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Auntie Anne's @ JEM

50 Jurong Gateway Rd, Jem, Singapore 608549 #B1–32

Global chain of counters dispensing sweet & savory soft pretzels with a variety of toppings & dips.

$5 · Halal Certified · Bakery · Beverages · American · Dessert · Snacks · French

Monday: 11:00 AM – 9:00 PM Tuesday: 11:00 AM – 9:00 PM Wednesday: 11:00 AM – 9:00 PM Thursday: 11:00 AM – 9:00 PM Friday: 11:00 AM – 9:00 PM Saturday: 11:00 AM – 9:00 PM Sunday: 11:00 AM – 9:00 PM

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Reviews on Google (3.1/5.0)

Sorted by Relevance - 29 Reviews

YY

Rated 1.0/5.0 a year ago

First time patronising Auntie Anne in Singapore given the price differential between here and in JB, and was terribly disappointed with the quality difference.. The pretzel stick that we got was perhaps left out for too long, making it nothing but a tough piece of bread stick (yeah no flavours). The original pretzel was a little better, but we thought it’s only because it’s hot.. Such experience was not to be had if we are paying more, granted the long queue was to serve customers hot pretzels too. If this was the first time I’m having this anywhere I would never come back, unfortunately.

Yun Yeo

Rated 5.0/5.0 9 months ago

Was serve by a very polite Malay lady staff today at Jem outlet! Service was quick and efficient. Good customer service! Very hard to meet this kind of great service nowadays. :) keep it up!

Mohamed Shariff Mohamed Haniffa

Rated 1.0/5.0 a year ago

The staff in JEM outlet are very slow in taking & serving orders to customers. There are 3 staff at the outlet but only 1 staff taking orders, packing the orders and taking payments. The other 2 are making the dough, arranging the items in the display rack when there are still a lot of food in it instead of helping the staff at the counter to clear the Q's. Waited 25 mins in a Q of 5 persons ahead of me...that's totally not efficient at all esp in the F&B industry serving FAST FOOD...

Amy Yee

Rated 4.0/5.0 a year ago

The queue moved quite steadily. Enjoyed my Almond Crunch pretzel with small little sweet almonds over it. Add on a caramel sauce ($1) for extra yumminess!

Ding SH

Rated 1.0/5.0 6 months ago

Slow service despite just 2 customers in front. Waited for 15 mins thanks to the slow and steady service staff.

haziq

Rated 1.0/5.0 a year ago

If shops were to be represented by an animal, this shop would be represented by a tortoise. They work in slow motion, it’s actually ridiculous. Had to wait 30mins for a pretzel.

Raihan Ahmad

Rated 1.0/5.0 3 months ago

I have gone to Auntie Anne’s Jem outlet several times and I am always disappointed with the service. The staffs are unfriendly especially those attending to the POS machine. They always put on a face that people owe them a living. If not because I like pretzels and the nearest outlet to my house is Jem, I would not even bother to come to this outlet. I bought 2 pretzels for $8.30 and I paid using $10 (Well sorry, I don’t have change even though you prefer exact change). The Malay staff gave this frustrating look as she pondered how she should give me the change from the till. She asked me if I have $0.30 and I said I don’t. In the end, she does have change. I don’t understand why Auntie Anne has to develop this system of exact change preferred.

Cupidess Angel

Rated 2.0/5.0 2 months ago

Would like to highlight the dough was tough compared to other Auntia Anne's outlet. Hope the staffs can prepare it better for customers to enjoy. Kindly advise staffs to follow SOP when doing their work. Appreciate the friendly customer service, but find it very inappropriate when cashier staff was singing loudly while attending to customers.

siti musliha

Rated 1.0/5.0 a month ago

Please make sure they don't miss giving out your items. They didn't give us the caramel sauce we have paid (3 tubs) and missed 1 drink! Plus ordered passionfruit but get lime. Only noticed when we in the car otw home. Now I know the 2 star

Sailor Moon

Rated 5.0/5.0 a month ago

I recommend the cheesy turkey, it is very yummy. The staffs are actually very nice. The environment is nice. The people who gave bad reviews for how slow they work are actually impatient and goes to restaurants/outlets who is very fast at work.

anonymous 91

Rated 5.0/5.0 3 weeks ago

Today I came to jem store around 11.50am the staff was alone but manage to do everything quickly, customer service also good and positive vibes in the morning and it made my day. Thanks to Malay staff wearing blue uniform and hijab. Thumbs up for the service. She Even remind us to join a lucky draw contest. 🥨🥨🥨 👍🏼👍🏼👍🏼👍🏼👍🏼