Polar Puffs & Cakes @ Oasis Terraces

Jane Hui Juan

Rated 2.0/5.0 a year ago

Have always wanna try Polar’s products whenever passing by their stall/ shop. Ordered the Ondeh-Ondeh roll cake. The green part of the cake is quite fragrance, full of pandan smell. However, the cake is overly moist which has made it not soft enough. Thus, might hesitate in trying other products range.

wang ellen

Rated 1.0/5.0 2 years ago

Super bad service, worst service I have met. Pointed at the cake that I wanted and proceeded to the payment counter but the staff asked again which cake I want. It’s fine, I walked back to point at the cake again. If your staff couldn’t tell which one I was pointing, please just asked again properly. However, what I got from the staff was an attitude tone and said “you can read right?” I was very angry and replied with “yes I do not know how to read” then she kind of tone down and said she couldn’t see what I was pointing. This is the service I get when I spend money to buy cake? Totally do not recommend! Spoilt my mood to celebrate a friend birthday due to this.

Gerald Ong (YouTuber)

Rated 1.0/5.0 5 years ago

Staff is very unhappy to serve me. I ordered a puff for a birthday as asked if she can put in a small box, they said they can't, so I ordered two box and they gave me a box that can barely fit two boxes, I kindly asked if I can get a bigger box and they refused and said I have to get more cakes. I offered to pay for the box and they said not for sale. TheyThe face was black throughout and said Boss will scold them and their reputation will go down. Is Polar really that hard up to clear their cakes that they can't even provide a presentable box for a nominal fee? I asked if I could use my own box and they said cannot. Ludicrous service at Jem!

CCS

Rated 2.0/5.0 4 years ago

Still the best curry puffs in Singapore. Most expensive too. But worth it even at $2 a piece. Beats the machine made leathery tasting OCK at $1.50. Sales girl bait grumpy as usual. Sales could easily double if more engaging staffs are used. Management probably don't care. Hope Madam Boss reads this.

Feliz

Rated 1.0/5.0 4 years ago

Was really great disappointed experienced base on their service , really it's so sad... I went to their shop because I needed to get a birthday cake for my younger god brother . I read the recent review before I went to the shop. I love polar puff & cakes , they are awesome..I m their regular customers in Tiong Bahru plaza..their service is great..especially Kary..look for Kary if you ever visit tiong bahru plaza polar ya..look for her.. First thing I step into Jurong Gateway , I ask for the supervisor ..the staff look kind of blur, I forgot her name but she young thin Chinese & wear specticals her duty was yesterday 13th Oct .. I walk into the shop at around 3.05pm later the older lady staff came in.. I was greeted by this young Chinese girl with both of her hands on her head while talking to me..you imagine that..what a service posture I had to see..spoke English to her..& she just reply huh!!! like she don't understand English or maybe pretend to not to understand..I m not a Chinese so I only know basic mandarin so I decided to talk to her in.my basic mandarin mix with English... I shared with them how bad their service is after find out that she told me she was the only one serving last 6 days ago..when I show her the Google reviews last 6 days ... wanted to let them know what the customers saw in their service attitude..that will cost the company reputation ...instead of embrace the feedback this thin young Chinese lady reply " Up to you in mandarin but not the older lady staff.. The young staff reply back by saying , what happened customer themselves pull a long face ..I told her it doesn't matter whether the customer came in with long face or not you still have to serve with a smile & at least say thank you after we have paid . Even my own experience the moment i walk into the shop , this young staff already serve me with her both hands on her head...I have never seen a staff in F&B do that..isn't it dirty to put your both hands on your head even you are wearing polar cap..& is that the way to serve customers.. I hope Polar Puff & Cake management is reading this review.. To all customers & my personal friends if you go by their cakes & puff - is indeed awesome you can try..but if you go by their service then I don't suggest you to go to this branch Jurong Gateway unless you don't mind facing this service standards & I hope it will not spoil your day... Polar Puffs & Cakes Management or owners pls take this feed back very very seriously...it definately will cost your sales drop in this branch unless you do something about your staffs. All the best & God Bless

ec ccz

Rated 3.0/5.0 3 months ago

During my visit, I had expressed interest in the christmas logcake - the counter staff said i could try other outlets because it is sold out (i assume for the day) at this outlet. I next mentioned that i was more keen on ordering the Christmas logcake, to be collected closer to end of the month. The staff said maybe the preorder has closed and even when i showed her the brochure that indicated last day of order would be 20th, she made 3 phone calls - not sure to supervisor or to the office. At the end, because the wait was getting too long, I told her i’m not going to wait anymore. Unfortunately the staff didn’t take initiative to note down my name and number and say that she will check and call me back to let me know. And so that was the end of my interest in the Christmas log cake. 👍🏻 (I would have loved to submit my feedback on their co. website but it had to be registered to that one specific person - photos were not available for each and every one of the staff plus how would I remember who the lady was? I should think this should fall on the mgt to check who was on duty that day.)

k c

Rated 5.0/5.0 2 months ago

Birdie Chirp

Rated 4.0/5.0 2 months ago

Ordered strawberry roll because of the deal and Cake was cold like a hard sponge cake. Could use a bit of warming up as I’m used to a softer sponge cake I did order it in 10 in the morning though

Zul Rahmat

Rated 5.0/5.0 2 months ago

Besides always being greeted by the warm and sincere smile of Ms Low Fie Fah and the friendliness of Ms Shervil , these ladies are always so professional and attentive to their customers , especially to me .Small gestures like this goes a long way . Thank you so much ladies

K WS

Rated 5.0/5.0 a month ago

Jia Yi Lin

Rated 5.0/5.0 2 weeks ago

Great service