McDonald’s @ NEX
23 Serangoon Central NEX Singapore 556083 #B2-05/06/07/08
Classic, long-running fast-food chain known for its burgers & fries.
$6 · Halal Certified · Fast Food · Singaporean · Western · Dessert · Vegetarian · McSpicy Burger
Monday: 6:00 AM – 12:00 AM Tuesday: 6:00 AM – 12:00 AM Wednesday: 6:00 AM – 12:00 AM Thursday: 6:00 AM – 12:00 AM Friday: 6:00 AM – 12:00 AM Saturday: 6:00 AM – 12:00 AM Sunday: 6:00 AM – 12:00 AM
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Sorted by Relevance - 676 Reviews
Marklin Ho
Rated 4.0/5.0 a year ago
Lively atmosphere 👍🏻👍🏻 Machines for ordering were all in smooth working condition and my food came fresh as well 🥹🙏🏻 love how I can just pop by and order a light meal while also being able to charge my handphone up a good whole 20 minutes ❤️ definitely recommend this outlet for affordable food and spacious seating 👍🏻👍🏻
Durga Keshav
Rated 5.0/5.0 12 months ago
Spacious outlet, the staffs were friendly and managed the crowd very well. Ms Florence, the Guest service leader was effective to attend to our request to swap in to taking out to dining in as it was not crown after a 10 minutes wait. Thank you and it was a pleasant experience 😊 👍🏼👍🏼👍🏼👍🏼👍🏼
Uma Vijay
Rated 2.0/5.0 7 months ago
Every time I order from this outlet there’s always things missing which I don’t understand why. Ordered pancakes and muffins. They didn’t even bother checking if there’s maple syrup or chilli sauces in it. This has happened to me twice previously and now again. Pay so much money but can’t even issue order properly.
R C
Rated 3.0/5.0 a month ago
The queue during rush hours are nightmarish. Portions are getting smaller whilst prices are going up. Same reliable taste.
sherlyn ei
Rated 1.0/5.0 a month ago
Almost got into a fight for the self-ordering kiosk today. There’s no proper queue line indicated. We were queuing for awhile but there’s been people who just walked in from the other entrance and went to the (just) empty kiosk even though I made eye contact with them! After being treated like that for 2 times, we went to confront the last person who cut our queue. But the person wasn’t happy at all and continue using the kiosk and told us there’s no indication for a queue? Afterwards, we feedback to the manager about that but the manager on shift said that he cannot do anything about it and there were so many feedback. I have attached a good arrow-indicated queue as a reference. Understandable not to put the retractable queue pole as it may make the space more limited. Please look into this.
Darren Choy
Rated 1.0/5.0 7 months ago
Rude and poorly trained ice cream man. Don't have item tell customer off. Store manager better train this guy. Push customer phone away. Don't believe see your CCTV 18:45, 3 Aug 2023.
Albert Leong
Rated 1.0/5.0 7 months ago
I recently visited McDonald's with my childrens, hoping to enjoy a quick and satisfying snacks. However, the experience turned out to be incredibly disappointing, mainly due to the shift manager's refusal to provide us with curry sauce, even though we had purchased four packages of fries and some ice cream. Upon receiving our order, we requested curry sauce to accompany our fries. To our dismay, the shift manager Ella, who was overseeing the operations, was incredibly unhelpful and indifferent to our request for curry sauce. We kindly explained that we had already ordered and paid for the fries and had wanted to receive the full experience with the sauce. However, the manager simply shrugged it off, stating that they couldn't provide any curry sauce if it not a meal. What bothered us the most was the lack of effort from the shift manager to find an alternative solution. The manager seemed disinterested and brushed us off with a generic apology. It was clear that customer satisfaction was not a priority for this individual. As loyal customers of McDonald's, we were shocked by this lackluster response from a supposed manager. McDonald's has always been known for its variety of sauce options, and it was disheartening to be denied one of their signature offerings without any reasonable explanation or effort to rectify the situation. It's disheartening to witness such a decline in quality, especially when considering the reputation McDonald's has built over the years. In conclusion, my recent experience at McDonald's was thoroughly disappointing. The shift manager's refusal to provide curry sauce, despite purchasing four packages of fries, coupled with the lackluster service, left a sour taste in our mouths. As customers, we expect better treatment and a higher level of service from an establishment like McDonald's. I hope this review serves as constructive feedback for the management to improve their operations and prioritize customer satisfaction in the future.
Muhammad Afdal Abd Hamid
Rated 1.0/5.0 4 months ago
Slowest service ever. Ordered at 11.31 am, received food at 11.50 am. This after I went to the counter to ask about my order. All they said was sorry system down. Time to revert back to old system, Q, order, pay and wait for the food better.
kar poh
Rated 1.0/5.0 2 months ago
Understand that we took the space tht supposed to put for baby chair, but due to limited place in mcdonald, we have no choice but to put it here. There is one old uncle staff came and talk (more like scolding) to us, saying tht this is for baby chair. But hello? What can we do? We can eat quickly and go, but the attitude of the staff really cmi. Update: got the name from manager, kon yoke
ivan gee
Rated 4.0/5.0 3 months ago
It's an average McDonald's with plenty of available seating, but it's often crowded with people. Located on the ground floor, it offers easy access from both inside and outside the building. The presence of ordering machines streamlines the purchasing process, although there is typically some wait time for food preparation after placing an order. Despite occasional crowds, it's a convenient spot to grab a quick meal, especially with its accessible location and ample seating options.
Elijah
Rated 1.0/5.0 5 months ago
Has a very long history of messing up orders. Are they so desperate to get rid of their coconut pies that they have to masquerade them as apple pies? This place is incapable of handling rush hour crowds too.
Hadrian H
Rated 5.0/5.0 2 weeks ago
This outlet is a very busy one due to the close proximity to the bus interchange and MRT stations. Staffs in general are very nice and accommodating. I will like to give compliments to two staffs (Angeline and Suzanne) for their good customer services.
Hue Tran
Rated 5.0/5.0 3 weeks ago
Quite a good Mac outlet in Nex mall. Fast service! Recommended! Good place with Mac Cafe where we always order some corn ice cream! Recently they have also matcha flavour, adding to vanilla and chocolate before.
FF2025
Rated 5.0/5.0 3 months ago
Standard McDonald's outlet. The outlet is small and cramped at the counter and collection area. Don't feel like eating at the restaurant. Always chose takeaway when I go over to this outlet.
Kan G
Rated 1.0/5.0 2 months ago
I ordered from the machine, no receipt printed so went up to the collection counter, approached a young petite girl with specs to inform her and was totally ignored!? She did stop to listen but didn't react. And when I said "hello" she totally didn't respond. So I have to go to the Manager who was attending the cashier to interrupt the queue. Unbelievable.
Yukare
Rated 4.0/5.0 2 months ago
Average McDonald’s, friendly staff. I ordered a prosperity chicken burger and chicken had a bit weird taste. Onions also were raw. Other than that the atmosphere was fine, direct access outside to bus interchange
teo kaegene
Rated 1.0/5.0 in the last week
Dude. This is directed at whoever is at managerial positions at this outlet. Your staffs are overworked from mobile orders. I had to wait 30mins for fast food. I dont even blame the workers because they are trying their best. You should personally come down and handle or the orders yourself. This is not the first time Ive seen this outlet workers overworked like that. You assign that little workers for the shift but they have limits too. Its not even like theres an event nearby or something. Managers should have foreseen the crowd and plan better. Treat your workers right or they will leave. Pissed me off to know that they are overworked while you take all the credit for “managing the outlet and getting good sales”.
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