picture). Staff: (Yu Xuan) 1. Do not meet the basic professionalism, in terms of customer service, uniform grooming and food safety which are the major breach in F&B. 2. He was seen very rude when serving us with no eye contact, impatient and talked to us very loudly and shouted across the outlet to the staff. 3. He was seen without hairnet (food safety breach) many times during our visits. This can be seen at the fries, drinks, counter, kitchen and lobby area while handling food and serving it to customers. 4. His uniform has no name tag and when his fellow colleagues told him about the hairnet and name tag, he gave them attitude and told them off, “it’s none of your business and I am a manager here!” at the counter area (which shows how unprofessional and why McDonald hire staff with NO standard at all). Other crews were seen without name tags too. What are the managers doing on duty? 5. He leaned against the counter and served the customers, what makes it worse was he touches his hair and handles food was also seen by other customers. 6. He was also seen with mask-off at the lobby area while serving food and arrowing his staff to do a lot of things (when clearly he is not even setting the basic standards and a role model for the team). 7. We were curious and approached the staff to ask, why is this manager (Yu Xuan) so special and not conforming to the company’s grooming and food safety standard according to SFA? - we were taken a back that his fellow colleagues said, he has been told many times but he can’t be bothered and only when HQ officers are here then he will pretend to conform to the grooming standards and wearing of hairnet. 8. This was seen in most outlets, the evening/night crew onwards, most of them did not conform to the uniform grooming standards, provide basic customer service and food were also served cold.
Billy
Rated 2.0/5.0 a month ago
Lively with lots of young patrons (noise level slightly on the high side). Place was not too well maintained and tables and floor looks pretty oily. Saw a cockroach running thruout the floor with everyone jumping up their seats but staff just continued serving up food at the counter. Could be due to lack of manpower. Even their ordering machines have no table plate numbers for patrons to request for table service. Food stock delivery was also just placed on the floor along the stairway beside the kitchen when it was closed to midnight with their burger buns all over the walkway... wonder if the cockroach family members partied in that buffet that night. Will not be visiting that outlet anymore. First and last visit for me.
MG MG
Rated 4.0/5.0 2 months ago
For some reason, my coconut pie exploded in my microwave on medium heat in less than 20 seconds. I’m an amid fan of apple pie, have not encountered any explosion from Apple pie. As I wipe off the debris from my microwave, there’s a layer of oily gooey stuff from the coconut filling.
Angela Hoi
Rated 1.0/5.0 5 months ago
Subject: A Highly Disappointing Visit - Rude Staff and Serious Hygiene Concerns I recently visited the McDonald's branch located at JEM around 3 pm today, to enjoy some ice cream. Unfortunately, my experience was far from satisfactory, and I feel compelled to leave a 1-star review due to the discourteous behavior of the staff and alarming hygiene issues. Upon our arrival, my party and I patiently waited for approximately 10 minutes at the main counter, expecting to collect our ice cream. To our surprise, we were informed that we needed to proceed to the dessert counter located at the side entrance to receive our order because the machine was out of order. We complied, but upon reaching the dessert counter, we encountered yet another issue – there was no staff present to assist us. This left us waiting for an additional 5 minutes with no service in sight. Finally, a staff member named Julaini arrived at the dessert counter, carrying a pail and a mop from outside. Our concerns for hygiene escalated when we observed her serving ice cream to a gentleman in front of us WITHOUT washing or sanitizing her hands. Given the nature of her role, which involves handling ice cream cones, I kindly requested that she sanitize her hands before serving us to ensure proper hygiene standards. To our dismay, Julaini's response was utterly shocking. She replied, "I only touched the mop handle; I didn't use my hands to squeeze the water." Despite my insistence on the importance of hygiene, she adamantly refused to clean her hands before serving us. I made it clear that I would consider reporting this matter to McDonald's or the Ministry of Health due to the blatant disregard for hygiene protocols. To our astonishment, Julaini reacted with absolute disrespect. She told us to "get lost" and directed us to complain to her manager inside the main counter. Furthermore, she refused to serve us and even threw the receipt back at us. Such a level of insolence and disregard for customer service is inexcusable and entirely unexpected from a McDonald's employee. I spoke to her manager and although he was correcting her in front of us, she showed no remorse or the intention to wash her hands. She completely ignored his presence and continued serving the rest of the customers. Having worked in the airline industry for nearly a decade, I can assert that I have never treated any passenger on board with such disrespect, no matter how challenging the situation. It is evident that Julaini lacks a fundamental understanding of customer service and prioritizes her convenience above the well-being of customers. This experience has left me profoundly disappointed, and I sincerely hope that McDonald's addresses these issues promptly. In an establishment as reputable as McDonald's, customer satisfaction and adherence to hygiene standards should be non-negotiable.
Kok Chuan Ng
Rated 2.0/5.0 4 months ago
Today I am quite upset about the quality of the food. The corn forget to give the butter and spoon . The lasi lemak burger the meat is very dry and tough .
Kumloong Loh
Rated 2.0/5.0 4 months ago
This isn't the first I comment on this Mc @Jem, but everytime I prayed it was my last... But honestly this time, I had the safety and welfare of the people that were having their meal here, as well as that of the staff working here. Just look at blocked entrance on the 2nd level entrance/exit of this Mc and I am sure some may agree with my concern. I dearly hope the management would take the necessary safety measure to remove and put away those carton boxes sooner, before a real incident happen to be apologetic for... 🙏🏽
Titus Pang
Rated 1.0/5.0 5 months ago
Imagine waiting 2 hours for a burger while paying full attention to what number the counter is shouting because the screen displaying the order number is as if it's malfunctioning and just pass by your order even when it's not ready. To top it off the McDonald's app feedbacks section also takes about forever to load, so even if you wanted to give "feedbacks" you'll have to wait as long as the burger.
maithili kabre
Rated 1.0/5.0 2 months ago
Absolutely slack in attitude and mismanaged. How can a Mc donalds be so inefficient with all its standardised processes worldwide. Please come and have a look! And be disappointed. The food never arrived after ordering from the online kiosk. Real fries with one ringlet vs whats promised. After 20 minutes
Dilbert Gab
Rated 3.0/5.0 2 weeks ago
Toilet is extremely disgusting. Small flies are flying around the toilet bowl, very unhygienic. Unpleasant smell too. Ordered Twisters Fries, surprisingly it was mixed with normal French Fries. Also, ordered 2 Prosperity Beef Burgers. Surprisingly 1 of the beef burger have a Hello Kitty box packaging, while the other one has none. Why?? Negative experience at this outlet. Been to Raffles City McDonald's outlet and it was way more better than this outlet. 😞
Jia Hui
Rated 1.0/5.0 a month ago
Ordered 4 set meals at noon just now. Our food was ready and we went to the front counter to collect. Old auntie at the counter was EXTREMELY rude to us. Told us to “拿走！拿走！” (take away! take away! (the tray on the counter)) because she wants to put another tray of our food on the counter. She was very loud and rude to us when she said that, as if we were at fault when she was the one who chose to place the first tray on the counter??? SECOND INCIDENT with her ONLY a few minutes after the first incident — we asked her for some serviettes because she DID NOT give it to us when we collected our food. Then she gave us a very VICIOUS death stare for a few seconds before she passed the serviettes to us, and she continued to give us a death stare again after we took the serviettes from her. I then went back to the counter again for the THIRD TIME, wanting to let the male manager know about his staff’s horrible behaviour. But he was so busy prioritising other customers’ order that he couldn't come out to hear about my feedback. Very very disappointed with that as well tbh. I have attached an image of that old auntie staff in red uniform below. Pretty sure we are not the only customers that are being badly treated by her. I have submitted a feedback to Mcds and I will be waiting for someone to get back to me on this and let me know what you have done to deal with that nasty, horrendous staff.
MrA
Rated 3.0/5.0 a month ago
I waited almost 15 minutes to find a good table by the window. The McSpicy burger was good but the fries was disappointing. Chilli sauce need to DIY whereas other outlets will serve it to you together. There was no staff going around to clean the tables. As a result, you need to DIY like a hawker centre.
Ming Han
Rated 1.0/5.0 3 weeks ago
Poor service even at off peak hours. Waited over 10minutes for a sundae, and had to stand at the counter to remind them. If I ordered table service it would've never come
Maslinda Yaakop
Rated 4.0/5.0 a week ago
Very chaotic, busy ambience especially lunch time. No place to sit only on high chairs if you are alone. No doubt they have level 2,but the steps are very steep. Customers not really keen on sitting at Level 2 unless Level 1 is fully taken.
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